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Nothing was too much trouble, this hotel is a hidden gem. Clean comfortable, excellent value for money and the breakfast was brill. Kept my hubby and teenagers full for most of the day.
Arrived late and although restaurant was closed, the chef made me some sandwiches which were delicious and very much needed. Delivered to my room too. Cheap and cheerful, very clean.
Nothing without nit-picking.
access to public areas very restricted due to hotel hosing a wedding function
A lovely bungalow which was pretty much perfect for what we wanted.
Some of the beds creaked rather a lot. The kitchen was missing some essentials like oven gloves!
The room was comfortable, clean and good value for money
Inconsiderate residents marred my stay and the fact that the door to the room next to me didn't seem to have a mechanism on it to stop it slamming every time people went in and out. To be fair to the hotel I did ring reception to complain at midnight and they responded straight away.
Staff couldnt do enough, when we arrived it was 7.50pm and we asked if we could have a table to be able to eat and we were told the restaurant closes at 8pm but the lady wnet off to ask chef to stay to accommodate the 7 of us and chef did and the food was lovely. Breakfast was also scrumptious and staff always smiling and looking to help - brilliant place. Family Room was big and clean.
Nothing this place was great
Location, good size of the bedroom, staff.
We booked a room on upper floor, but were miss-allocated to a ground floor room, which proved to be noisy enough to keep waking up our child until midnight. Bathroom facilities were out-dated and not squeaky clean.
Hotel excellent, Staff helpful and pleasant, Food exceptional and the room was clean and comfortable, would choose this Hotel again.
Thank You for an enjoyable stay.
Excellent location for alton towers
Helpfull and friendly staff
Food in resturant excellent quality and value
Standards of cleanliness excellent in all areas
excellent place to stay self catering for a family or group of individuals as each room is private and set only across the road from the main building where one has to go to have breakfasts. The ladies who do the breakfasts are extremely friendly and had a delicious full English.
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