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Followed by a trip

When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.

And finally, a review

After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.

Real guests, real reviews

The Towers at the New York Palace

New York City, United States of America

From

$795
Overall score:
8.9
Samantha's score:
10

We were upgraded to the Tower Suites, it was amazing! We felt like royalty!!

Casablanca Hotel

New York City, United States of America

From

$261
Overall score:
9.2
Marcelo's score:
10

The friendliness of the staff makes you feel at home. The location is perfect. The room is very comfortable and the wifi works perfectly and at high speed. The happy hour in the evening is just fantastic. Next trip to NY I will definitely staying at HOTEL CASABLANCA again. I recommend!

Nothing

Hotel Giraffe

New York City, United States of America

From

$278
Overall score:
9
Megan's score:
9.6

Location great. Ambiance lovely. Much quieter than midtown hotel we stayed in last time. Breakfast and afternoon wine and cheese a very nice touch. Staff really helpful in organising taxis and transport.

The Inn on 23rd

New York City, United States of America

From

$229
Overall score:
8.9
Joe's score:
9.2

Breakfasts, Concierge service, size of facility, B&B in NY City.

Bed

Sugar Hill Suites

New York City, United States of America

From

Overall score:
6.9
Bolaji's score:
9.2

The suite is homely. Environment and facilities depicted home away from home. Breakfast was early and delicious. We would like more of african food for the kids.

the bed (furniture) in the rooms could be changed to a modern one.

Trump International New York

New York City, United States of America

From

$525
Overall score:
8.9
cherif's score:
6.7

Nothing

The hotel was far below my expectation and can't be evaluated as a superb , the suite I book was very small and the hotel main entrance was very small and very old style and the picture online do not fit , you can see once you enter the hotel it can't be a deluxe 5 stars hotel and it is a very old property and the renovation can't deliver a deluxe product , I used booking several time and always rating was fine but this time it was over ranked .

Hotel Elysee

New York City, United States of America

From

$261
Overall score:
8.9
stephen's score:
7.9

the staff were good the breakfast was good and the 5pm buffet was an excellent idea a 1pm checkout is great and gives so much more time as a result

there really is not much too like but a little more hanging space in the room and slightly less noise from the air conditioning units outside the room no 80)

Comfort Inn Central Park West

New York City, United States of America

From

$129
Overall score:
6.9
Vanessa's score:
8.3

The location is magnificent. The staff was friendly and professional. The room was clean. Breakfast was good.

The space in general was tighter than we are used to.

Nolitan Hotel

New York City, United States of America

From

$220
Overall score:
8.9
Warren's score:
8.8

We loved staying in this hotel. It is well located within easy walking distance to SOHO and the East Village. Little Italy is literally behind this hotel. There are hundreds of restaurants in the surrounding areas as well as bars and nightlife. The subway is a 2 block walk away and Union square is a 20 minute walk or a 2 stop Subway ride away. It feels like you are living in a NY neighbourhood instead of a tourist trap. A 3 block stroll leads you to all the shopping wonders of SOHO. We stayed in a Queen City view room on the 9th floor and were not troubled by any noise from the street. In fact we recommend room 908. Great view of the Empire State building and the NY skyline. Rooms are small but comfortable. As this is a boutique hotel there is no massive lobby area with a list of amenities on site. We preferred the hipster feel of this place. The staff were all friendly and attentive. We were not bothered by any air conditioning noise as others seem to have been. Free wifi was great and worked all the time (we stayed for 2 weeks).

Bed was a little soft for us.

NH Jolly Hotel Madison Towers

New York City, United States of America

From

$152
Overall score:
6.8
Craig's score:
7.5

very central.

Crosby Street Hotel

New York City, United States of America

From

$525
Overall score:
9.2
Kim's score:
8.8

The delightful courtyard, great staff and very comfortable room

Nothing

Homewood Suites Midtown Manhattan Times Square South

New York City, United States of America

From

$229
Overall score:
9.1
Precious's score:
10

The place is brand new! We were one of the first guests of the hotel. Nice hot buffet breakfast and dinner during weekdays. Attentive staff and helpful. I will definitely come back.

The Pierre, A Taj Hotel, New York

New York City, United States of America

From

$421
Overall score:
8.9
Martin's score:
6.3

Good lacation, very nice oldcharming building

It is good luxury that an expensive (7.000 USD per 5 nights), hotel like The Pierre does not provide free WIFI in the hotel rooms. Brekfast continental, others a la carte servis upon additional costs...

Bryant Park Hotel

New York City, United States of America

From

$295
Overall score:
9.1
François's score:
5.4

Our room was just above the big ventilation units of the hotel, which make permanent noise day and night, we didn't appreciate this quite expensive hotel with such nuisance.

Lowell Hotel

New York City, United States of America

From

$595
Overall score:
8.9
Michael's score:
9.6

Liked it all.

Distrikt Hotel New York City

New York City, United States of America

From

$199
Overall score:
8.9
Debra's score:
9.6

Central location Clean and freindly Beautiful rooms Lovely choice of food Free wifi

Street located on was a little rough.

Comfort Inn Lower East Side

New York City, United States of America

From

$140
Overall score:
6.9
Kerry's score:
5.4

Friendly staff

Rooms v poor size for 4 people, couldn't even walk around the beds as too smaller room. Breakfast was appalling! A room with not even enough chairs for everyone to sit down and regularly ran out of food or drinks having to locate staff to fill buffet up. Location not great for leisure trips either.

The Bowery Hotel

New York City, United States of America

From

$325
Overall score:
8.9
Paulo's score:
6.7

Room: floor to ceiling windows, wood floor, size (for New york). Hotel has character.

Common areas need some upgrade, some materials (floors, carpets, walls) are worn out, more than can be justifiable and not at 5* level

The Sherry Netherland

New York City, United States of America

From

$499
Overall score:
9.2
Sherry's score:
10

This was my third stay at the Sherry-Netherland over the past year and I have to admit I am not sure I can stay anywhere else now. This hotel meets and exceeds my expectations every time I visit. From the moment you arrive the staff is amazing until the moment you leave, one of the things that stands out the most is each time I return after my first stay the staff knows my name and remembers me. I know that doesn't sound like such an important thing but if you are visiting someplace repeatedly you at least want them to recognize you are a returning guest. The hotel itself is really charming, the rooms are large, clean, comfortable and with every amenity you could possibly imagine. The location is perfect just across the avenue from Central Park and close to restaurants, shopping and the subway. This hotel just keeps getting better each and every stay......is spectacular.

Best Western Plus President Hotel at Times Square

New York City, United States of America

From

$159
Overall score:
6.7
Sarah's score:
8.3

I thought this hotel was going to be awful with all the bad reviews I saw! But this hotel is great value for money. It has the best location, friendly staff, nice room with great air conditioning. Would recommend to anyone!

Lex Hotel NYC

New York City, United States of America

From

$139
Overall score:
9.1
Anonymous's score:
8.8

The staff were great! They were all friendly and focused on ensuring we had everything we needed. They let us check in early and we were given an option of a late check out. The room was a decent size given the Manhattan location. It's a little off the beaten path but in a nice neighbourhood that is walking distance to many sites / attractions and a short subway ride to others. Everything was clean.The beds were very comfortable.

The walls are either very thin or have not been soundproofed properly. There was a nice young Irish couple in the room next to us. We could hear their conversations as if they were in our room and not because they were loud. If a less quiet / courteous couple had been in that room it could have made for an unpleasant stay. That said I would stay in this hotel again. I do highly recommend the Lex invest in soundproofing the rooms. I'd read this same criticism in other reviews of the hotel and thought 'it can't be that bad' but it is.

Refinery Hotel - New York

New York City, United States of America

From

$198
Overall score:
8.9
Hetty's score:
8.8

Very friendly personel, very helpful.

Roof teracce no children admitted. It would be Nice if it was open for onder children (like 12+) for exempel between 5 and 7 pm

The Pearl Hotel

New York City, United States of America

From

$369
Overall score:
8.9
ramona's score:
8.8

This hotel is quite beautiful. The rooms are well decorated , clean and comfortable and relatively spacious given the hotel is in NY city. The modern architecture is something we always go for and this hotel has that. I would say that above 7th floor there is no noise concern either.

One of the attendants at the reception did not even make eye contact with us when we got there. ( Theresa). More over she was quite dismissive of our requests. The manager was not helpful and the same dismissive attitude was observed. He did change his attitude however when we asked to talk to his superior in management etc. The rest of the staff was gracious however. For a 4-5 star hotel this is not acceptable. I believe the management ought to better screen their employees. We have travelled a lot and certainly this interfered with our perception of NYC accomodations.

Library Hotel

New York City, United States of America

From

$299
Overall score:
9.2
Lebogang's score:
9.2

The staff are excellent and friendly.

The rooms are very small.

Days Hotel Broadway at 94th Street

New York City, United States of America

From

$111
Overall score:
6.8
Pengjing's score:
8.3

Because of some incidents, I have to leave a 4-star hotel and change into this hotel. I thought this 3-star must be much smaller and poorer equipped than the 4-star one. However, as soon as I got to my room I find this cheaper hotel is not worse than the 4-star one but even better in some areas. So happy that I've changed hotel ! More details: 1.LOCATION Very close to the metro station, and as a result of being able get access to 1/2/3 line at the same time, travelers can save more time on transportation. Although some people told me it's not so safe to live near the 110th west street, I don't think it would be dangerous for people to come back to hotel from downtown at 2:00am by metro since there is not much distance between the hotel and metro station. There is also a 24-hour grocery and a 24-hour cafe right next to the hotel. Absolutely fit for night-cat travelers ! 2.SNACK No matter whether I have finished the cereal bar or not, new cereal bars will be placed on my desk... Very appreciate that since I am a people who love to eat snack when I'm boring but always too lazy to go back to the store after finding that I have forgotten to buy some food. 3.SERVICE Although not so satisfied with the lady who help me check in that day (just not kind, you know...), other people work in the hotel were nice. Especially when the day I left, I remembered a wrong time of my flight and people in the hotel help me call a shuttle immediately. Very efficient, and calm me down. : ) 4.DECORATION IN ROOM Love the sheet and the shelves in the room, definitely more beautiful that the 4-star hotel I stayed in New York the day before. Though this hotel's room has less furniture, it was not a big problem. 5.TOWEL Bath towel are even cleaner than the 4-star one !! AWESOME!!!!!!!!! (Hardly hold any unsatisfied opinions after comparing to the 4-star hotel I used to stayed..)

Only some neglectable flaw: 1.OLD BATHTUB I think the bathtub is just too old to look shiny and clean... (Didn't affect the quality of my bath anyway...) 2. Room Cleaner I put my sleepwear on my bed on morning, and found that my clothes were lying on my suitcase when I came back that day. Well... "How can you put my clothes on so dirty case?" My opinion is: Not matter whether I will go on wearing them or not, isn't it a kind of respect to put back my clothes to their original place(bed) ?! Hope it is just an occasional incident.

The French Quarters

New York City, United States of America

From

$187
Overall score:
9.3
Terence's score:
9.6

Staff very friendly and extremely helpful, nothing was to much trouble, they were able to give directions and information on all attractions in New York.

Nothing

The Mercer

New York City, United States of America

From

$495
Overall score:
8.9
Eleanor's score:
9.2

Paid 850 per night for room on 2nd floor with no view

Trump SoHo

New York City, United States of America

From

$425
Overall score:
9
patricia's score:
9.2

Ultra comfy bed!!

No door at the bathroom at all, just a frosted glass divides the toilet from the rest of the ambience. A little privacy, even when you're travelling with your significant other is needed, unless you like to do your "business" with witnesses.

Hotel Beacon

New York City, United States of America

From

$239
Overall score:
9
cheryl's score:
6.7

The location, the gym and the laundry facilities

The fact we booked well in Advance and on recommendation and requested a high room as they had views. Only to be relegated a lower room overlooking a concrete slab. And the staff are not very helpful or attentive.

Andaz Wall Street - A Hyatt Hotel

New York City, United States of America

From

$175
Overall score:
9
Stuart's score:
4.6

Location

Style of hotel not family friendly, rooms cramped and lack of places to hang clothes. bar staff up themselves and one in particular down right rude.

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