Petit Palace Londres

Breakfast was included when booked hotel. Staff originally tried to charge us extra but had taken confirmation printout which they honoured. Breakfast was V.good

Room was advertised as a 'petit' room. Minute would have been a better description. Furniture was defintitely more ikea than designer..

It was clean and quiet, very close to the underground and shooping facilities. Excellent service all around.

I remember when we checked in that it took the receptionist a long time (about 15 minutes) to find our booking on his computer and he kept printing the wrong name and details. We were frustated at some point but kept quiet because he did not speak English. Maybe he was distracted by the other receptionist (older man) he was speaking with in Spanish the whole time while trying to find our reservation.

The hotel staff was very good .

If you are looking for a central hotel at a reasonable price, then this one would be hard to beat. It is on the doorstep of a multitude of shops, cafes and restaurants, with lots of sights within walking distance. The room was a comfortable size (we also had a balcony), with a large bathroom and lovely shower! The staff were very friendly and accomodating - and I would definitely recommend this hotel to anyone looking to do a city break in Madrid.

The location while a little noisey is to be expected in the El Sol area, this is an older building whose strong selling point was it's internet availablity & computer's in every room. I wouldn't trust the computers for anything other than directions. The balconey overlooked 1 of the via, as requested .... I am suggesting this hotel for younger travelers ...

The room was clean,the bedsheets were very clean,i could use the laptop & internet for free,a major plus point,the hotel was very close to the city centre so that we could just walk down to all the shops,restaurants,even to the main tourist spots.the staff at the front desk was very helpful & prompt.

The tv only played audio,no video.the bulb near the dressing mirror was fused.it was expensive for the type of facilities provided.the check-in time is quite late,14:00 hrs.it should be 12:00 hrs.there was a peculiar smell in the bathroom.the room size was a bit small.

Great location.

Unfortunately the adjoining room noises could be heard very clearly, serious lack of sound proofing. The hotel should have a notice to encourage guests to curtail their noise levels during unsocialble hours as room 304 guests were so loud and even running down the corridors screaming till early hours of the morning. We were unable to have a decent night sleep throughout our stay.

Very central, clean room, free internet access

Sometimes water in shower, sinks etc was too hot and hard to control

It was central to the two main plazas of Madrid that we visited.

The picture of the shower was way different than the actual shower in the room. The hydro jets never worked, the door panel was falling out, the doors never shut tight and therefore the floor always got soaking wet. All the corners had mildew and mold built up. Soap was not left everyday. Room was not cleaned very well when we checked in. Garbage under the chair in the corner of the room. When we contacted the front desk about these issues they said they would look into them the next day, we never heard back from them. The hotel would not let us cancel the last morning continental breakfast as the airline changed our flight to a early morning flight. We were checked out before breakfast started. Paid for a meal we could not even get.

1. Elevator door did not open on the 1-st floor - you have to use stairs down or up. 2. Replacing a bulb was impossible afetr technitian is gone (at ~7PM) , 3, Water slightly dripped from seiling in the bath room - impossible to fix at ~8 PM. 4. Monstrous spa shower is bad invention, hard to control, and it is useless. In the same time, but there is no curtain around normal usable bath and shower.

Room was spacious and well-lighted

Although I had changed booking from triple to double, I was charged the same once I arrived there. Should have save about 40 american dollars but saved nothing.

I liked because it is high tech hotel and you have hifi computer at your room and you can check on internet if you need some information, look e-mail... They also have very good bufet brekfast. It is very good placed, just in the centre so you have very good connections to go around the city.

Excellent hotel staff- great location ! habitacion muy limpia. .