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Spa facilities were great
Facilities were above reproach, and all staff went out of their way to be helpful and to see to all our needs.
This was our third visit and we found the friendliness of the staff and the food excellent. We had no criticism to make and we would definitely visit again. The staff are very attentive both at reception and in the restaurant and the spa. The hotel is in a lovely spot, very calm and peaceful and beautiful grounds.
The bed was a bit firm for my liking but but the second night I had got used to it
Electrics failed twice. Breakfast was slow on Mo day, but good the rest of the time.
The spa is excellent ,the staff while very friendly and welcoming lack management and experience.the accom needs updating to come up to the standard of quality you get from the spa facility,the location is excellent but this hotel needs updating and good management to make it deserving of its 4 stars.
Room was poor in decor and cleanliness,if staying more than one night we would have asked to be moved.lacking management
Spa / pool
Attitude of staff particularly older waitress at breakfast, ordered tea never arrived so had to ask again.
Had to wait 2 hours to be checked in.
No remote control in room for tv
Gym facilities were quite nice. WiFi was adequate but not good enough, we had to stay in one spot in our hotel room to receive any signal.
The staff were not very sociable with the exception of one lady working in the restaurant. We didn't receive WiFi that was good enough. We did not receive any welcome coming into reception. The entrance was only one way. The options given for the one time we had dinner in the evening were not really good enough. Also for the price that we had to pay, the food that we got was not good at all. Again the food was too overpriced for food that wasn't particularly appetising. Another thing we didn't like is that was we could smell the food being made from the kitchen into our bathroom. The bathroom doors also do not lock which was quite annoying.
Too conclude, for the price that we paid, overall the hotel was not good enough.
everything, spa, food, room, location, staff, could go on and on..
Food At breakfast lunch and diner.
Friendly staff at reception.
Very poor wifi.
Hen party noise at 2am when I needed to be up at 4am for ironman.
Rooms not clean and shabby.
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