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The room was clean warm and cosy the bed was so comfy we didn't want to get up lovely old world charm with lots of rustic features staff were very friendly and although on a busy road we never heard a thing
It would be nice to have the breakfast included in the price even if it's just tea and toast or put a toaster in the rooms that would be lovely
In need of an update
Although competitive price, quality didn't reflect it
Excellent staff. One young woman seemed to be running the whole hotel, reception, waitress, manager and trouble shooter. Did everything with courtesy and a smile!
plenty of biscuits on the tea tray
Slightly tired/dull decor
Long corridors to get to accommodation, sometimes with an overpowering smell of stale spicy food was quite unpleasant at times.
This is a 15th century Inn with lots of old charm etc.
The bedrooms need a face lift ie up date bathroom and bedroom furniture. The bed was comfortable.
Good location welcoming staff very clean and comfortable, quiet. Biscuits were great with plenty of tea and coffee.
No real problems
Friendly pub, very nice food in Indian restaurant, clean rooms, free parking, wifi,
Stevenage is the worst town I've ever stayed in, second to none. That is not the fault of the hotel, however.
Zero atmosphere in restaurant, generally dated decor, felt a bit strange due to hotel being off on another wing (long walk to rooms) no air conditioning, which might not matter 90% of the time but the night we stayed was an extremely hot and humid night so it made a difference to us.
Room was clean and quite.
Good sized room for the price. Service at breakfast was good .
Staff were excellent and helpful
Room needed a re-vamp
Staff friendly,rooms & bedding spotless,beds comfortable. Flat screen tv in room.
Very dated..needs upgrading, single room expensive for what was offered.. Outside area ie. gardens in need of attention.. weeds all round front entrances, very uncared for.Awake all night with knocking in central heating system.
The friendliness of the staff, the pleasant traditional restaurant, the breakfast was freshly cooked and served, the choice excellent. The bed was very comfortable and all the facilities functioned well. Good value for a three star.
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