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Absolutely everything, location, staff, comfort.
Friendly and helpful staff
A big car park
An imposing building
Our room 403 suffered from the lack of hot water.
Unable to fill a hot tub from a dribble of warm water.Plus the shower on max temp was barely adequate .
They will make everything to satisfy you, and they mean it not just pretend. Area is great!
No spa or pool facilities
All of the staff very pleasant and courteous - couldn't be more helpful.
Beautiful Christmas decorations throughout the hotel.
Some of the bedroom furniture looking a little tired - but all very clean - being a little picky - but would recommend this hotel to everyone.
helpful, attentative staff. great location. good value with comfortable room.
that we did not make more of the visit. arrived quite late and had a function to attend to in Putney in evening and left fairly early next morning.
I do not stay away often & wanted a comfortable home from home. It was perfect. The single room was small but perfect for me. I wanted room service as I don.t like dining on my own . The service was quick & the food excellent. It was a pity I didn't have time to stay longer
& take advantage of the great location. Hopeful next time.
Everything was excellent.
Loved the location and enjoyed the view having breakfast during which we had a view over the River Thames. We have absolutely no complaints at all.
Great setting overlooking the river, you hardly feel like you are in London. It also has good WiFi and free parking (Which is a real plus in London)
The bed was not very comfortable
Lovely location. Great decor. comfortable bed. Attractive bathroom. Parking right outside. Pretty hotel and very welcoming staff. Could walk into Richmond easily. Used it as a base for going to Twickenham for a rugby match.
Central heating seemed to be on full blast so had to turn off radiator and open window, but thats probably personal preference.
The quiet beautiful location. Free and safe parking. On a bus route and within easy reach of Richmond shopping centre.
Reluctance to smile by some of the restaurant staff.
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