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Al Jazah Road, Ras al Khaimah, United Arab Emirates
July 7, 2015
눉I found cockroaches in the room i tried to call housekeeping theres no answer, i went to front desk told them and showed them about it but theres No immediate action. I decide to go to the beach n when i came back i found my room is clean i called again front desk n asked them what action they did while i'm out, she said she's not aware about my issue, so i explain about what happen said she will call me back after more than an hour theres no respond we try to call them back ask them to forward to housekeeping they put us on hold n hang up the call (im feeling so bad) housekeeping team came with the pest control (oh finally) they ask permission to check the room ( what !!!! Just now u want to check !! U already clean up my room this is confusing me) they check entire room n found nothing about cockroach but they found the disguting stain on the bed-sheet well i just saw it also if they not pull the blanket ( wow the person make up my room they gave us disguting bed sheet for my bed) they came back gives us fruits n sweet for apology n change my linen. Upon departure we tell the lady about out stay n what happened she just comment "well why dont inform n ask us to change ur room" helloooow !!!!! I did informed u what happen n u want me to ask u change my room ?? Why dont u offer me to change my room instead to hang up my call !!! I feel so stupid we the way she said.
눇They have shuttle to the beach
July 7, 2015
눉Service was bad, rooms were not clean, pool is not maintained. I asked for a special dinner but the hotel was not able to provide. I will never visit this hotel again.
July 6, 2015
눉Booking was not matching the requirements witch I booked and pay for: •Space where the room not complying with booking size ( 40 M2) realty Size 4X 6 M, •It was not provided Car Parking. •The room location was not comfortable and un quite. •Hotel`s Manager / Duty Supervisor un helpful and positive during erased the complaint.
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