Best Western Hotel Santo Domingo

Room was small but comfortable with a bath and shower. Good value for money. Interesting art work. Excellent location

I enjoyed the politeness of the stuff and the central location next to the metro station.

The too small space of the bedroom, no space for even the luggage as well as too small double bed, not comfort for tall people.

The hotel was central, close to major attractions and Metro. Madrid was very cold during our visit so we really appreciated the warmth and comfort of the hotel.

it's very well located

the rooms were very small, only one bed (double) and it was not very large. It is not well specified when we make the reservation

Great location, nice room, good services. We liked this hotel very much and will definitely return here in future.

Bad sound proofing in the room. We've heard each word said by our neighbors.

The location is superb. The rooms were darling - very comfortable. Yes, they're small, but it was pefect for a single. The bed was full-sized and very comfortable. The room temperature was just fine and easily controlled by a thermostat. And there were no problems with noise at all - it was totally peaceful. And the airport shuttle service was fantastic and cheap - picks you up right at the front door of the hotel and drops you off at your terminal for only 12 Euros. I would definitely stay here again.

Staff on reception were very rude

Good location for the main shopping centre

inability to adjust air conditioning - far too hot notwithstanding it was winter

The breakfast was very good. lots of variety compared to other hotels we have stayed in throughout europe.staff not that friendly on the desk. one staff female member was fantastic.location was near station and close to the main street. wlaking distance to most attraction. taxi ride from airport aprx 25euro.

staff could be more accomodating to your requests and friendly. we waited 10mins on check in until the staff finished their private joke and conversation before speaking or noticing us in front of them. just ignored us. we were tired and sick. and just wanted to get into our room. found people in madrid not helpful to tourists. more we were a pain....

the main reason i picked this hotel was the closness to the teatro real,which was perfect located.

normally in a 4staraccommodation it should be possible to have your breakfast in your room.for the charged 20(!) euro i only got a very poor unsubstantional breakfast .at least you should serve the requested items,im my case a bit of cheese and muesli plus bread. .telling me ,it had to be charged extra,is an irony in itself.35.euro for a breakfast? not even in the ritz.i also had to ask for the equipment to boil water,the waiter arrived,i wanted to give him a tip,but he tried to charge me with 6 euros,because i asked him to open a bottle.this is very petty.and unworthy for a good hotel.

The staff were very pleasant and obliging. The room met all our requirements. The breakfast was acceptable and plentiful.

The hotel is old and in need of maintenance - we had to change rooms because neither the hairdryer nor the safe worked. I would probably classify it as a 3 star rather than a 4 star hotel.

I loved the location, right in the center of things, the staff was very helpful, friendly, and spoke English. I would definitely recommend it. It had many old paintings but unfortunately we ran out of time to actually enjoy them - will have to go back!