Reviews provided by

BEST WESTERN Brook Hotel 3 stars

Corinne

Bromley, United Kingdom
September 23, 2014

Particularly liked the reception staff who were always helpful, friendly and engaging. Bar staff ok but menu fairly limited and no chilled wine available.


Although it was just about bearable I'm sure there may have been a tread mill above our room !

7.9
Robin

Hastings, United Kingdom
September 23, 2014

Reasonable value for money and breakfast


A terrible shower - alternately scalding and tepid Horrible decor of the hotel

6.3
Gary

kings lynn, United Kingdom
September 21, 2014

very attentive and friendly staff

9.2
Ina

SITTINGBOURNE, United Kingdom
September 17, 2014

The reception staff were friendly and helpful. Having free internet access was very useful.


On our second day the restaurant was under staffed and the staff that was working was under trained.

6.7
Keith

hockley, United Kingdom
September 16, 2014

accommodation good, food in restaurant good


noisy early morning with people running in corridor and knocking on someones door and shouting

7.5
Christine

West Mersea, United Kingdom
September 11, 2014

Breakfast was good plenty to choose from. Parking wasn't a problem.


Reported toilet seat was very loose/broken at the start of our stay at the hotel, it was still the same at the end.

6.7
Peter

chelmsford, United Kingdom
September 10, 2014

breakfast choice


rooms looking a little tired, but cant really complain for price

7.5
Marion

LONDON, United Kingdom
September 10, 2014

The staff where friendly and accommodating and the bed was comfortable.


The bathroom was very rusty bordering on dangerous. Carpet was worn but seemed clean enough. We had to clear our own table at breakfast and the waiter topped up the milk with the same pot that had been used for the previous guests on our table. I had emailed many months before about one of my party being gluten intolerant but all you could offer her was some bread. The same tongs where being used for the bacon as well as the sausages causing cross contamination. If someone had an allergy this could be dangerous.

6.3
Kirsty

lowestoft, United Kingdom
September 9, 2014

As a base for a local festival it was very good


Nothing

8.3
Dave

Hythe, United Kingdom
September 9, 2014

The car parking and breakfast is a great + for the hotel. The staff were helpful and friendly.


I know it's a hotel but it was a bit noisy until around midnight.

7.5

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