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Omar Bin Al Khatab Road, Dubai, United Arab Emirates
5 January 2016
3 January 2016
눉Staff initially were very unhelpful especially on the day I checked in the lady at reception kept me waiting for good 20minutes whilst taking a phone call although this call could have been taken by another member of staff as there were other staff standing at reception. The room was noisy because the windows were not double glazed. Overall very noisy guests and too loud in terms of traffic on the road and music that was played on the ground floor but I could hear it loud and clear from the fourth floor. The location of the hotel was appalling because the surrounding area was dirty and noisy. The balcony door did not open fully and couldn't be closed properly. Too much noise from the airport ie flights going over the hotel. The valet parking staff was extremely rude, argumentative and unprofessional. When I complained about the valet parking the duty was was fantastic and apologetic. Although the chap from valet parking was called over by the manager, he continued to argue with me and reluctant to apologise for his rude behaviour. The chap argued with me and spoke to me rudely in front of a staff and other guests at reception. It was very unprofessional and unacceptable. The duty manager was very sorry and offered a complimentary breakfast but for me damage had already been done. I do not intend to return to the hotel due to my experience and would not recommend this hotel to anyone.
눇Rooms were cleaned regularly regardless of what time of the day/evening. Hats off the housekeeping.
3 January 2016
눉Bar at Ground Floor with too many outsiders
눇Staff & Wi Fi Good
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