Gran Melia Fenix

ロケーションは非常によい

①情報システムがいささかお粗末　　インタネットにつなげることが出来たが、一部：インタネット経由のメールアクセスができなかった　このためキャンセルを依頼したがキャンセルできていなかった　②チェックアウトの日(10月12日)の日はパレードがありホテルでタクシーに乗ることが出来ず相当先まで- 歩かざるを得なかった　このような場合、事前に宿泊者に伝えておいて欲しい

excellent location,within walking distance of restaurants, shopping, metro,museums and city tour bus.

lovely hotel very clean and great location

asked about tickets for match , was told €130 and got them for €50 at the ground plus food wasn,t great in restaraunt

The location was ideal - close to high end shopping and less expensive shops a few blocks further. Great restaurants in area. Easy walk to the Prado.

No wireless service at hotel but internet access was provided. Did not eat here because of prior reviews of expensive meals not worth the price. Drinks were overpriced at the bar, better to go out.

Booked 2 adjoining rooms for family (with 2 children). The rooms connected with a 3rd outer door to close the units off. Beds were very large and comfortable. Rooms were pretty much soundproof (as advertised), although you could hear the floor boards creak from people walking above. Breakfast served in lobby dining room was extensive and quite good (though not cheap). At check-in staff suggested we join the hotel chain frequent visitor club ("Mas") which allowed one guest to eat breakfast for free (that turned out to be a significant savings). The location of the hotel is excellent. Highly recommended.

Bathrooms are a little cramped (though not too bad by European standards). Otherwise really no complaints.

It was great. The staff really made me feel like a princess. I lost a document and he help me trying to find out. They even send me e-mails with the updates after I left the Hotel.

i enjoyed the classic elegance, even though it is a bit worn at this point. could use a freshening up.

fitness center was a joke

I would recomend this hotel for anyone visiting Madrid. Good value and very quiet rooms.

The luxurious accommodation and the excellent service of the staff. The quality of food available in the Club Lounge and the hotel restaurant was also excellent

I think the gym equipment should be more extensive.

Nice rooms, with character and warmth (versus some of the other clinical hotels such as Puerta America)

no pool

We returned again to spend a weekend at this (fantastic) hotel in the best place of the world for the "rebajas" (shopping).

Nice room clean ,close to the center very polite staff

Staff were always helpfull.

the bathroom area was too small. I also feel that in today's world - wi-fi should be included in the cost of the room.