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Loved this hotel. The staff were friendly and welcoming, especially the lovely breakfast waitress, and we got the impression that any problem would have been cheerfully attended to. And the mattress was the most comfortable I ever slept on!
Friendly and helpful team from start to finish. Spacious, warm and comfortable accommodation. Very good breakfast too.
Free parking and so easy to get to the markets with frequent bus services yards from the door.
Nothing, ticked all the boxes.
The hotel was basic but clean and tidy
Owner had pre booked a 16th birthday party that got out of hand with youths rampaging all over the building, garage music so loud it effected guests staying ,,, we was so scared that my friend nand her daughter had to stay in mine and my daughters room and we barricaded our door,,, we complained, but nothing done about it, we did get a refund for my friends room that she didn't use, it's a shame as guests did leave in the night as it was unbearable for them
We had room 19 at the back. I expect a front room would be a lot noisier as the Hagley Road was very busy.
We chose the hotel for it's good bus links with the city centre and that worked out very well.
The cooked breakfast was fine.
We travelled from South Wales for the Christmas Matket and were delighted with the hotels location on arrival.
From that point onwards things only got better !
We have no complaints and enjoyed every minute of our stay . Ten out of ten for the staff and their excellent service . We shall return in the near future !
The staff were caring and didn't charge us for overstaying by 1 hour because we overslept
We overslept because you can hear everything so we were woken up very early by the other guests. Even just walking everything squeaks
big thank you to all the staff for a great stay there.
Nothing, apart that we had to leave and go home.
Very clean owners and staff friendly and welcoming Breakfast freshly cooked and presented well Hotel nice and warm secure car parking
The staff are very kind and helpful . They let me leave my car in their parking after I left for about a whole day . They didn't charge me a penny
Being asked for payment before even seeing room, unable to lock bedroom door from inside (had to wedge with coffee table overnight) hole in door where lock had been replaced, shower directly in bedroom, fortunately toilet was separate.
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