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When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.

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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.

Real guests, real reviews

Jazz on the Park Hostel

New York City, United States of America

From

$60
Overall score:
6.4
Iain's score:
7.5

Staff were very friendly, helpful and knowledgeable. Cleaners were not intrusive. There were activities organised each night to encourage socialising. Shower was good. Our room was secure. Vending machine was cheap. Breakfast staff were very helpful. Hostel is easy to get to, in a great position in a safe area, and probably the cheapest place you are going to find in New York.

Cleaners were not very forthcoming with clean towels. The heating is out of control hot. There is no water in the vending machine. I paid for wifi in my room however it didn't work 50% of the time. The toilets were disgusting, but this was not the fault of the hostel staff who cleaned them. The other guests were ridiculous, I only include that fact because it is what you can expect from a hostel. The door to the bathroom was right outside our room and made a massive bang every time it was used, needs fixed. The taps in the bathroom don't stay on at all unless you are pressing them, not very practical. The beds make a massive amount of noise every time you move. The light in our room was so dim, it wasn't easy to get organised. All that being said, these were only minor annoyances that I didn't really mind but people should be aware of them.

Hotel Plaza Athenee

New York City, United States of America

From

$495
Overall score:
8.8
Emilie's score:
8.3

Staff

Not Like paris one

The Carlyle, A Rosewood Hotel

New York City, United States of America

From

$390
Overall score:
8.8
William's score:
7.1

The general and unspoiled traditional ambience. The bathroom was intelligently and luxuriously designed.

The Mercer

New York City, United States of America

From

$495
Overall score:
8.9
Eleanor's score:
9.2

Paid 850 per night for room on 2nd floor with no view

St. Regis New York

New York City, United States of America

From

$595
Overall score:
8.8
Chirine's score:
8.3

Location ,and concierge staff was great.

I was told at check out that my Starwood points would be 200 as opposed to the 6000 or more I would have gotten had I not booked through a third party. Was very disappointed as one of the reasons I chose this hotel was for the rewards points.

Andaz Wall Street - A Hyatt Hotel

New York City, United States of America

From

$205
Overall score:
9
Stuart's score:
4.6

Location

Style of hotel not family friendly, rooms cramped and lack of places to hang clothes. bar staff up themselves and one in particular down right rude.

The Towers at the New York Palace

New York City, United States of America

From

$545
Overall score:
8.9
Samantha's score:
10

We were upgraded to the Tower Suites, it was amazing! We felt like royalty!!

The Surrey

New York City, United States of America

From

$383
Overall score:
8.7
Hendrika's score:
10

The location and luxury feel of the hotel

No free wifi and no coffee maker in the room.

Langham Place, Fifth Avenue

New York City, United States of America

From

$595
Overall score:
9
lawrence's score:
9.6

Love my room and staff

I am a regular there when I arrived at 2.30 I was told my room would be ready in a hour !! I waited 4 hours till 630 pm. Was not very happy , I was racing some of my horses the next day at meadowlands and visit gal pal for shows and dinners. My first day was ruined ! Had to cancel all afternoon plans, as I was exhausted by time I got in showered it wAs 8 pm. Also had car ordered for departure. It never was although they got one for me fast.

Archer Hotel New York

New York City, United States of America

From

$359
Overall score:
8.7
Sarina's score:
10

Warm welcome (staff + amenities at hotel), very thoughtful interior (comfy + neat). Compared to many (more expensive hotels) my smartest and my best hotel choice so far.

30min Wartezeit beim Check-In, wacklige Leselampe (Kinderkrankheiten, wenn man bedenkt, dass sie erst vor 5 Wochen aufgemacht haben ;0)

Trump International New York

New York City, United States of America

From

$595
Overall score:
9
cherif's score:
6.7

Nothing

The hotel was far below my expectation and can't be evaluated as a superb , the suite I book was very small and the hotel main entrance was very small and very old style and the picture online do not fit , you can see once you enter the hotel it can't be a deluxe 5 stars hotel and it is a very old property and the renovation can't deliver a deluxe product , I used booking several time and always rating was fine but this time it was over ranked .

Loews Regency Hotel

New York City, United States of America

From

$299
Overall score:
8.7
Ellen's score:
9.6

Decor, comfortable bar, nice sized rooms, very clean.

Chelsea Inn

New York City, United States of America

From

$116
Overall score:
6.7
Russell's score:
8.5

Like staying in a room in someone's house, warm, friendly and homely. An oasis of calm in a great location, a trusted place of sanctuary.

Sugar Hill Suites

New York City, United States of America

From

$200
Overall score:
6.9
Bolaji's score:
9.2

The suite is homely. Environment and facilities depicted home away from home. Breakfast was early and delicious. We would like more of african food for the kids.

the bed (furniture) in the rooms could be changed to a modern one.

Mandarin Oriental New York

New York City, United States of America

From

$595
Overall score:
8.8
Anonymous's score:
7.9

+ Check in was fast and comfortable + Rooms are spacious + The View from the room + Bathroom

- Prices are a bit high - You need to take an elevator to the lobby and then another elevator to your room - Valet takes a very long time to get your car

Best Western Plus President Hotel at Times Square

New York City, United States of America

From

$159
Overall score:
6.7
Sarah's score:
8.3

I thought this hotel was going to be awful with all the bad reviews I saw! But this hotel is great value for money. It has the best location, friendly staff, nice room with great air conditioning. Would recommend to anyone!

Best Western Convention Center

New York City, United States of America

From

$139
Overall score:
6.7
Jan's score:
5

Fairly close to the city center (38th st), though it's a bit too far west. Cheap for Manhattan. Clean. Had safe. Free wifi

VERY Loud. As other pointed, there's a auto repair shop just opposite to it, but what we didn't know is that it's open 24h/day. Be prepared for some heavy noises at 3am, or get some earplugs. Staff was OK, but lacked engagement, or smth. Breakfast was poor, but what would you expect.

Royal Park Hotel & Hostel

New York City, United States of America

From

$109
Overall score:
6.5
Elohim's score:
2.5

Nothing

This hotel is 10 times worse than it looks in the pictures. Stay away from it! For about the same money you can find a much better place to stay. If you still have to choose this hotel, don't go for the non-refundable option, because for sure, when you see it you will want to cancel right away, as we did. The place smells bad, the staff is totally unprofessional, the building is old and grim, the bedrooms are small, barely enough space for a bed, the bathrooms are shared and very scarce. Luckily we immediately found another hotel, a much nicer one. For the same price we got a clean, modern and comfortable room in mid-town. Consider yourself warned!

The High Line Hotel

New York City, United States of America

From

$229
Overall score:
8.6
Anja's score:
8.8

Decor was stylish, great location (just off the highline) and staff were friendly and incredibly helpful

Small quibble but my room was near the lift, and this made a loud "ping" every time it was called to the floor, which was a bit disturbing at night.

The Greenwich Hotel

New York City, United States of America

From

$550
Overall score:
9.4
Christina's score:
9.2

Everything... Amazing rooms, staff - and a wonderfull drawing room, like a second living room for the guests. It's a kind of "homey luxury" we never experienced anywhere else. The service was great, and TriBeCa is a charming neighbourhood with lots of good restaurants. We can't wait to get back to The Greenwich!

The Broome

New York City, United States of America

From

$287
Overall score:
9
Peter's score:
8.8

Location and service were excellent. We stayed for a week and had a great time. Breakfast was perfect and minimal with focus on taste. A really homely place to stay.

Trump SoHo

New York City, United States of America

From

$425
Overall score:
9
patricia's score:
9.2

Ultra comfy bed!!

No door at the bathroom at all, just a frosted glass divides the toilet from the rest of the ambience. A little privacy, even when you're travelling with your significant other is needed, unless you like to do your "business" with witnesses.

Lowell Hotel

New York City, United States of America

From

$595
Overall score:
8.9
Michael's score:
9.6

Liked it all.

The Plaza

New York City, United States of America

From

$460
Overall score:
8.8
Olga's score:
7.9

location of this hotel is the best

1. did not like that many tourists step in the hotel all the day long to take photos of the building from inside and also see the hotel's decorations/etc. Being a hotel guest you feel that all this tourists come to see what you (as the guest) is doing there and they definitely interfere in your family private life. You aslo cannot guqrantee they are not taking pictures of you and your family as you have your breakfast or a cup of tea/wine in the lobby bar. 2. the staff of the hotel requires high attention from the humanr resources department. All the stuff (except for the stuff at reception desck) are expecting you to pay them for every single step they do. Travelling with newborn in the baby carriage the stuff at the entrance doors would not even be willing to help me get upstairs to the hotel doors if i would not pay them minimum 5 dollars for their service. I gave them 3 dollars on my first day of stay at the Plaza and i even got negative feedback and critisism from the door man (he started to laugh in my face and said "wow! do you think this is fair pay for my service to you?". i stopped paying them after that comment and all the next 6 days of my stay at the hotel i experienced discomfort of getting to the hotel with the baby carriage. 3. this hotel is not equiped for people with disabilities (!) Such a shame, i think, for such a hotel. A person in a wheelchair will not be even able to get in the hotel without the help of the "door men" (the "door men" will need to take the wheelchair in hands and mannually lift it to the hotel doors

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