Maria Elena Palace

Great location for Madrit sightseeing! The rooms although they were quite small, they were very clean and comfortable. The breakfast, comparing with other hotels, was also sufficient.

The Air Condition was quite poor! Madrit's weather was very hot (over 25 Degrees) and since we've stayed in a room with a window looking at the fire exit stairs, the temparature was close to 40 during the day &night!! Also due to the luck of fresh air we had to keep this window open during the night, and after 7:00 in the morning we couldn't withstand the terrible noise. We complaint twice for room changing...but they've refused it. Apart from that issue, the rest were sufficient...

The room was spacious and breakfast was very good.

Room service stopped at 4 and resumed at 8 30.There was no air conditioning, and the room was very hot. There was smoking allowed in one part of the bar area and this was not made clear in the description of the hotel from your website.

Excellent room, super facilities cannot be better located as other hotels on main road would be noisy. About two minutes walk to the puerto del sol. The hotel staff very pleasant all round and willing to please. We recommend it 100%! Excellent breakfasts!

Location, buffet breakfast, housekeeping staff, proximity to public transport

Front desk staff, room size, bedding, room location, proximity to red light area around Puerta de Sol

The Breakfast was excellent. The room was cleaned thoroughly each day and the staff at reception were very welcoming and helpful throughout.

The room was 119. Right out on the street. I guess I got this room because I booked on the net. The noise level was terrible and there were disgusting people urinating outside against the walls of the hotel all night and in the entrance of the hotel as we came back on the only night of 6 that we stayed out. This is not the fault of the hotel. Because the metro is so good I might think of booking a hotel further out of the city next time. I still think it was value for money even if I didn't get much sleep with all those drunkards outside. They do say it is the city that never sleeps!!

good central location.Good lobby area. Excellent buffet breakfast. Helpful staff

Very noisy on street side at night. Not pleased that we had to spend our first night at a nearby hotel due to hot water problem-no compensation offered

Maria Elena Palace was excellent. Very clean. Breakfast excellent. Bedroom and balcony first class.Nice small bar area. Location brilliant handy for Plaza Sol and Metro. Very good value for money. Would definitely stay again. 5 star service

Being picky, it is up a narrow street one block back from the main thoroughfare. However this was not an issue as hotel itself is bright and modern inside. You cant change the location ! Previous negative guest reviews were totally off the mark. I would recommend this hotel to anyone.Could do with one more member of staff helping at breakfast to minimise short period of queuing.

Fantastic location and breakfast! We stayed at this hotel for 3 nights and enjoyed it very much. We would definetely come back to this hotel!

1. Parking! You have to take your car to the public parking area, since the hotel doesn't have one. 2. The house-keeping should be done a little better!

bad view but good breakfast and location

Everything was very good especially the breakfast was very good.

The only drawback: the internet does not only cost 10 Euro a day, it did not function in the room we had. The people were very friendly trying to help with it but it still this not work. We had to go downstairs to do some work.

The location was convenient for our purpose. Close to museums the train station, shopping and local points of interest.

I really enjoyed the buffet breakfast at the hotel and the service we received at reception and the very friendly waiters.

The only downside to this hotel was there was a lot of noise from the street and the bed was really hard.