Meliá Bilbao

This hotel has recently changed from the Sheraton Bilbao to the Melia Bilbao and unfortunately has suffered in the transition/change. Now a 5 star hotel charging 10 star prices and providing 3 star service!

Where does one start? The reception staff were very cold and unhelpful. We were charged 25 euros per night for our small dog (yorkshire terrier) who had his own enclosed bed in the hotel bedroom - not been changed previously for him. Charged 20 euros per day for a very low power "high speed" internet which was not working most of the time. The food prices in the Cafe Chillada are very high - over 16 euros for a small green salad and 19.50 euros for a salmon loin with hardly any vegetables. The salmon was not properly cooked and afterwards I had severe stomach pains for two days. I complained but the reception staff just shrugged their shoulders and said that I should have complained at the time. No refund given. Wrongly charged for mini-bar

The good location, room quality and generally relaxed atmosphere.

I was very unhappy that the hotel, on the day I arrived, was no longer a Sheraton Hotel, especially as the brand association was the primary reason I made the booking. The hotel was as comfortable as always, but as it was day 1 for a completely new team, they had some small hiccups with their software at check-in. I expect that they will be fine shortly and the hotel was as comfortable as always.

beautiful building, luxurious room, if a little sparsely furnished.ery quiet great views , v quiet

seemed to be run by a skeleton staff - very few staff on site, the award winning hotel restaurant was closed for the duration of the stay. That was quite disappointing

Beautiful and clean room, friendly staff, nice pool, free Internet access on PC's next to the pool, close to tram going into the centre of town

The advertisement promised bathrobes and slippers but we didn't get any, free wi-fi access in the lobby but you had to pay for it in the room

spacious room

automatic mini bar - you may not remove any of the items to put there your water, stain on carpet, a bit old furniture, design a bit outdated not keeping up with the Spanish hotel chains, bathroom far from being clean, very few amenties (no slippers, shaver, toothbrush..). Don't be tempted by international chain name - doesn't deserver more than 3 stars compared to other hotels in the city.

Fantastic location, only 5 minutes from the Guggenheim museum.

Good room only rate but price for breakfast is overpriced.

Doesn't bellboy exist?...I've not met with him.

Linens are not completely satisfactory.

Everything that a five star hotel should be

The views and the sheer vast space of the hotel entrance and common areas

Very friendly staff at the lobby and in the restaurants. Private parking at the hotel is very useful. Very nice breakfast.

Parking may be a problem with a big car when turning around the pillars. Coffee should be much stronger ...

mini spa, wifi, city center

the breakfast was not so goed after ,10.00 o'clock

the staff in the breakfastroom was not goed.