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Delightful decor, spacious rooms and those yummy Choc chip cookies.
No free wi-fi...
Size of room - we had the deluxe king room with stadium view - and the view. OK so it was a football stadium but probably the most famous football landmark in the world! Plenty to do and see around the hotel area. Abundant choice of shops and restaurants. Breakfast excellent,
Reception staff slow, poor eye contact. Tried to get me to take a lesser room than booked but I refused and eventually they found one available! Not the best of welcomes.
Breakfast menu was varied.
Having to queue for breakfast, being offered paper cups for a drink, although breakfast menu was good it was only warm at best.Told we could not have a glass in the bar as England was playing that night, being offered plastic glasses in a 4 star hotel was insulting.The in room drinks tray was very poor as we only received 2 milks each day of our stay.Very disappointing , worst hotel in all our stays in London, will not be staying in Hilton Hotel again.
Being offered a drink while waiting to check in.
Queues for breakfast and running out of glasses, food and not being served tea at the table.
The bed was huge & soooo comfy.
The view across to the Stadium was great with a wonderful top floor bar.
That we had to leave!
Location and facilities were excellent, shame we were only there one night.
Seems to be a lack of staff, they were over worked and struggling to cope, even though they were still very friendly. Obviously management cost cutting or just a bad day.
Love the location and what the hotel provided
There wasn't much not to like the only thing that was disappointing was the confusion regarding what facilities came with the room as we thought we would get a coffee machine in our room but we didn't
I found women's hair all on my clean dheets
I like the location
Shower was so horrible. Water goes everywhere. I was rly upset. M not going in Hilton again.
Food was appalling
Being served drinks in plastic glasses was unacceptable
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