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Good sized room, clean and well equipped. Beds clean and comfy. TV quite big with good picture.
The only problem was that the breakfast tables had not been clean properly and there were crumbs and spills that we had to clean ourselves.
Where it was & how quite it was as near to cars etc !
Bed was quite hard ! But the worse thing was the shower head was fixed & it was far to high up ! I could'nt reach it to move ! Had to stand on bath sides ! No Heath & safety , I am 5 ft 4 ins !
Not an awful lot.
Incredibly noisy temperature system.
The corridors were also not good from an acoustics point of view. Slamming doors.
Lack of check out staff at a period where it could be have been predicted as being busy.
Bathroom pretty antiquated compared to the modern reception.
Super hotel super location
Good value and good location - we were a family of 3 so booked a room with 3 proper beds - no sofa bed which was deciding factor over the premier inn.
Dull lighting and lots of dark wood gave this hotel an outdated feel. Reception staff were helpful but did not listen. Parking was complicated but once you understood what you needed to do it was conveniently accessed and close to the hotel.
Previously car parking was at Charlotte Place under the hotel,and car parking fees were paid by the hotel. This has changed, I was sent to a different car park and not told car parking was no longer part of the package. Returned to the car park 4 days later to find it covered in parking tickets. The hotel said that's your problem, you could see the public car park charge. I said as far as I was concerned I was a hotel guest not a member of the public.
The hotel staff were extremely welcoming and helpful. The rooms were nice and clean. The location of the hotel is excellent as everything was in walking distance.
Staff were extremely polite and helpful
no room service, lack of parking
Excellent reception staff who couldn't do enough for us. Good quality accommodation in good location for cruise port. Would certainly use it again.
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