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Room was ok but needs updating
Great location, beautiful bar with glass orangery (!) to the road, but not at all noisy from it. Very friendly bar and meal staff, especially the extremely pleasant and helpful German guy at breakfast. Very nicely prepared breakfast with the emphasis on quality rather than volume of choices - which is the right priority!
I so wanted to like this hotel and make it my new favourite in the area. I work at the stadium a lot, and have tried everything form ultrabudget to corporate comfort. This had the style and feel of what I was looking for, with a great bar, but what let me down was noise. It started with a late night club night in the restaurant that was only setting up as I was heading to bed, and ran until 1AM with full bass, even though the only people in the bar seemed to be the staff. People leaving still screaming in the street until 1:30. OK, it's Christmas, so I shrugged it off and got some work done. When I got to bed, the air con system kept clicking loudly every 10 minutes all night, even after shutting the fan down. All night. Missed the start of work the next morning as a result. Complained to manager (owner!) who just faintly apologised and continued to write out my full bill for the 2 nights. If I had not felt so tired I would have insisted on him striking the second night, but....
Everything, lovely evening meal.
shower was very good
food in the hotel bar was nice but London prices
noise from room upstairs as people walked around on a squeaky and noisy floor. The soundproofing was not very good - luckily they went to bed around 11.30
One sauage for breakfast and no toast a little miserly
I have stayed many times at the hotel I always have a comfortable stay. The staff are friendly the food & service is very good.
The new barrier system on exit from the rear car park. Getting in & out of the car to get the barrier raised. I had to wait on the second time (not for long) for someone to raise it. Needs an improved system
staff , rooms ,hotel , bar
staff great and very helpful
floor boards above my room creaked really badly, and if I hadn't been so tired from my journey... it would've kept me awake!
Very handy location for rugby.Comfortable room.Good choice of beers of cask beers.Hearty full english breakfast.
Two items on the dinner menu at 7.30pm were not available.Not good enough !!
We were in a hurry at breakfast but it took 25 minutes for it to arrive
Lovely clean comfortable beds..quiet setting..good stay ..we are returning!
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