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Al Rigga Road, Dubai, United Arab Emirates
1 October 2015
눉I had reserved the hotel for 1 person and after my first day, I asked to upgrade to a double room. The hotel charged me for another room instead of upgrading the same room though we were not given another room. I had requested for early check in and late check out. I was charged for another day instead of early check in and was refused for the late check out. My credit card had been deducted and I was not even informed that the hotel will charge me another day for the early check in.
30 September 2015
눉We did not feel welcomed at this hotel. The staff are very rude and do not have a good customer service specially at the reception desk. Customer satistaftion is obviously not their priority. They charged us extra for things we didnt use in room and accused us and had no sense of understanding. Their rudeness was to the point that one rude guy at reception yelled at us and at check out did not allow bellman to put our suitecases into taxi untill we paid the unfair fees! The rude receptionist said that if you dont pay I will charge your credit card for another night stay!!! I had spent over a thousand at this hotel and they argued over $50 at check out... They are not helpful in anything, they dont call taxi for you and just say its not available. Room service was so late, the girl at coffee shop would take room service orders and would deliver it herself!!! We had a horrible experience at this haunted hotel!! We will never go back there again and I waisted my money there.
눇Unfortunately we did not have a good experience at this hotel. It was a very very bad experience.
1 October 2015
눇Good hotel. Convenience.
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