Verified reviews from real guests

How does it work?

It starts with a booking

The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.

Followed by a trip

When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.

And finally, a review

After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.

Real guests, real reviews

The Sherry Netherland

New York City, United States of America

From

$499
Overall score:
9.3
Sherry's score:
10

This was my third stay at the Sherry-Netherland over the past year and I have to admit I am not sure I can stay anywhere else now. This hotel meets and exceeds my expectations every time I visit. From the moment you arrive the staff is amazing until the moment you leave, one of the things that stands out the most is each time I return after my first stay the staff knows my name and remembers me. I know that doesn't sound like such an important thing but if you are visiting someplace repeatedly you at least want them to recognize you are a returning guest. The hotel itself is really charming, the rooms are large, clean, comfortable and with every amenity you could possibly imagine. The location is perfect just across the avenue from Central Park and close to restaurants, shopping and the subway. This hotel just keeps getting better each and every stay......is spectacular.

Library Hotel

New York City, United States of America

From

$299
Overall score:
9.2
Lebogang's score:
9.2

The staff are excellent and friendly.

The rooms are very small.

Langham Place, Fifth Avenue

New York City, United States of America

From

$595
Overall score:
9
lawrence's score:
9.6

Love my room and staff

I am a regular there when I arrived at 2.30 I was told my room would be ready in a hour !! I waited 4 hours till 630 pm. Was not very happy , I was racing some of my horses the next day at meadowlands and visit gal pal for shows and dinners. My first day was ruined ! Had to cancel all afternoon plans, as I was exhausted by time I got in showered it wAs 8 pm. Also had car ordered for departure. It never was although they got one for me fast.

The Pearl Hotel

New York City, United States of America

From

$209
Overall score:
8.9
sharon's score:
10

Hotel is faultless, rooms are stunning and the staff are excellent, so helpful and friendly.

Not a thing.

Trump International New York

New York City, United States of America

From

$595
Overall score:
8.9
cherif's score:
6.7

Nothing

The hotel was far below my expectation and can't be evaluated as a superb , the suite I book was very small and the hotel main entrance was very small and very old style and the picture online do not fit , you can see once you enter the hotel it can't be a deluxe 5 stars hotel and it is a very old property and the renovation can't deliver a deluxe product , I used booking several time and always rating was fine but this time it was over ranked .

The Nomad Hotel

New York City, United States of America

From

$295
Overall score:
8.9
John's score:
9.2

Room comfortable and creatively furnished. Staff very positive and helpful. Restaurant excellent. Overall standards extremely excellent.

Location though convenient was on very busy street (Broadway). Despite this room was quiet.

NH Jolly Hotel Madison Towers

New York City, United States of America

From

$152
Overall score:
6.8
Martin's score:
9.6

Location, friendly staff, comfortable beds, clean bedding and towels maid service everyday!

Hotel Plaza Athenee

New York City, United States of America

From

$495
Overall score:
8.9
Emilie's score:
8.3

Staff

Not Like paris one

Hotel Giraffe

New York City, United States of America

From

$278
Overall score:
9
Megan's score:
9.6

Location great. Ambiance lovely. Much quieter than midtown hotel we stayed in last time. Breakfast and afternoon wine and cheese a very nice touch. Staff really helpful in organising taxis and transport.

Trump SoHo

New York City, United States of America

From

$425
Overall score:
9
patricia's score:
9.2

Ultra comfy bed!!

No door at the bathroom at all, just a frosted glass divides the toilet from the rest of the ambience. A little privacy, even when you're travelling with your significant other is needed, unless you like to do your "business" with witnesses.

The Greenwich Hotel

New York City, United States of America

From

$550
Overall score:
9.4
Christina's score:
9.2

Everything... Amazing rooms, staff - and a wonderfull drawing room, like a second living room for the guests. It's a kind of "homey luxury" we never experienced anywhere else. The service was great, and TriBeCa is a charming neighbourhood with lots of good restaurants. We can't wait to get back to The Greenwich!

Comfort Inn Central Park West

New York City, United States of America

From

$159
Overall score:
6.9
Vanessa's score:
8.3

The location is magnificent. The staff was friendly and professional. The room was clean. Breakfast was good.

The space in general was tighter than we are used to.

Refinery Hotel - New York

New York City, United States of America

From

$198
Overall score:
8.9
Hetty's score:
8.8

Very friendly personel, very helpful.

Roof teracce no children admitted. It would be Nice if it was open for onder children (like 12+) for exempel between 5 and 7 pm

Sugar Hill Suites

New York City, United States of America

From

$120
Overall score:
6.9
Bolaji's score:
9.2

The suite is homely. Environment and facilities depicted home away from home. Breakfast was early and delicious. We would like more of african food for the kids.

the bed (furniture) in the rooms could be changed to a modern one.

The Broome

New York City, United States of America

From

$316
Overall score:
9
Peter's score:
8.8

Location and service were excellent. We stayed for a week and had a great time. Breakfast was perfect and minimal with focus on taste. A really homely place to stay.

The Bowery Hotel

New York City, United States of America

From

$335
Overall score:
8.9
Paulo's score:
6.7

Room: floor to ceiling windows, wood floor, size (for New york). Hotel has character.

Common areas need some upgrade, some materials (floors, carpets, walls) are worn out, more than can be justifiable and not at 5* level

Nolitan Hotel

New York City, United States of America

From

$279
Overall score:
8.9
Jonathan's score:
9.6

The staff is extremely polite, professional, helpful and friendly. They remember you by name. The rooms are very comfortable for their size, very modern and clean. The hotel's ambience, while trendy and modern, remains unpretentious and warm - great choice of music. The small size of the overall hotel (55 rooms) allows them to take good care of their guests. Nice location (SoHo, NoLita, Chinatown). Easy to get around by foot, and to various subway stations. Amenities include the free use of laptops/iPads, umbrellas, bicycles, and skateboards. Would definitely return to the Nolitan in the future.

The continental breakfast was a bit lacking in variety (when you eat it every day). The rooftop terrace was pretty bare - some plastic plants could be added to make it more inviting. The shower's water temperature wasn't really responsive (took a while to get the right temperature). On the 8th floor, the hotel's Wi-Fi network wasn't strong enough (only one bar out of four reached).

Comfort Inn Lower East Side

New York City, United States of America

From

$160
Overall score:
6.9
Kerry's score:
5.4

Friendly staff

Rooms v poor size for 4 people, couldn't even walk around the beds as too smaller room. Breakfast was appalling! A room with not even enough chairs for everyone to sit down and regularly ran out of food or drinks having to locate staff to fill buffet up. Location not great for leisure trips either.

Hotel Beacon

New York City, United States of America

From

$239
Overall score:
9
cheryl's score:
6.7

The location, the gym and the laundry facilities

The fact we booked well in Advance and on recommendation and requested a high room as they had views. Only to be relegated a lower room overlooking a concrete slab. And the staff are not very helpful or attentive.

Hotel Elysee

New York City, United States of America

From

$234
Overall score:
9
stephen's score:
7.9

the staff were good the breakfast was good and the 5pm buffet was an excellent idea a 1pm checkout is great and gives so much more time as a result

there really is not much too like but a little more hanging space in the room and slightly less noise from the air conditioning units outside the room no 80)

Days Hotel Broadway at 94th Street

New York City, United States of America

From

$127
Overall score:
6.8
Pengjing's score:
8.3

Because of some incidents, I have to leave a 4-star hotel and change into this hotel. I thought this 3-star must be much smaller and poorer equipped than the 4-star one. However, as soon as I got to my room I find this cheaper hotel is not worse than the 4-star one but even better in some areas. So happy that I've changed hotel ! More details: 1.LOCATION Very close to the metro station, and as a result of being able get access to 1/2/3 line at the same time, travelers can save more time on transportation. Although some people told me it's not so safe to live near the 110th west street, I don't think it would be dangerous for people to come back to hotel from downtown at 2:00am by metro since there is not much distance between the hotel and metro station. There is also a 24-hour grocery and a 24-hour cafe right next to the hotel. Absolutely fit for night-cat travelers ! 2.SNACK No matter whether I have finished the cereal bar or not, new cereal bars will be placed on my desk... Very appreciate that since I am a people who love to eat snack when I'm boring but always too lazy to go back to the store after finding that I have forgotten to buy some food. 3.SERVICE Although not so satisfied with the lady who help me check in that day (just not kind, you know...), other people work in the hotel were nice. Especially when the day I left, I remembered a wrong time of my flight and people in the hotel help me call a shuttle immediately. Very efficient, and calm me down. : ) 4.DECORATION IN ROOM Love the sheet and the shelves in the room, definitely more beautiful that the 4-star hotel I stayed in New York the day before. Though this hotel's room has less furniture, it was not a big problem. 5.TOWEL Bath towel are even cleaner than the 4-star one !! AWESOME!!!!!!!!! (Hardly hold any unsatisfied opinions after comparing to the 4-star hotel I used to stayed..)

Only some neglectable flaw: 1.OLD BATHTUB I think the bathtub is just too old to look shiny and clean... (Didn't affect the quality of my bath anyway...) 2. Room Cleaner I put my sleepwear on my bed on morning, and found that my clothes were lying on my suitcase when I came back that day. Well... "How can you put my clothes on so dirty case?" My opinion is: Not matter whether I will go on wearing them or not, isn't it a kind of respect to put back my clothes to their original place(bed) ?! Hope it is just an occasional incident.

The Pierre, A Taj Hotel, New York

New York City, United States of America

From

$421
Overall score:
8.9
Martin's score:
6.3

Good lacation, very nice oldcharming building

It is good luxury that an expensive (7.000 USD per 5 nights), hotel like The Pierre does not provide free WIFI in the hotel rooms. Brekfast continental, others a la carte servis upon additional costs...

The Mercer

New York City, United States of America

From

$495
Overall score:
8.9
Eleanor's score:
9.2

Paid 850 per night for room on 2nd floor with no view

Bryant Park Hotel

New York City, United States of America

From

$295
Overall score:
9.1
François's score:
5.4

Our room was just above the big ventilation units of the hotel, which make permanent noise day and night, we didn't appreciate this quite expensive hotel with such nuisance.

Best Western Convention Center

New York City, United States of America

From

$139
Overall score:
6.7
Jan's score:
5

Fairly close to the city center (38th st), though it's a bit too far west. Cheap for Manhattan. Clean. Had safe. Free wifi

VERY Loud. As other pointed, there's a auto repair shop just opposite to it, but what we didn't know is that it's open 24h/day. Be prepared for some heavy noises at 3am, or get some earplugs. Staff was OK, but lacked engagement, or smth. Breakfast was poor, but what would you expect.

The Towers at the New York Palace

New York City, United States of America

From

$545
Overall score:
8.9
Samantha's score:
10

We were upgraded to the Tower Suites, it was amazing! We felt like royalty!!

Lowell Hotel

New York City, United States of America

From

$595
Overall score:
8.9
Michael's score:
9.6

Liked it all.

Hyatt Union Square New York

New York City, United States of America

From

$220
Overall score:
8.8
Lyn's score:
10

HIgh-end hotel without pretension. Spotlessly clean and well appointed. Young and eager-to-please staff. Great value...we will be back.

See more reviews