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Mohammed Bin Rashid Boulevard, Downtown Dubai, Downtown Dubai, Dubai, United Arab Emirates
March 5, 2015
March 5, 2015
눉Didn't like feeling uncomfortable and awkward.
눇Upon arriving at the hotel there was an ambulance and police car at the front entrance. Everybody seemed in shock, never mind myself. As I opened my own door to the car, and helped get my own luggage, someone eventually noticed my arrival and decided to help me, note that there were around 5 members of staff waiting in a long line outside. Now a little nervous to walk into the hotel, I had to walk past a line of around 6 members of staff who greeted me all at the same time - there was no flow or responsibility and felt extremely awkward. I was then seated at reception where someone started my check-in process through an iPad. This is the first time this has happened, and I know why. It was so difficult to use, and was not very responsive. I then turned to find a cleaner spot-spraying the carpet the leads from the front door of the hotel, and scrubbing it with a cloth. At this moment I felt that I was in a crime scene - you can understand why. Police… Ambulance… Cleaner. The room was average, there was no mini bar, and the bed was ok. I stay in hotels and review them for publications, so I have high expectations when it comes to hotels - especially in Dubai. The room did have a great view though. Overall my experience was ok, but it was not worth the money paid. The location was brilliant and members the team is very kind and courteous, however their methods could sometimes be questioned. One example is when I checked out the hotel. Upon checkout I was kindly offered a small gift, however I asked to collect it later on. When I arrived home I found that the gift had been put in my bag, along with my hotel receipt. I also found that my other bag had been opened and the questionnaire from the hotel room and the chocolate from the bed had been placed inside. This really upset me. It felt like my privacy had been invaded to know that someone had gone through my two bags without me being present and without my permission.
March 3, 2015
눉Our room 233 was very noisy until 5 o'clock in the morning due to noise from the bar ( music and yelling) next door we therefore changed room and the staff especially JR were very helpful in this respect.
눇Friendly helpful staff
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