Verified reviews from real guests

How does it work?

It starts with a booking

The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.

Followed by a trip

When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.

And finally, a review

After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.

Real guests, real reviews

Residence Inn by Marriott New York Manhattan/Central Park

New York City, United States of America

From

$259
Overall score:
8.8
Rafael's score:
7.9

The room view and the rich break fast!

Trump SoHo

New York City, United States of America

From

$425
Overall score:
9
Andrey's score:
5.8

Location Staff Room service and housekeeping

Expensive and low speed extra charge internet access. There is no iron in a room. There is no partition between bathroom area and bedroom. Noisy elevator, bad insulation, noisy AC. Expensive and very poor breakfast.

St. Regis New York

New York City, United States of America

From

$895
Overall score:
9
Chirine's score:
8.3

Location ,and concierge staff was great.

I was told at check out that my Starwood points would be 200 as opposed to the 6000 or more I would have gotten had I not booked through a third party. Was very disappointed as one of the reasons I chose this hotel was for the rewards points.

Trump International New York

New York City, United States of America

From

$595
Overall score:
8.9
Christopher's score:
8.8

We had an executive city view room and the large windows in the living room were a nice experience.

Bathroom in the lobby for guests waiting to check in. There is one in the restaurant lobby, but it is generally behind a locked door which feels inhospitable. The elevator attendants need to be reminded that it is an imposition on a guest to figure out how to use the key to use the elevator rather than an imposition on them to explain. Or room was not ready when we arrived at 4:15 in the afternoon.

The Tuscany - A St. Giles Boutique Hotel

New York City, United States of America

From

$199
Overall score:
8.8
Donna's score:
10

Very spacious and beautifully furnished room with lovely comfy bed. Lovely boutique atmosphere and good location for attractions and subways

Air conditioner a bit noisy.

Archer Hotel New York

New York City, United States of America

From

$289
Overall score:
8.8
Sarina's score:
10

Warm welcome (staff + amenities at hotel), very thoughtful interior (comfy + neat). Compared to many (more expensive hotels) my smartest and my best hotel choice so far.

30min Wartezeit beim Check-In, wacklige Leselampe (Kinderkrankheiten, wenn man bedenkt, dass sie erst vor 5 Wochen aufgemacht haben ;0)

Comfort Inn Central Park West

New York City, United States of America

From

$229
Overall score:
6.8
Liudmila's score:
5.8

Good location

Overcrowded breakfast room, dirty bed linen and towels

The Bowery House

New York City, United States of America

From

$99
Overall score:
6.5
Jan's score:
3.3

- Wat is sold a s a room is actually a squared off cell that has no roof in a big hall. It is really a cramped dormitory. - The cell is so small that you cannot lay straight - The building shows a notice on the front door that it is not fire safe, something that is not a supprise given the wooden maze of cell.

The Chatwal Hotel, A Luxury Collection Hotel

New York City, United States of America

From

$506
Overall score:
8.9
Oxana's score:
6.7

Really noisy

The Quin

New York City, United States of America

From

$329
Overall score:
8.9
Hani's score:
4.6

Location is good and room Tech

- Staff were not professional with me , I have check in Friday night and I have asked for a late check out and the told me I can leave at 2 Pm and they might extend to three however next day they asked me to leave at 1 pm and I had to cancel my plans next day . _ the hotel is too noisy from the outside maybe you need to have better isolation

The Greenwich Hotel

New York City, United States of America

From

$575
Overall score:
9.4
Aravinda's score:
8.8

- The design of the room was beautiful and comfortable - Complimentary snacks and mini bar - Staff were extremely friendly and helpful, the service was immaculate - Nice area with lots of cafes and restaurants - Room was spacious

- No Coffee and Tea facilities provided in the room. - Value for money is questionable, however i am glad that i spent this money for a special occasion.

The Plaza

New York City, United States of America

From

$725
Overall score:
8.8
Olga's score:
7.9

location of this hotel is the best

1. did not like that many tourists step in the hotel all the day long to take photos of the building from inside and also see the hotel's decorations/etc. Being a hotel guest you feel that all this tourists come to see what you (as the guest) is doing there and they definitely interfere in your family private life. You aslo cannot guqrantee they are not taking pictures of you and your family as you have your breakfast or a cup of tea/wine in the lobby bar. 2. the staff of the hotel requires high attention from the humanr resources department. All the stuff (except for the stuff at reception desck) are expecting you to pay them for every single step they do. Travelling with newborn in the baby carriage the stuff at the entrance doors would not even be willing to help me get upstairs to the hotel doors if i would not pay them minimum 5 dollars for their service. I gave them 3 dollars on my first day of stay at the Plaza and i even got negative feedback and critisism from the door man (he started to laugh in my face and said "wow! do you think this is fair pay for my service to you?". i stopped paying them after that comment and all the next 6 days of my stay at the hotel i experienced discomfort of getting to the hotel with the baby carriage. 3. this hotel is not equiped for people with disabilities (!) Such a shame, i think, for such a hotel. A person in a wheelchair will not be even able to get in the hotel without the help of the "door men" (the "door men" will need to take the wheelchair in hands and mannually lift it to the hotel doors

Andaz 5th Avenue

New York City, United States of America

From

$302
Overall score:
9.1
Catarina's score:
9.6

Incredibly well located. Staff very friendly and eager to help in all aspects. Room was fantastic - cozy, clean, wide and with a veeery nice bed and bathroom! Free wine is served for the guests in the afternoon. Our breakfast was very tasty and well prepared. There is a very nice bar on the lower level.

High price.

Distrikt Hotel New York City

New York City, United States of America

From

$259
Overall score:
8.9
Debra's score:
9.6

Central location Clean and freindly Beautiful rooms Lovely choice of food Free wifi

Street located on was a little rough.

Hotel Plaza Athenee

New York City, United States of America

From

$745
Overall score:
8.8
Emilie's score:
8.3

Staff

Not Like paris one

NH Jolly Hotel Madison Towers

New York City, United States of America

From

$179
Overall score:
6.7
Alexandra's score:
9.6

I like the room, close to the most favorite places like 5 av, wall str, broadway, Empirestate building

Mandarin Oriental New York

New York City, United States of America

From

$695
Overall score:
8.8
Anonymous's score:
7.9

+ Check in was fast and comfortable + Rooms are spacious + The View from the room + Bathroom

- Prices are a bit high - You need to take an elevator to the lobby and then another elevator to your room - Valet takes a very long time to get your car

Best Western Plus President Hotel at Times Square

New York City, United States of America

From

$169
Overall score:
6.8
Sarah's score:
8.3

I thought this hotel was going to be awful with all the bad reviews I saw! But this hotel is great value for money. It has the best location, friendly staff, nice room with great air conditioning. Would recommend to anyone!

The Pearl Hotel

New York City, United States of America

From

$280
Overall score:
8.9
Abid's score:
8.3

Wonderful hotel / good location / suitable for a short vacation 3-4 days its proper location to reach many of the activities and shopping centers

Is exaggerated price / value of the positions for a hotel very high

Hotel Pennsylvania

New York City, United States of America

From

$170
Overall score:
6.2
Eddie's score:
3.8

Nothing

Everything

The Sherry Netherland

New York City, United States of America

From

$649
Overall score:
9.2
Anonymous's score:
10

size and cleanliness of accommodation and helpfulness of staff

outside noise from generator

Days Hotel Broadway at 94th Street

New York City, United States of America

From

$152
Overall score:
6.7
Pengjing's score:
8.3

Because of some incidents, I have to leave a 4-star hotel and change into this hotel. I thought this 3-star must be much smaller and poorer equipped than the 4-star one. However, as soon as I got to my room I find this cheaper hotel is not worse than the 4-star one but even better in some areas. So happy that I've changed hotel ! More details: 1.LOCATION Very close to the metro station, and as a result of being able get access to 1/2/3 line at the same time, travelers can save more time on transportation. Although some people told me it's not so safe to live near the 110th west street, I don't think it would be dangerous for people to come back to hotel from downtown at 2:00am by metro since there is not much distance between the hotel and metro station. There is also a 24-hour grocery and a 24-hour cafe right next to the hotel. Absolutely fit for night-cat travelers ! 2.SNACK No matter whether I have finished the cereal bar or not, new cereal bars will be placed on my desk... Very appreciate that since I am a people who love to eat snack when I'm boring but always too lazy to go back to the store after finding that I have forgotten to buy some food. 3.SERVICE Although not so satisfied with the lady who help me check in that day (just not kind, you know...), other people work in the hotel were nice. Especially when the day I left, I remembered a wrong time of my flight and people in the hotel help me call a shuttle immediately. Very efficient, and calm me down. : ) 4.DECORATION IN ROOM Love the sheet and the shelves in the room, definitely more beautiful that the 4-star hotel I stayed in New York the day before. Though this hotel's room has less furniture, it was not a big problem. 5.TOWEL Bath towel are even cleaner than the 4-star one !! AWESOME!!!!!!!!! (Hardly hold any unsatisfied opinions after comparing to the 4-star hotel I used to stayed..)

Only some neglectable flaw: 1.OLD BATHTUB I think the bathtub is just too old to look shiny and clean... (Didn't affect the quality of my bath anyway...) 2. Room Cleaner I put my sleepwear on my bed on morning, and found that my clothes were lying on my suitcase when I came back that day. Well... "How can you put my clothes on so dirty case?" My opinion is: Not matter whether I will go on wearing them or not, isn't it a kind of respect to put back my clothes to their original place(bed) ?! Hope it is just an occasional incident.

Refinery Hotel - New York

New York City, United States of America

From

$298
Overall score:
8.9
Hetty's score:
8.8

Very friendly personel, very helpful.

Roof teracce no children admitted. It would be Nice if it was open for onder children (like 12+) for exempel between 5 and 7 pm

See more reviews