H10 Playa Meloneras Palace

We loved the swimming pool area and we loved the choice of food at breakfast.

The coffee at breakfast was very poor and the hot water for tea was served in very small pots. The water wasn't boiling and it was a struggle to get top-ups.

free wifi. pools and decking area. rooms cleaned every day

impersonal staff, cold tea/coffee, not enough staff at times

It's absolutely great value for money, meets all basic requirements. Excellent breakfast, the hotel is located in the proximity of the seaside promenade, shops, restaurants, etc. I'd stay there again and could recommend this hotel to a friend

Overall it's a good hotel, just do not expect a ***** service in order not to be disappointed. There are some minor details that need to be improved, like shaky and worn-out furniture, noisy cleaning staff, etc.

Location and food was very good.

Since there was no bellboy both when we checked in and checked out of hotel, then we had to carry our luggage by ourselves. (We expected this in 5 star hotel and disappointed.)

Excellent place to stay from the point of view of money to spend. Very good breakfast buffet, helpfull front desk staff, balkony which allowed me to smoke right outside the room. Reasonable price for dinner buffet.

Unfortunatelly this hotel has no its own beach area, but as I understood there is no private beaches on Gran Canaria at all. Thereof we had to use the city beach which seemed to me not very comfortable comraring to other world beach resorts.

i liked the hotels proximity to the beach and shops. i also liked the great selection of food in the hotel.

the room we got was not five star and the reception staff were not that welcoming.

See below: Dan at Booking.com did his very best to recitify the situation for us and after he had spoken to the hotel manager on Monday morning we were moved back to H10 and did receive compensation (dinner thrown in). We ended up breaking even in the end. Not sure I would book in this way again though.

The fact that they had no record of our booking when we arrived Saturday night. The reception staff were not helpful and couldn't get rid of us quickly enough. I asked them to ring another hotel to find us a room. When we arrived at the other hotel, the reception denied any knowledge of a phone call and said they were fully booked. Appalling service.

This particular hotel had suc a welcoming environment and lots of events to take part in, in fact we did the paella and sangria demonstration!

Location with sea view form the rooms. Family friendly. Restaurant- and bar facilities. Lots of pools, both for adults and kids. Friendly and polite staff. Very good breakfast buffet. Nice walkways along the beach-side.

Premises and location, sea view, terraces are movely. Breakfast is superb

Reception personal should be more friendly and learn how to smile..

Nice hotel in a very good location and the facilities were good if expensive.

Yes the indoor pool as advertised cost 16/20 euros each per day ..this was not st ated anywhere on the info prior to going, we were not impressed with the staff either and there were so many broken items floor tiles lamps both fixed and table which we reported.

We enjoyed the ambience of the pool area and the layout of the apartments. The breakfast choice was exceptional.

We were unlucky to get a room that didn't catch much of the sun. The breakfast room was rather cheap looking after the grand designs of the other public rooms - lighting very bright.

Everything

Only one bath towel and one hand towel .. here should be at tleast two hand towels