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The room was fine. Nothing special but clean and had a comfy bed
The staff were poor at the front desk.
Check in took an age. None of their computers/card machines worked but worse the woman dealing with me got irritated rather than apologetic.
Prior to checking out my wife requested to check out late by about an hour (to wait for me to return from work to collect her and check out). She was declined as they needed the room - fair enough. However, when she informed the front desk that the room was vacated but that I wouldn't be arriving to settle the bill for an hour, the same woman she had spoken to told my wife she could have stayed in the room until then and had a late check out!
Useless! Not malicious, just incompetent!
I came back to find my wife sat on her bags waiting in the foyer.
we had a very clean room bed was top rate staff was easy to deal with
Pool and water slide a plus for children - suites are very comfortable and spacious. excellent wi-fi
Analog tv, no satellite !
beds and pillows
The room was comfortable.
The buffet plates were dirty; virtually all of them. It was not clean overall.
The time it took for the front desk to handle guests was a long drawn out deal.
Got the room for $63CDN using Booking.com. Room was spacious clean and quiet. It was very welcome after a long day of travelling. Water slides looked inviting, buffet setup looked well done, mostly courteous staff.
When I asked the lady at the front desk to double check the price she said it was a glitch in the system and it was a mistake. It took her a few seconds to say that they would honour it. She promptly told me that because I had booked externally that breakfast was not included as it would have been had I booked through them. She made me feel second rate because I had used Booking.com
Quiet,clean and a good view
No coffee in our room
I liked the fact that there was a restaurnt on site, and we enjoyed the pool.
I did not like the fact that my friend who booked by calling the hotel received breakfast vouchers , and because i booked online , but paid the same as she did , i did not receive vouchers!!!
Well for two nights we were very hot our air conditioning dudnt work properly.The first night was very hot so we complained thenext morning he came and "fixed" it and I we were out till 2am and came back to another night of too hot of a room and when we told them nothing was offered to us which they should because I wouldn't go back now
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