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Location to my business appointment.
The room was very dated.
The toilet was not attached to the wall and so wobbled.
Only wi-fi available was at reception.
the staff were friendly but reception was to busy.
whenever any one used their shower or toilet it sounded as though some one was using a loud drill.of course this happened most of the night.
the staff were realy very friendly and helpful. 1st room we were in was very noisey and had lots of problems so the staff moved us the 2nd room had the secondary double glazing taken out so we had lots off road noise.
the room was very shabby the door was hanging off a unit, the unit top had the laminate coming off on 2 of them,the upstand of carpet was coming away and their was big holes in the bath panel.
Everything - no real customer appreciation, room was in a very poor state. Staff pretty disinterested in any comments. Had to clear our own table for breakfast, no plug on bathroom, cupboard door falling off, laminate peeling off on drawer top - generally rubbish
Booked this by mistake as thought we were at the NIA which is close by and we were at the NEC. As we were u able to cance it I used it. The Receptionist was very helpful upon arrival and told us how to get to the NEC and they had their own taxi firm which was great. our room was pleasant too and clean there were 3 of us in the one room and it was comfortable so no complaints there.
The Breakfast was not brilliant, we asked for a table and there was no tablecloth put on and people were having to sit on sofas to eat their breakfast, was a bit chaotic and food not that appealing.
staff were very friendly and helpful
pool was a little cool
Large party of Chinese took over entire breakfast room so when we came down there were no set tables, cutlery and the food was cold. Not enough staff to deal with such a large party and this meant the other guests didnt get a great breakfast.
The room was clean
found the staff to be quite unfriendly, had to wait ages to check in and asked for radiator to be turned off in room as it was really unbearably hot and it wasn't done...on top of that staff at leisure centre were very rude- me and my boyfriend were asked to leave as we were having a cuddle in the Jacuzzi which apparently was inappropriate due to children being there, we fought our case and stayed put but I was extremely embarrassed we weren't being rude and in my opinion I think they need to work on their customer service skills!!!!
Location was good, beds were comfortable.
Bathroom was tiny, no more than a cupboard. Only had 1 towel in a twin room and both wanted to shower. Wardrobe had no back to it, no teaspoons in room. Staff on reception helpful but obviously harassed. Voucher to have cocktails in bar - tried - both served in wine glasses, one tasted like a milkshake and the other like sherbert, yuukk! Dirty plates left in bar area from previous diners despite staff not very busy. Didnt bother trying the pool. Hotel felt cheap and nasty.
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