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On arrival at 6pm told room was not ready, which in itself was ok, but then called in room literally at check out time and told to vacate by staff member who was rude with a bad attitude.
Breakfast was very poor with little choice and what was available poor quality.
Will not stay there again.
The room was clean and good facilities. bed was reasonable comfortable, modern shower and in good working order, the rooms seemed well insulated from noise so was reasonably quiet. The bar facility was opened when I arrived back from my regimental function although personally I didn't use it others did. The reception staff was pleasant while booking out. I was satisfied with the hotel and I would have no hesitation in using it again if the need arose,
The male staff who greeted me at reception could have been a bit more pleasant, however he was efficient even thought the booking agent had put the wrong details. Like most of your hotels it was a fair way from the town and certainly not in reasonable walking distance.
As my wife is disabled. The room had everything she needed.
The free wifi didn't exist. The shower seat sloped forwards. When we left our wheelchairs front wheel fell in the long drain in front of the disabled parking area, and threw her out of the chair.
Hotel staff very friendly and helpful .
Booked a double room with a sofa bed and did not get that because booking.com didn't pass request on to Holiday Inn
I was put in a room for a disabled person.
I asked the chap at breakfast if you had gluten free bread and he started talking about the bread already out which I know is not gluten free. Usually staff go into the kitchen to check but he just said he didn't think so without checking.
Apple / Orange juice at breakfast tasted watered down and no bacon
The breakfast was ok, but a hot option that is limited to just 3 items (Scambled egg, Sausages and baked beans) seems far too limited to be honest. Whilst those are ok options as it happened for us, i feel more imagination with such as Bacon, tomatoes and mushrooms would add value. But this didnt spoil our stay!
room was cold and heater on the wall didnt work
bed was too hard
noise from hallway and next door
Soon as i arrived after 3pm was told we had to wait for the room which was more than 30mins, then was given a room with twin beds when i stated we needed double bed
Breakfast, was poor sausage egg & beans is not a variety.
Coffee making facilities in the room were poor.
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