Gran hotel Cervantes

The position of hotel was good and the staff most helpful and friendly

The only major complaint was the comfort of the beds in the rooms. I found them too hard (like in China) where I travel a great deal.My suggestion is you compare with other international groups such as Melia, Hilton, Ramada, Westin etc. Beds have changed now and it is no more true that very hard beds are good for your back. I genuinely found them foar too hard and did not sleep very well as a result. I think you should ofer an option of softer matresses and also better pillows. Spain gets Millions of foreign tourists from the likes of UK USA, Germany etc and should look at offering feather pillows not the narrow polyester ones available presently.

the hotel had a great location for the beach and town centre, and was very good value

Whish a bit more service minded staff in reception, and that pool area was not closed for service 2 out of 4 days.

Friendly and helpful staff, good location not too far from the beach. The room (twin bed) was fine enough same as the view on the sea. Variety of drinks in hotel bar for acceptabe price.

The concern that it is better to hand the customer three brouchures than none at all but I believe it's common to most services these days.

Lovely hotel clean recently refurbished. Central to town & beech. Very close to station, ideal for transfere from airport. Breakfast great choice, evening meal could be better. No courtesy room if you have a late flight.

Evening meal luke warm, very little choice. No courtesy room.

Location, close to the centre of Torremolinos and Bajondillo beach

Breakfast - very noisy and disorganised dining room.

location, pool and room were great - housekeeping very good

Staff not at all friendly or helpful exception of housekeeping

visited in october so there was always plent of space on the loungers beside the gorgeous pool. staff were very helpful. very clean new hotel. girlfriend is clean freak and she could not fault the bathroom. balcony for every room with table and chairs

spanish hotel style matresses never comfortable but i think thats just what you get in spain. oh an the ice cream was overpriced but now im just looking for something to complain about. its actually a gorgeous hotel.

The staff were friendly , the hotel was well maintained and clean.The rooms were cleaned daily and towels changed , the option of 2 swimming pools was excellent.

The roof pool would be for adults only. The choice of main meal at dinner time needs more variety. The queues at meal times became very long . I would allocate times in the dining area i.e. 7-8 , 8-9 , 9-10 etc.

I found the hotel to be very clean , with a nice balcony and the best breakfast choice I've had in a hotel for many years.

Centrality

Closed pool

Very clean and modern, very quiet no rowdy tourists, excellent location.

The food isn't very good - e.g. powdered orange juice - should be fresh in Spain. No English TV in the rooms - all German, Spanish etc.

Having to pay for car parking. Expensive internet.