Gran Versalles

Very good location, fair service for your money! Staff are freindly!

The staff were very accommodating and helpful. Jesus in particular was incredible. He organized an early check in for us as well as bed preference. He was very eager to help with directions, suggestions for restaurants and booked a show for us too. Thumbs up to your front office staff.Location was ideal as it was right at a metro stop and within easy walking reach of Gran Via

Constant sound of running water from either the entrance way above the door into the room or the bathroom. Very hot and muggy in the room, no air moving, even with the windows open. Smell of smoke despite being on a non smoking floor.

Great location

The room was spacious and clean, situation good and the stuff very friendly and helpfull.

Great location beside the Metro. Nice athmosphere and friendly staff

the location, for my purpose.

The carpet in the room. The stairs from entrance level to the elevator giving access to the rooms.

While the hotel is pretty central it is located on a quiet side street. It is right beside a metro station so the whole city is within easy reach. Good breakfast!

The gentleman at reception when I was checking out was gruff and unfriendly.

The hotel was close to the venue I was attending and was reasonably priced and easy to get to.

Yes, I was very, very disappointed with your post accommodation assistance. I rang the day after my stay to say that I had left my blackberry charger in my room, I was told they had several charges in a box but did not know which rooms they came from as the labels had fallen off. To cut a long story short I was sent back the wrong charger on the basis that it was the last one they had, I now have to buy a new charger so my accommodation turned out to be more expensive that I had intended. Not very impressed about that at all.

It is a comfortable hotel that with a near by metro station that alowed us to walk to or ride to the places we wanted to know in Madrid. The staff was very helpful and the hotel was clean. Brakfast is very good

We could not configure internet in our computer and there was not anybody available to provide technical support

It's a good hotel in a good location. Pretty cheap for a 4*. Also the breakfast was a good price for Mardrid, and the kinds of food on offer were good as well. I had a single room which was a bit small, however the bed was a double, the curtains had blackout lining, the windows were sound-proof, and the bathroom was as big as the room, which was nice. In reality, how much room does one person need. Also, I managed to walk to all the main Madrid locations: Gran Via (10 mins), Sol (15 mins), and even La Latina (25 mins) and the Bernabau (30 mins).

The air conditioning unit on the roof was a bit loud when it came on, so you cannot leave the window open at night. The room I was on had soundproof glazing, so with the window closed you cannot hear a thing.

1.Tasty breakfast of smorgasbord 2. Good location close to metro station 3. Hospitality of hotel staff 4. Free Wifi environment provided 5. Reasonable price

No restaurant for dinner in the hotel except bar and few option of restaurant around the hotel.

convienience to event. Comfortable bed.

Indifferent reception staff. Quality of breakfast.

helpful staff

bed quality poor