The Palm Jumeirah, Crescent Road (East), Palm Jumeirah, 71607 Dubai, United Arab Emirates
#168 of 684 hotels in Dubai
Guests' ChoiceBased on 1427 hotel reviews
8.6Cleanliness
8.9
Comfort
9.0
Location
8.8
Facilities
8.9
Staff
9.0
Value for money
7.8
Free WiFi
8.9
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End of dialog contentReviewed: March 16, 2024
Tamara
HungaryI have been to the resort before and I was really looking forward to the tiny boats that serve coctails and fruits in the pool. Unfortunately they changed its structure, and now there are no fresh fruits decorating the boat, and the coctails are not made in the water with fresh ingredients, instead they are in cooler boxes. This was the only downgrade that I wanted to mention because i was really looking forward to this service! It looked so tempting before, and now it is just not as extra as before. I would recommend maybe adding fake fruits and flowers to the boats as decorations, so it has more of a holiday resort feel, and not just blue cooler boxes dumped into a boat.
We stayed at the rooms with direct pool access. I recommend that one to everyone! Super comfortable that you can relax at your own terrace just by the pool. The food was also really great! I recommend booking with breakfast included. The food at the beach restaurant was also the best we had in Dubai.
Stayed in March 2024
Reviewed: March 5, 2024
Abdullah
United States of AmericaThe property was clean, big, and in a good location. Initially we had issues with some miscommunication that occurred regarding switching from the lagoon to the water villa but the manager made everything right after we informed her of the issues that occurred. We arrived from California as a couple with 2 kids so we were exhausted and the manager accommodated us with an early check in which was invaluable because we couldn’t keep our eyes open after traveling 20+ hour with 2 kids! Much appreciated! The lagoon was perfect for families as you’re able to get in the water relatively easy and the water is not that deep. We came during the winter season so it wasn’t warm out a lot and it was very windy so we didn’t do the lagoon.
Stayed in March 2024
Reviewed: March 1, 2024
Rayan
Saudi ArabiaNoisy - we had in the GF. A family with kids and they were loud
Stayed in February 2024
Reviewed: March 1, 2024
Mikaela
United KingdomKid friendly Amazing staff Amazing spa services We cannot wait to be back! Don’t have a single complaint. They made our family feel very welcome and special. We had a lagoon access room which is ideal for a young family
Stayed in February 2024
Reviewed: February 29, 2024
Sabira
CanadaA bit outdated compared to other hotels in Dubai and it was a bit pricy
Our service and villa 75 were both very nice
Stayed in February 2024
Reviewed: February 29, 2024
Sabira
CanadaA bit pricey and the water villa we were in villa 75 was beautiful if it had a hammock that would have been amazing
Very nice clean and the staff was amazing
Stayed in February 2024
Reviewed: February 27, 2024
Tomasz
Polandthe smell of gasoline in a restaurant on the beach
Garden and internal lagoon
Stayed in February 2024
Reviewed: February 26, 2024
Daynnara
United States of AmericaThere was NOTHING to complain about AT ALL!.
The location was excellent. The wide spread of breakfast items and cleaness of the restaurant was awesome. The staff remembered my group, our choice of breakfast drinks, and favorite table to sit in at. Lucia, one of the breakfast workers, was exceptional. She greeted us every morning we were there. I hope she gets to her dream place (Australia). Lucia was very nice, sociable, and professional. The staff accommodated me with a microwave in my room.
Stayed in January 2024
Reviewed: February 26, 2024
Sharon
United KingdomIt’s a beautiful hotel with very friendly snd helpful staff.
Stayed in February 2024
Reviewed: February 26, 2024
Maha
United Arab EmiratesAs it was the season extra activities and food was pricey
Very friendly staff, specially Malcolm who was amazing with the boys in all activities Amazing facility Delicious food
Stayed in February 2024
Reviewed: February 24, 2024
Alla
RussiaNone
I loved this hotel greatly! It has a lot of greenery, beautiful and warm pools, the beach, several restaurants. We upgraded for the room with Lagoon access. In the morning my daughter (1,5 old) was swimming with me in the main pool, but in the afternoon we were swimming in the lagoon and taking a shower immediately after. The rooms are spacious and very clean. The coffee and variety of tea are great. Our bottle of water were refilled several times a day. We enjoyed the breakfast. Special thanks to the chef who cooked chicken soup for the baby daughter every morning. She is very picky with the food but she loved the soup greatly. We enjoyed the beach and the beach restaurant with kids menu. Also we went to the promenade outside the hotel along the palm. There is also a small shop in the hotel that sells grocery. We bought some fruit pure there and milk for the baby. Everything is perfect at this hotel and I am really happy that we chose it. Hope to come back
Stayed in February 2024
Reviewed: February 22, 2024
Yousof
Saudi ArabiaEverything
Stayed in February 2024
Reviewed: February 13, 2024
Wissam
United Arab EmiratesIt was an absolute delight of the senses. From the moment we stepped in, we were captivated by the opulent decor and luxurious ambiance. The staff deserves commendation for their impeccable service. Everyone was attentive, friendly, and beyond to ensure a momorable stay. Their genuine hospitality added an extra layer of warmth to the overall experience. A special thanks goes to our villa host, Hussein and Geoffrey. In conclusion, this beautiful hotel exceeded all our expectations
Stayed in February 2024
Reviewed: February 11, 2024
Sahar
CanadaThe cleaning on last day was awful. They didn’t even refill tissue
Loved the spa Generally the staff and cleaning was decent Location and rooms were beautiful
Stayed in January 2024
Reviewed: February 3, 2024
Shaymaa
IraqIt is very nice and clean and have everything in the room , pool , restaurant is good
Stayed in February 2024
Reviewed: January 26, 2024
Sachiko
JapanPool, food, stuff Everything is amazing!
Stayed in January 2024
Reviewed: January 23, 2024
Elman
AzerbaijanExcellent
Stayed in January 2024
Reviewed: January 23, 2024
Elman
AzerbaijanExcelent
Stayed in January 2024
Reviewed: January 22, 2024
Colin
United Kingdomall was good. room was a bit shaded from the sun
Great restaurants excellent facilities and staff
Stayed in January 2024
Reviewed: January 22, 2024
Seles
United Arab EmiratesWe loved the Lagoon.
Stayed in January 2024
Reviewed: January 20, 2024
Abdulkader
United Arab EmiratesThere is nothing to criticize honestly
Nothing to be commented, the resort itself speaks of its aesthetics and psychologically relaxing nature
Stayed in January 2024
Reviewed: January 19, 2024
Gilad
IsraelThis place is perfect True 5 stars
Stayed in January 2024
Reviewed: January 15, 2024
Natalie
United Arab EmiratesThe only disturbance was the sand truck that was cleaning or pressing the sand from 6am-7am and it engine sound was high that woke us up. If you go to such a place you expect to enjoy the morning tranquility. The hotel must find another way to do this or put a silencer on this truck.
The staff were very polite and helpful. The room service food quality was very good. The room amenities were generous and of good quality.
Stayed in January 2024
Reviewed: January 15, 2024
Thomas
Germanyloud party neighbours
the lagoon pool was excellent, we had a premium room with direct lagoon access, very much to recommend
Stayed in January 2024
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