Gran hotel Cervantes

The cleanliness and the nice halls, restaurants, lounges

The old lady at the reception is the worst and most unfriendly person I did meet in all my life. She was completely unfriendly and once also nicely answered "What do you want ?" in a very non-educated way to me. If she represents the hotel, she might reconsider her career and work at the desk of a cheap fast food.

very close to torremilinos

front line staff could be more friendly. Receptionist mad error with my charges at checkin as she was not paying full attention to my confirmation print out and initally i was over charged , but it was quickly corrected. Balcony door did not lock. I got impression it was broken for some time , so they quickly gave me a different room. I paid for a double room but the first room was two twin beds pushed together. My new room had the double bed. Staff should pay more attention to the reservation I had made to avoid all this.

we enjoyed everything about this hotel. very helpful staff .lovely rooms,good location close to all shops and bars restraunts would go back

The situation of the hotel being in the middle of Torremolinos and still just a few minutes from the beach was absolutely fantastic. Decor was fab and, eventhough it is in middle of town there is no noise at night. Beds though hard were very comfortable. Overall very impressed.

The people at the front desk were great and the parking garage was welcomed

It was a little hard to find

The price paid for an off season booking

A bit slow at the check in desk

the increased security with your luggage.

Flavour of food excellent. (except synthetic orange juice) Restaurant atmosphere experience did not match this!

Mattresses hard and not comfortable.

food excellent, good service all round

Clean and spacious rooms. Views from balcony. Spread at breakfast.

Lifts are a bit slow and manning of counters in lobby relatively sparse.

Room was comfortable

Queueing to get into breakfast room was awful-wasn't enough staff to seat people- we queued 10 minutes;inadequate in a 4 star hotel.Gym should be advertised as a weights room not a gym-misleading.A disgraceful courtesy area was provided for guests who had checked out early but needed to freshen up before departing.We had to use the common outdoor toilet/shower area downstairs by the pool.We had to drag heavy luggage down the stairs (no lift) in full view of people dining in the restaurant facing us.Room was poorly ventilated,one shower light didnt work,the other was hanging hazardously from the roof.Alternative was paying for late check out-how about being less miserable and allocating one guest room for all to share for freshening up in?

Pleasant room and excellent balcony with sea view (paid for as extra). The rooms were cleaned well and the reception staff were helpful. Lovely cool foyer area.

Breakfast is chaotic. If you can, book just room only and eat at good cafes nearby. Internet use is quite expensive and there is quite a lot of external noise when you sit on the balcony.

The swimming Pool area was very nice, My family and I enjoyed being at the pool.

There was not alot of entertainment on the evening. I chose Hotel cervantes as it had the childrens Bee Club, However its from 4 years up and my daughter was 2 1/2 yrs old. So she could not go. When you wanted to make a complaint the hotel staff didnt really seem that bothered, and didnt follow up your complaints. It was extreamly over priced as well. 5euros for an ice lolly!!! We would go over the road to the shoap to buy soft drinks crisps and ice lollies through out the day.