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The staff were very rude and not helpful at all. Out of the 16 days me, my wife and two children stayed, the room was cleaned a couple of times. The bathtub was blocked by dirt and as soon as you opened the tap, the tub would start filling and there was four of us who had to use the bath with a tub half full of dirty water and after complaining for 10 days they finally unblocked the tub 2 days before we left. The management is a complete failure. We only got towels if we asked for them. We were told that we have extra blankets in the cupboards but no nothing. I ended up having skin peeling off my feet because of dirty water in the tub. The hotel stank of damp and the bedsheets were disgusting with dirty marks on them. As soon as we entered the hotel after a tiring journey, my kids and wife were crying because they did not like the apartments and the stench, but the room was non - refundable so we could not afford to leave. In total including the taxes we payed approx 6000 dirham with the worst service of our lives. I would never recommend this hotel to anyone, especially for families. The pictures they have shown are completely different from what the reality is. I even have pictures of the dirty bathtub and would have gladly put them up if there was an option to upload. One day I went to the reception to use the phone and I even offered to pay the charge, it was to book the desert Safari and the lady at the reception made me feel as if I was doing something wrong, the staff were absolutely miserable and unapproachable. I made a huge mistake of not reading the reviews of others, but have learnt my mistake and would encourage families to read reviews before booking a hotel.
Too far from evrything
It was clean
The staff were not very helpful I had someone walk into our room without even knocking - no privacy.
The bed was tiny its just about a single bed and they said an extra large double bed
The price paid was very good, and the apartment had a kitchenette so breakfast was easy to do oneself.
Plenty of food shops, restaurants, pharmacies around, so every chance to buy in to cook, or as easy to eat out
Within 10 minutes walk of Ibn Buttata Shopping Mall and Metro station
Bus routes nearby (to Mall and Metro)
Plenty of taxis if required
No shortage of hot water
Busy hotel, but little if any internal noise; great!!
To get solution to a leaking ceiling in the bathroom required reporting 4 times.To get the room safe working needed reporting 3 times
When they were attended to the problems were solved quickly
Back room subject to a fair amaount of aircon/air extractor noise from some restaurants
Window in room (704) did not fully lock or seal, so that may have caused some of the noise
Breakfast room for the hotel was the actual lobby in the morning, so never used that facility
The apartment was very clean and had a comfortable bed. Good range of facilities available. Some of the staff were helpful with our queries (and some staff were unhelpful and not very hospitable).
No hot water for showers throughout the whole week's stay. The location of the hotel is too far away from the metro which meant getting a taxi to the metro every time we went out and came back again. No literature available for getting about or what to see in the way of tourist attractions.
Clean cozy hotel.. I got immediate upgrade to one bed room flat.
Very limited tv channel with mainly Indian.
staff was horrible n failed to communicate properly..they hav no respect for us being regular customer
Easy to find
No public transport.
Dirty surroundings(cheap feel to the area)
No free internet even in public areas
very expensive internet access.
unfriendly and impolite desk staff.
it is not clean, not even prepared in advance
cleanliness and maintenance
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