Oud Metha, Dubai Healthcare City, Near Sheikh Zayed Road & Wafi Mall, Bur Dubai, Dubai, United Arab Emirates
#134 of 713 hotels in Dubai
Guests' ChoiceBased on 3671 hotel reviews
8.7Cleanliness
9.2
Comfort
9.2
Location
8.6
Facilities
9.0
Staff
9.1
Value for money
8.4
Free WiFi
8.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 23, 2024
Lokesh
United KingdomI have nothing to add.
Breakfast felt special being escorted to our table every morning also the food selection was global.
Stayed in April 2024
Reviewed: April 23, 2024
Yevgen
UkraineThe water in tap is smells a bit like a rubber. The noise and vibration from ventilation system. Impossible to open windows
Great area near hotel, pool and park
Stayed in April 2024
Reviewed: April 22, 2024
Pamela
South AfricaNothing
The Hotel is exactly what its name is, it is Grand. The Hotel is beautiful, the staff were super friendly and extremely helpful. The housekeeping was on point and the concierge assisting with taxis outside were super sufficient and courteous. The check in and check out process was very quick. I highly recommend the Grand Hyatt Hotel.
Stayed in April 2024
Reviewed: April 22, 2024
Davood
IranThis review is hidden because it doesn't meet our guidelines.
Reviewed: April 21, 2024
Zverinsh
LatviaThere was a great kids club nearby but it could be more accessible (we had only 2 free hours available). Strange that there was no drinking water for the kids.
Rooms are beautiful, clean and comfortable. The service was great, very welcoming and positive. Buffet was great!
Stayed in March 2024
Reviewed: April 21, 2024
Arzuman
United Arab EmiratesMy favorite hotel. Very nice all
Stayed in March 2024
Reviewed: April 19, 2024
Md
United Arab EmiratesExcellent
Stayed in April 2024
Reviewed: April 19, 2024
Waleed
Saudi ArabiaNothing
The cleanliness of all places within the hotel. Also the way how staff are welcoming their guests.
Stayed in April 2024
Reviewed: April 19, 2024
Sumit
United KingdomVery good options plus the choice of 4 restaurants yo choose from is awesome
Stayed in April 2024
Reviewed: April 19, 2024
Mjmm120986
United Arab EmiratesKids loved the tempered pool and rolli polli play area thru megaplex. They had an amazing time. The staff were accomodating and always ready to asisst.
Stayed in April 2024
Reviewed: April 18, 2024
Rishanthini
United KingdomNone
Very comfortable rooms, Extremely friendly and helpful staff. We will definitely return back :)
Stayed in April 2024
Reviewed: April 17, 2024
Theepa
United KingdomNothing
The atmosphere was lovely. Excellent customer service. Located in an ideal location. Adi, Sridhar, Arun and Fayis was very helpful and made us very comfortable throughout our visit. Team delivered Bonvoyage & a special Birthday cake to our room for my little one birthday.
Stayed in April 2024
Reviewed: April 17, 2024
Moe
United Arab Emiratesthe kids pool area (water park) was under construction which was a little hard for our kids to be entertained and they should have mentioned that prior to booking
This is my third time in this hotel one of my favorite hotels in Dubai I was there on Eid holiday and it was very busy but the staff did there best to make sure we were satisfied Rasha on reception is an amazing person Breakfast staff are amazing and super helpful
Stayed in April 2024
Reviewed: April 17, 2024
Abdallah
United Arab EmiratesOur biggest issue was we felt that the main restaurant had much more food choices than the second restaurant they sent people to when the main restaurant was full. While I tried to sell to my Mrs. that they probably have the same exact choices; that was for dinner. When we attended breakfast in the main restaurant, I realized that my assumption was impossible.
Staff seemed genuinely friendly. During checking in, it was somewhat crowded and I was getting tense. A manager walked up to me and spoke and I was made the next person in line to a just open computer register. The place was very clean. We absolutely loved the quality of food. We absolutely would go their again.
Stayed in April 2024
Reviewed: April 16, 2024
Nkechi
NigeriaNothing
I love everything, home away from home. Amazing staff, friendly and welcoming. Excellence service. Will be back and highly recommended
Stayed in April 2024
Reviewed: April 16, 2024
Mohamed
IsraelThe food was spicy They have to change the recipe It doesn’t make sense every single meal with spicy we stayed with children
Stayed in April 2024
Reviewed: April 15, 2024
Alblooshi
United Arab EmiratesNothing
Yes
Stayed in April 2024
Reviewed: April 14, 2024
Najib
QatarThe greetings by the hotel staff are overwhelming. The room , breakfast, and the view are all exceptional.
Stayed in April 2024
Reviewed: April 13, 2024
Nicolae
GermanyNext to the outdoor pools there is an ongoing construction site for the future water park (some noise and presumably dust, anyway nothing too extreme). The food offering could be better (no idea why so much Indian food, as during our stay there were hardly any guests from India). Inside the restaurant the meal experience can vary drastically depending on where your table is located (some tables are mostly quiet, those near the forest, others are noisy and have lots of traffic near them, some tables have good or bad lighting). Also the service at the two restaurants for the breakfast is not the same, even the food offering seemed a bit different (less at the smaller restaurant, as there were fewer guests). If one must be picky, very disappointing was the ice cream or lack of good ice cream. For a 5* hotel the ice cream offered must be of better quality, with different flavours.
The hotel is very close to the airport, the room was large, comfy and large bed, good air conditioning (very important for a good stay and sleep), very efficient elevators, so no waiting time, the indoor courtyard is very nice, I suppose in the summer it seems even nicer, overall tasty food, especially the pizza, the valet service was very fast.
Stayed in March 2024
Reviewed: April 13, 2024
Janine
United Arab EmiratesNothing. Everything is great!
The facilities and amenities in the room
Stayed in April 2024
Reviewed: April 12, 2024
Mark
United Arab EmiratesThe pool area is under refurbishment. The sun loungers were packed in like sardines in a can. Pool was over crowded as about two thirds of the pool area is fenced off.
Lovely established hotel with great staff and good selection of restaurants
Stayed in April 2024
Reviewed: April 12, 2024
Zainab
United KingdomGreat value for money! Kids loved it!
Stayed in April 2024
Reviewed: April 11, 2024
Mike
ZimbabweNothing
The hotel is excellent,a very big hotel my kids liked it a lot,swimming pool big enough for a crowd,I highly recommend this hotel,stuff very friendly.
Stayed in April 2024
Reviewed: April 11, 2024
Nair
United Arab EmiratesNothing
The Hotel is so family friendly. There is something for everyone. The kids had a blast at the pool and kids club. We loved our stay.
Stayed in April 2024
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