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Real guests, real reviews

Sheraton Dubai Creek Hotel & Towers

Dubai, United Arab Emirates

From

$178
Overall score:
8.9
Dmytro's score:
9.6

Everything was 5-star perfect. The hotel got full renovation less then 1 year ago.

The location for me was not the best.

Park Hyatt Dubai

Dubai, United Arab Emirates

From

$761
Overall score:
9
Simon's score:
7.1

The last time we stayed - we where extremely impressed with everything - this time the standard was not as high, Pool service slow, room did not seem very clean. Check in and bellboys were excellent again.

Drink prices seemed very expensive -

Capitol Residence Hotel Apartments

Dubai, United Arab Emirates

From

$63
Overall score:
6.9
Richard's score:
7.9

Swimming pool. Rooftop

Charging for WiFi

Jumeirah Zabeel Saray

Dubai, United Arab Emirates

From

$392
Overall score:
8.9
Liz's score:
9.6

The hotel had provided just about everything they could think of for their guests comfort and convenience. Nothing was to much trouble, the staff were overwhelmingly helpful. A wonderful place to stay.

Drinks were expensive.

Golden Sands Hotel Apartments

Dubai, United Arab Emirates

From

$75
Overall score:
6.9
Karim's score:
5

special thank to the person who was cleaning our apartment.

the people in the reception are not profesional and not ready to help. I had an apartment 732 the AC was very noisy. really if you can , take another hotel

The Address, Downtown Dubai

Dubai, United Arab Emirates

From

$463
Overall score:
9
Ibraheem's score:
7.1

- Proximity to the Dubai mall, the fountain, and the cafe's around it. - Furniture, specially the lobby. - The landscaping around the pool and the hotel cafe. - Ms. Amii from the business center and Mr. Bajuhn from the luggage service were of great help and support with genuine smiles and friendly attitudes.

I would call this the "Greedy" hotel, specially when compared to any other hotel in Dubai, I decided to stay in it despite the premium difference they charge to indulge myself and my family, but unfortunately that indulgence never showed up!: - They charged me an extra daily charge for my 7 years old daughter (the only hotel that did this ever). - We have to do a round 2 cleaning after the housekeeping. - The amenities/refills are poor (below a 4 stars hotel I would say). We usually don't really use the tooth brush, hair comb, sewing kit etc, but they are nice to see a round, shows that the hotel is taking care of the little details. We learned that they won't provide them unless you ask for them, which we really didn't appreciate. Yes you have to ask for a new packed soap because they won't put a new one as long as the tiny one you opened few days back didn't vanish. - Generic attitude is way far from every other 5 stars hotel we visited in Dubai. Smiles (whenever they flash) are the fake type. This is my very first negative feedback about the hotel, I really hope that their management spend sometime reading feedback (beside planing on how to cut cost) and improve on the tiny things that really matter, unless they will rely only on the advantage of being close to the Dubai mall.

The Westin Dubai Mina Seyahi Beach Resort & Marina

Dubai, United Arab Emirates

From

$286
Overall score:
8.9
Michael's score:
8.3

Customer service was great. The bed was very comfortable. Loved the Pool Bar and Winding Pool,

Was not able to credit money off a debit card which made me have to see the front desk every 2-3 days.

Sofitel Dubai The Palm Resort & Spa

Dubai, United Arab Emirates

From

$348
Overall score:
8.8
Karma's score:
8.3

The beach, the massage by the beach, the room, and the seafood restaurant.

The reception were EXTREMELY INEFFICIENT in handling my payment. I had a prepaid, non-refundable offer through booking.com and the transaction was completed during check-in. Two days later I receive a notification from my bank that a SECOND transaction was made on my card for the total amount. It took the reception a couple of hours to figure out the problem, and they voided the transaction. Unfortunately however this resulted in an overdraft on my card and the funds being held for two weeks - so I was not able to use my card. And then during checkout, the hotel wanted to charge us for the total amount for a THIRD time!!! I had to call my bank that confirmed that the first payment during check in was ALREADY cashed and claimed by the hotel!! The reception could not validate this payment internally and I was standing there for almost an hour (at 6.5 months pregnant) trying to sort it out - which did not happen. For five days after that I was following up and calling the manager at reception to confirm that they received the payment and not once did he take the initiative to call me back or to apologize for the inconvenience they had caused until I lost my cool on the 5th day when his colleague finally confirmed receipt of the payment. To top it all off, when I looked at the extras charged on our room, there were incorrect charges, one for room service and another for the minibar - of course I did not notice this during checkout as I was focused on not paying for the room for a third time.

The Ritz-Carlton, Dubai

Dubai, United Arab Emirates

From

$272
Overall score:
8.9
Mattias's score:
10

Fabulous!!! Great pool-area. Direct access to the great beach from the pool area. Fantastic club-lounge with top service, and excellent small dishes throughout the day. This is a great service for a solo business traveller. Large, very nice room. Very friendly and professional staff providing a relaxed and warm experience.

Internet in the room could be included in the rate. Now it is 100 AED/day which is an annoying irritant….

Raffles Dubai

Dubai, United Arab Emirates

From

$323
Overall score:
9.2
Danielle's score:
10

We had a wonderful experience at Raffles. They had run out of non smoking rooms, so they upgraded us to a suite. What a delightful treat! The room was spacious, beautifully decorated, had a deck and a wonderful view. We had signed up for the club lounge, and it was well worth it. They had a grand breakfast buffet, as well as afternoon tea and evening cocktails and appetizers. We used the gym and the pool and loved both. Next time I am in Dubai, I will definitely be staying at Raffles.

Absolutely nothing!

The Oberoi Dubai

Dubai, United Arab Emirates

From

$245
Overall score:
8.9
Carol's score:
9.2

For those who want to get away from the razzle and dazzle and enjoy discreet luxury, the Oberoi is for you! Serene, elegant, quality service, attentive staff, personalised guidance through their facilities and services make this an unforgettable place to stay. It's not just a hotel; it's like staying as a guest in a palace. And you can take a bath with a glass of win and look over the Dubai skyline too.

The Oberoi - with foresight perhaps - is located in Business Bay which is still under development so that unless you request, you may be lodged overlooking another Dubai building site. And if you use public taxis, make sure you take the hotel phone number or identify very local landmarks as not all public taxi drivers yet know it, though it is within easy reach of the Burj Khalifa.

Sofitel Dubai Palm Apartments

Dubai, United Arab Emirates

From

$392
Overall score:
8.9
Hamad's score:
6.7

the options of sea

the housekeeper not good servies

Jumeirah Beach Hotel

Dubai, United Arab Emirates

From

$431
Overall score:
8.9
Robert's score:
9.2

Stayed there a few times and always had a great time, pool and beach facilities are very good,BUT beware this is a very expensive hotel and your end bill can be huge.Add 20% on to the Booking.com price for starters for local taxes.They also take 1000 dirham a day for 'expenses ' so have plenty of credit on your card if you are staying for a week or 2 with a family, there are much better value hotels in dubai for families. Booking.com should state the full cost,(+ 20% taxes ) don't try and make the cost look cheaper that what it actually is, be upfront with people from the start please.

Resturants are very expensive, in fact over the top for what you get. Beers at the pool are approx 10 euro, normally costs about 3-4 euro. Breakfast is 110 euro for 3 people, again a rip off. Normal evening meal for 3 at the Dow and Anchor approx 180 euro. Again beware of the end bill at this hotel, it will be an expensive one.

Dar Al Masyaf, Madinat Jumeirah

Dubai, United Arab Emirates

From

$441
Overall score:
9.1
Lukasz's score:
9.6

Absolutely outstanding and luxurious atmosphere, very helpful and creative stuff, fantastic architecture. We loved the romantic boat trips on the water canals among the lovely lit buildings. Wide and well-equipped beach, warm and clear sea. Special thanks to Ms Viktoria for the gulf villa, which compensated us for temporarily closed Wild Wadi Waterpark.

Nothing major but the facilities of the SPA were a bit poor (very small Finnish sauna, the steam room insufficiently hot) comparing with the whole resort. We also lacked the information about the closed Wild Wadi Waterpark during the booking process on booking.com (we got this info only after receiving the booking confirmation from the hotel..)

Jumeirah Emirates Towers

Dubai, United Arab Emirates

From

$261
Overall score:
9.2
Ayoub's score:
5.4

STAFF WAS VERY VERY BAD I WAS REALLY SHOCKED BECAUSE I LIKE JUMEIRAH HOTEL CHAIN BUT THIS HOTEL STAFF WAS REALLY VERY BAD

Grosvenor House, Dubai

Dubai, United Arab Emirates

From

$354
Overall score:
9
Tamer's score:
8.8

I liked the different variety of the night outlets available at the hotel.

I didn't like that a guest was coming to visit me in my room and was not allowed up !

Burj Al Arab

Dubai, United Arab Emirates

From

$2,001
Overall score:
9.2
Edward's score:
6.3

Beautiful property, butler staff (only) was great, the food was exceptional.

My nightmare stay in the Burj Al Arab hotel started when after being asked at every turn did I stay in the hotel, security stopped me on the outer exterior of the property on the side of the Burj while leaving an open gated area and said "You can't go back there it's for guests only I became shocked that she didn't ask if I stayed at the hotel she then said she thought I had reservations for a restaurant there (As a guest of the property I was very offended) She should have simply ask did I stay at the hotel/ I then had a concierge (Oscar) ask me to check my ID (because I left me key in the room) he thumbed through every page in my passport and commented on places I've been instead of just checking the photo ID, afterwards he said he's not the person to give me another key.I am still trying to figure that one out ?/ and something I would never expect from any luxury hotel happened, I had bugs biting me upstairs in my suite I of course complained to management, she saw the bug bites and said if they give me a doctor I would have to pay to see one (the parametric came to the room and gave me bug bite medication) The manager then told me that she and her coleagues would meet me at check out (she was no where to be found when I checked out (She lied to me) I was told later by Vishal another manager she left early because of Ramadan scheduling and that she was aware of the scheduling before she told me she would see me at check out...

Al Qasr Hotel, Madinat Jumeirah

Dubai, United Arab Emirates

From

$408
Overall score:
9.2
Konrad's score:
7.9

Wild Wadi access, pool, beach, staff

No gym at AlQasr, much better food at Jumaira Beach Hotel

Royal Ascot Hotel

Dubai, United Arab Emirates

From

Overall score:
6.9
Nayef's score:
3.3

Nothing; the worse stay i have ever had in my life

Awful staff They don't smile No shower gel through while all my stay Shampoo ran over, nobody bothered to refill Room very small Too noisy from adjacent rooms and restrooms TV starts automatically at 8 am; hence after several followups, nobody bothered to act Very low water pressure And yet a very long list...

Mina A Salam, Madinat Jumeirah

Dubai, United Arab Emirates

From

$270
Overall score:
8.8
Ann's score:
2.5

The hotel is beautiful, with great scenery.

I rented a room with a "development view" and when the confirmation came back it said there might be some noise that would interfere with the comfort of my stay. We were woken at 630 am on a Saturday by the loudest construction you've ever heard. Staff were completed unsympathetic, saying we'd already got a discount. They should NOT be renting out those rooms, directly facing the construction and you should not be helping them. It was so disappointing and still really, really expensive!

High End Hotel Apartments

Dubai, United Arab Emirates

From

$78
Overall score:
6.9
Mohammed's score:
7.5

Best for family and neat and clean

Armani Hotel Dubai

Dubai, United Arab Emirates

From

$572
Overall score:
9
Weichi's score:
9.6

the staff are mostly very friendly, profession. and solve my problems during my stay.

checking in takes too long…about 30mins in my case. while the person next to me check-in late and go to their room earlier than i do. why?

The Palace Downtown Dubai

Dubai, United Arab Emirates

From

$354
Overall score:
9
Shaun's score:
9.2

Real good location. Close to Dubai mall. Comfortable beds.

Khalidia Hotel Apartments

Dubai, United Arab Emirates

From

$163
Overall score:
6.9
Andrew's score:
7.9

I stayed at the Khalidia hotel with a colleague for a conference. The staff were very helpful and friendly, particularly Shiraz who looked after us as though we were royalty throughout our stay. We were upgraded from a 2 bedroom to 3 bedroom apartment, which was vast, with separate kitchen, dining area, lounge area and even a work area too. The location is good, and it is only a short walk (if it's not too hot!!) from Union metro station. We only ate breakfasts at the hotel, and this was fairly typical of breakfasts in similar hotels in Dubai - a mix of hot and cold buffet with omelettes made fresh to order. No complaints there either. We were leaving at midnight, so the staff held our suitcases and provided somewhere for us to change before the journey back to the airport free of charge.

Being on one of the major thoroughfares in Dubai has its advantages, but road noise permeating the bedroom is not one of them! It is no worse than other hotels I've stayed at in similar locations and there's probably little that can be done about it. Be warned, however, that the road seems to be busy 24/7! Also, a minor niggle but the wireless internet in the room was for one device only, so if you want to log several devices on you would have to pay for each one.

Sofitel Dubai Downtown

Dubai, United Arab Emirates

From

$218
Overall score:
9
Ali's score:
9.2

Location location location! Easy access from Sheikh Zayed Road, right next to the Dubai Mall metro station and walkway to the mall. The view from the pool is amazing. The design of the rooms is very elegant and modern. The staff are highly attentive and polite.

We checked in on the opening day of the hotel. The staff were a bit nervous since it was the first day and there were many complaints regarding the rooms. For example our room had a problem with water leaking from the bidet wich was fixed later. The A/C stopped working in the hotel but later that was fixed too. The minor setbacks in the hotel are understandable since it was the opening night. We were compensated with an upgrade to our room which was cool. The only thing we truly didn't like was the in-room dining prices. The food was way over priced. However when we told the staff they reported the complaint to the management.

Le Royal Meridien Beach Resort & Spa Dubai

Dubai, United Arab Emirates

From

$245
Overall score:
8.9
Tinela's score:
9.6

I was for the second time at this hotel. I look forward to going again in the future. Everything is hight quality. I stayed in Superior Room; very nicely decorated, quality furniture, very comfortable bed, large bathroom with bath and shower, hair dryer professional and quality bathroom products, very white towels changed twice daily and everything very clean! Thanks housekeeper! In fact the whole resort is very nice, with beautiful landscaping, great and clean beach. With me all the staff were very attentive and I felt like my family!

-

Grand Hyatt Dubai

Dubai, United Arab Emirates

From

$245
Overall score:
8.9
Fredrik's score:
3.3

Just an average experience nothing more.

Rude staff and very inflexible not listening to customers. No ambience or charm, more a business hotel with WC and shower. For vacation or romantic scenery chose other hotel. Location is also very poor far away from the marina, the malls and the palm.

The Address Dubai Marina

Dubai, United Arab Emirates

From

$272
Overall score:
9.1
Aiad's score:
10

Loved it more than the other locations in Dubai

Jonrad Hotel

Dubai, United Arab Emirates

From

$81
Overall score:
6.9
Gábor's score:
6.3

Helpful staff, excepting night receptionist, who does not really know what is happening around. Union metro station is close, several fast food chains also can be found near.

Keeping my passport at the reception because they are afraid of leaving without payment... Awful smell in the corridors, even in the room. Old furnitures, overused bathroom.

Shangri-La Hotel, Dubai

Dubai, United Arab Emirates

From

$238
Overall score:
8.8
Abdulaziz's score:
10

الفندق روعه وممتاز ومناسب لرجال الاعمال وتعامل الجميع ممتاز وراقي وقد سكنت فيه عدة مرات خلال السنه الاخيره

الحمام غير مزود بشطاف

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