Verified reviews from real guests

How does it work?

It starts with a booking

The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.

Followed by a trip

When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.

And finally, a review

After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.

Real Guests, Real Reviews

Mövenpick Hotel Ibn Battuta Gate

Dubai, United Arab Emirates

From

$171
Overall score:
8.7
Avraam's score:
9.2

Clean room, all facilities available

Bed pillow not very comfortable. No water in room for 1 night between 00:00 - 7:00 am

Conrad Dubai

Dubai, United Arab Emirates

From

$270
Overall score:
9.1
Si's score:
6.7

Food is only ok,services is not up to 5star standard,they should pay more attention of customer needs,asking for one thing,taking long time for responds!

Jumeirah Emirates Towers

Dubai, United Arab Emirates

From

$272
Overall score:
9.1
Ayoub's score:
5.4

STAFF WAS VERY VERY BAD I WAS REALLY SHOCKED BECAUSE I LIKE JUMEIRAH HOTEL CHAIN BUT THIS HOTEL STAFF WAS REALLY VERY BAD

The Westin Dubai Mina Seyahi Beach Resort & Marina

Dubai, United Arab Emirates

From

$370
Overall score:
8.9
Michael's score:
8.3

Customer service was great. The bed was very comfortable. Loved the Pool Bar and Winding Pool,

Was not able to credit money off a debit card which made me have to see the front desk every 2-3 days.

Sofitel Dubai The Palm Resort & Spa

Dubai, United Arab Emirates

From

$534
Overall score:
8.8
Mansoor's score:
3.3

Nice hotel, looked new

Location not good as have to pass through all the traffic congestion stopped in front of Atlantis. Initial Greeting Staff seemed to be biased against booking.com or may be thier policy. Any amenities/options, staff response “sorry not possible, you booked through booking.com” made us feel if we made a big mistake by using booking.com Too many cost add-ons. Staff not supportive, had to call supervisor. Still attitude, so had to cancel my reservation and move to another hotel in the area. It was late at night so we ran risk of not finding alternate hotel. Still decided it was better to cancel and move.

Al Maha A Luxury Collection Desert Resort And Spa

Murquab, United Arab Emirates

From

$1,497
Overall score:
9.3
Nardos's score:
9.6

The whole thing . From the staff to the fabulous chef .a great place . One a kind

The amount of money we paid which is about 13,000 for two night with full board is a bit lifted up though no complaint the wonderful people and the meal was wonderful .

Pullman Dubai City Center Residence

Dubai, United Arab Emirates

From

$163
Overall score:
8.8
Piyanuch's score:
9.2

We stayed in the 2-bedroom apartments which were really good for family with kids like us. The hotel is adjacent to Deira City Center mall that makes it very convenient for finding something to eat and shopping. And it is only 10 minutes from Dubai Airport. All staffs are impressively helpful and friendly especially Concierge, a man who dresses in Black (I don't remember his name). He took very good care of us and always there to help without being asked.

There were some dust on the blankets. In one of our bathrooms' shower, the water run too slow but the other bathroom was fine.

The Oberoi Dubai

Dubai, United Arab Emirates

From

$245
Overall score:
8.9
Carol's score:
9.2

For those who want to get away from the razzle and dazzle and enjoy discreet luxury, the Oberoi is for you! Serene, elegant, quality service, attentive staff, personalised guidance through their facilities and services make this an unforgettable place to stay. It's not just a hotel; it's like staying as a guest in a palace. And you can take a bath with a glass of win and look over the Dubai skyline too.

The Oberoi - with foresight perhaps - is located in Business Bay which is still under development so that unless you request, you may be lodged overlooking another Dubai building site. And if you use public taxis, make sure you take the hotel phone number or identify very local landmarks as not all public taxi drivers yet know it, though it is within easy reach of the Burj Khalifa.

Jumeirah Zabeel Saray

Dubai, United Arab Emirates

From

$408
Overall score:
8.9
Liz's score:
9.6

The hotel had provided just about everything they could think of for their guests comfort and convenience. Nothing was to much trouble, the staff were overwhelmingly helpful. A wonderful place to stay.

Drinks were expensive.

Sofitel Dubai Downtown

Dubai, United Arab Emirates

From

$294
Overall score:
8.9
BADER's score:
2.9

The room view on burj Khalifa.

Well its not easy to find taxis in that area, so I booked one a few hours ahead and went down on time to find the doorman giving it to someone else.. I asked if that was my taxi and he said yes! So I had to talk to the guy myself to step out of it because it was reserved for me. The next day I had the exact same thing but this time the taxi had already left with another customer from the hotel though I was on time.. That cost me a very important meeting, when I spoke to the manager the doorman who gave it to the customer blamed me for being late but I wasn't (he knew that it was reserved for me because he was the one who called me on my room to come down when it arrived)!! I was very upset. On the same day I left my room at 4pm leaving the "clean up my room" sign on, I came back late at night seeing everything the way it was, I called the housekeeping manager and after investigating the matter he blamed me for not putting the sign on when they passed by my room at 5:30pm!! Its a shame they had to lie to my face and blame me for their mistakes just to clear their names out. And by the way I didn't even get an apology for any of that even though I informed the managers about these incidents. I was paying for a service that I wasn't getting.. Im never going back there again.

Mina A Salam, Madinat Jumeirah

Dubai, United Arab Emirates

From

$539
Overall score:
8.8
Ann's score:
2.5

The hotel is beautiful, with great scenery.

I rented a room with a "development view" and when the confirmation came back it said there might be some noise that would interfere with the comfort of my stay. We were woken at 630 am on a Saturday by the loudest construction you've ever heard. Staff were completed unsympathetic, saying we'd already got a discount. They should NOT be renting out those rooms, directly facing the construction and you should not be helping them. It was so disappointing and still really, really expensive!

Park Hyatt Dubai

Dubai, United Arab Emirates

From

$326
Overall score:
9
Faisal's score:
10

Every thing found nice

Nothing

Grand Midwest Reve Hotel Apartments

Dubai, United Arab Emirates

From

$82
Overall score:
6.9
Robert's score:
7.9

Lovely room with excellent facilities. Helpful staf

Water boiler off in room on arrival so cold shower. Overheating hair dryer.

Sheraton Dubai Creek Hotel & Towers

Dubai, United Arab Emirates

From

$131
Overall score:
8.8
Dmytro's score:
9.6

Everything was 5-star perfect. The hotel got full renovation less then 1 year ago.

The location for me was not the best.

Jonrad Hotel

Dubai, United Arab Emirates

From

$81
Overall score:
6.9
Sair's score:
5.8

Location of this Hotel is excellent for shopping as Al Ghurair Shopping Mall is just across the road on opposite side and Reef Mall and Nisar Gallarie is also at 5 min walk. Lots of eating out let's nearby and Metro (Union Station) is also few meters away. The staff at reception and restaurant is good, humble and cooperative.

Lots of things bad about this Hotel. Worst is its bathroom size and room. It is a bit small. The smell in rooms and everywhere in hotel is although some kind of spray but that is not fragrant at all. Bad choice. Breakfast is also not good, although it is still presentable. It could have been bett. Wifi is Horrible with capital H. Don't ask for it as you lil pay for wifi and still not have wifi for dong skype, FaceTime etc. yes you may quickly check emails, if you can see your inbox in 3-4 min as after that time it will get disconnected. Not a good value for this much money. I won't come back here.

Dar Al Masyaf, Madinat Jumeirah

Dubai, United Arab Emirates

From

$572
Overall score:
9.2
Lukasz's score:
9.6

Absolutely outstanding and luxurious atmosphere, very helpful and creative stuff, fantastic architecture. We loved the romantic boat trips on the water canals among the lovely lit buildings. Wide and well-equipped beach, warm and clear sea. Special thanks to Ms Viktoria for the gulf villa, which compensated us for temporarily closed Wild Wadi Waterpark.

Nothing major but the facilities of the SPA were a bit poor (very small Finnish sauna, the steam room insufficiently hot) comparing with the whole resort. We also lacked the information about the closed Wild Wadi Waterpark during the booking process on booking.com (we got this info only after receiving the booking confirmation from the hotel..)

Golden Sands Hotel Apartments

Dubai, United Arab Emirates

From

$74
Overall score:
6.9
Naheed's score:
4.6

Free wifi , it is in good location big spinneys opposite , all good restaurants . Easy taxis available.

When we checked in first day bathroom wasn't at all clean , it still had hair from previous people we complained but still they didn't send anyone to clean. Next day even having sign on makeup room and telling them few times they cleaned room at 5pm . Outside your room you could smell in corridors peoples cooking. We booked out early and went to different hotel.

The Address, Dubai Mall Hotel

Dubai, United Arab Emirates

From

$354
Overall score:
8.8
Mansour's score:
9.6

Location Every things For the Management and the professional staff thank you for the beautiful surprise

Nothings

Khalidia Hotel Apartments

Dubai, United Arab Emirates

From

$143
Overall score:
6.9
Andrew's score:
7.9

I stayed at the Khalidia hotel with a colleague for a conference. The staff were very helpful and friendly, particularly Shiraz who looked after us as though we were royalty throughout our stay. We were upgraded from a 2 bedroom to 3 bedroom apartment, which was vast, with separate kitchen, dining area, lounge area and even a work area too. The location is good, and it is only a short walk (if it's not too hot!!) from Union metro station. We only ate breakfasts at the hotel, and this was fairly typical of breakfasts in similar hotels in Dubai - a mix of hot and cold buffet with omelettes made fresh to order. No complaints there either. We were leaving at midnight, so the staff held our suitcases and provided somewhere for us to change before the journey back to the airport free of charge.

Being on one of the major thoroughfares in Dubai has its advantages, but road noise permeating the bedroom is not one of them! It is no worse than other hotels I've stayed at in similar locations and there's probably little that can be done about it. Be warned, however, that the road seems to be busy 24/7! Also, a minor niggle but the wireless internet in the room was for one device only, so if you want to log several devices on you would have to pay for each one.

Grosvenor House, Dubai

Dubai, United Arab Emirates

From

$313
Overall score:
9.1
Tamer's score:
8.8

I liked the different variety of the night outlets available at the hotel.

I didn't like that a guest was coming to visit me in my room and was not allowed up !

Jumeirah Beach Hotel

Dubai, United Arab Emirates

From

$436
Overall score:
8.9
Robert's score:
9.2

Stayed there a few times and always had a great time, pool and beach facilities are very good,BUT beware this is a very expensive hotel and your end bill can be huge.Add 20% on to the Booking.com price for starters for local taxes.They also take 1000 dirham a day for 'expenses ' so have plenty of credit on your card if you are staying for a week or 2 with a family, there are much better value hotels in dubai for families. Booking.com should state the full cost,(+ 20% taxes ) don't try and make the cost look cheaper that what it actually is, be upfront with people from the start please.

Resturants are very expensive, in fact over the top for what you get. Beers at the pool are approx 10 euro, normally costs about 3-4 euro. Breakfast is 110 euro for 3 people, again a rip off. Normal evening meal for 3 at the Dow and Anchor approx 180 euro. Again beware of the end bill at this hotel, it will be an expensive one.

Grand Hyatt Dubai

Dubai, United Arab Emirates

From

$255
Overall score:
8.8
Fredrik's score:
3.3

Just an average experience nothing more.

Rude staff and very inflexible not listening to customers. No ambience or charm, more a business hotel with WC and shower. For vacation or romantic scenery chose other hotel. Location is also very poor far away from the marina, the malls and the palm.

Hallmark Hotel

Dubai, United Arab Emirates

From

$68
Overall score:
6.9
Alexandra's score:
8.3

i liked that they cleaned our room every single day. it is close to the metro station, both al rigga (green line) and union (red line). It is close to a mall tand lots of fast food restaurants.

it is not a 4 stars hotel. maby 3 stars to be honest.

Metropolitan Deira Hotel

Dubai, United Arab Emirates

From

$86
Overall score:
6.9
Fatemeh's score:
5.8

The hotel is working with some private taxi drivers who usually charge much more than city taxis. As I am a frequent traveller to Dubai, I knew this and avoid using these taxis. But there was no assistance or explanation from hotel staff to other visitors in this regard. I didn't like this. Besides, there were always some noise either from other guests or cleaners in the floor I was staying that was not good.

See more reviews