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superb outlook over river from restaurant and lounge
Excellent waitresses both night and morning
Breakfast was top notch
Room was excellent
quiet and tranquil location
Prices reasonable for food etc.
toiletries good quality selection
muddy patio in front of hotel
coffee machine- good idea, but produced only expresso needing more milk .
In other words expresso shot or nothing.
struggled to get top off shampoo!
Great food, good value, large & comfy room
View from our room (river view)
Food was tasty
Staff service good
Not much to dislike apart from slow service on one of the nights at dinner - although to be fair there were some difficult customers to attend to. The other night we ate was really good service.
Sunday Roast Beef mainly gristle.
Left most of it. Staff did not ask if I enjoyed.
Friendly staff, clean,comfortable room & great location for our needs. Big bonus is that the hotel is pet friendly - great for our Golden Retriever.
If I were a woman staying alone I would not want a ground floor room as they have patio doors leading to the parking area & for fresh air ( no A/C) these would need to be open & therefore a security risk - despite the safety chain.
Staff very pleasant and helpful and rectified problems
Newer rooms roomy and pleasant
Restaurant food very good and set menu good value for money
Room initially allocated not as booked and paid for (overlooking car park no terrace or river view) and hotel did not have details - due to Booking.com they said!
Disabled room had very high rails in wardrobe and other awkward fitments for elderly or disabled person
Single room (unrefurbished) has no overhead lighting at all and would be unsuitable if working
Great restaurant and great restaurant staff! The river views were also great!
I asked for an iron and ironing board. The iron was so cool that I could put my hand on it. Took me ages to remove creases!
The hairdryer only blew out cold air. Had to ask for a replacement. These things should be checked!
The toilet didn't flush properly. I asked someone to check it out - no one ever bothered.
The shower was really weak - no pressure.
The water was either ice cold or boiling hot - no way to control it.
Reception day staff weren't very friendly when I called to ask for something.
Central heating in bedrooms did not work not good enough for time of year
The hotel was excellent, and the position superb. Staff helpful and polite, room warm and comfortable.
The cost of dining.We paid £180.00 half board and our food cost was still £85.00.The bill was hard to understand as all food and beverages were marked as lunch.
The very polite Receptionist commented that " A lot of guests find this confusing".
Rooms dated and very hot
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