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  5. Reviews of Grosvenor House, a Luxury Collection Hotel, Dubai

Reviews of Grosvenor House, a Luxury Collection Hotel, Dubai 5 stars

Al Emreef Street, Dubai Marina, Dubai, United Arab Emirates

#13 of 713 hotels in Dubai

Guests' Choice

Review score

Based on 872 hotel reviews

9.4

Score breakdown

  • Cleanliness

    9.6

  • Comfort

    9.7

  • Location

    9.3

  • Facilities

    9.5

  • Staff

    9.7

  • Value for money

    8.8

  • Free WiFi

    8.7

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Showing 1 – 25

  • Reviewed: 22 April 2024

    10
    One of the best hotels I’ve ever stayed in!
    • Leisure trip
    • Couple
    • Deluxe Room, With Complimentary Resort Beach & Pool Access, Guest room, 1 King
    • Stayed 3 nights
    • Submitted via mobile

    No power point for blow dryer in the bathroom.

    Breakfast buffet was amazing, best I’ve ever had. House keeping was exceptional. Thank you. We have cancelled our next destination and have rebooked with you. So looking forward to returning.

    Stayed in April 2024

  • Reviewed: 21 April 2024

    10
    One of the best hotel I have visited
    • Leisure trip
    • Family with young children
    • Deluxe Room, With Complimentary Resort Beach & Pool Access, Guest room, 1 King
    • Stayed 7 nights

    we had early check out and asked about breakfast. One girl from customer service told us we can have just continental breakfast in our room, for us it was very bad, as we don't eat flakes and bakery. She ordered it for us. In the evening we decided to ask once again, and another girl from service desk told us, that we can order what ever we want from breakfast menu. We asked to cancel continental breakfast and surprise-surprice it was not even ordered. Good, that we checked and ordered normal breakfast. One more issue with the same girl, we reserved Budha-bar, and she told us, that we will need to leave bar before 9pm as we have a child with us. It was not issue for us. But...next day we were not allowed to Budha-bar, one thing- no reservation, another one- we have a child and it is not allowed. Of course we received apologies, but...

    We arrived at 10 am and received our room immediately! After night flight it was really nice! Absolute best service you could ask for. Perfect breakfast and dinner. Once we were in ToroToro restaurant, but the main one in the hotel is much more better. You can find everything you want. Our daughter (6y) received a small present, of course after such a surprise she wants to go only to Grossvenor.

    Stayed in April 2024

  • Reviewed: 20 April 2024

    10
    Fantastic Hotel & Staff
    • Leisure trip
    • Couple
    • Premier Room, Guest room, Executive Lounge Access, Afternoon Tea & Happy Hour, Complimentary Resort Beach & Pool Access, Airport Transfer from Dubai Airport, 1 King
    • Stayed 7 nights
    • Submitted via mobile

    Nothing

    Great Layout

    Stayed in April 2024

  • Reviewed: 7 April 2024

    9.0
    Great stay
    • Leisure trip
    • Family with young children
    • Deluxe Room, With Complimentary Resort Beach & Pool Access, Guest room, 1 King
    • Stayed 9 nights
    • Submitted via mobile

    A bit too pricey for the quality of amenities.

    Great location, shuttle bus to the beach, amazing restaurants

    Stayed in January 2024

  • Reviewed: 5 April 2024

    10
    Superb
    • Leisure trip
    • Couple
    • Premier Junior Suite, Executive Lounge Access, Afternoon Tea & Happy Hour, Complimentary Resort Beach & Pool Access, Airport Transfer from Dubai Airport,1 King
    • Stayed 9 nights
    • Submitted via mobile

    Checkin wasn’t great, the person didn’t look at us, nothing was explained , services, where anything was etc.

    The executive butler Loraine made our stay superb, rescuing a bad start…

    Stayed in April 2024

  • Reviewed: 3 April 2024

    10
    6* hotel
    • Leisure trip
    • Solo traveller
    • Deluxe Room, With Complimentary Resort Beach & Pool Access, Guest room, 1 King
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Amazing stay, can’t wait to return. Staff go above and beyond & everyone is super friendly. Amazing food and spa

    Stayed in April 2024

  • Reviewed: 27 March 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Room, With Complimentary Resort Beach & Pool Access, Guest room, 1 King
    • Stayed 3 nights
    • Submitted via mobile

    Plenty around the hotels to do the staff are fabulous , the hotel is an older hotel but is excellent , the sister hotel with mini bus taking you there gives the option of city and beach holiday

    Stayed in March 2024

  • Reviewed: 26 March 2024

    10
    Superb will definitely be back
    • Leisure trip
    • Solo traveller
    • Deluxe Room, With Complimentary Resort Beach & Pool Access, Guest room, 1 King
    • Stayed 7 nights
    • Submitted via mobile

    Nothing

    Fab location excellent restaurants. Subserve beach facilities.

    Stayed in March 2024

  • Reviewed: 24 March 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Deluxe Room, With Complimentary Resort Beach & Pool Access, Guest room, 1 King
    • Stayed 10 nights

    Food and everything is superb

    Stayed in March 2024

  • Reviewed: 24 March 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Premier Room, Guest room, Executive Lounge Access, Afternoon Tea & Happy Hour, Airport Transfer from Dubai Airport, 2 twins
    • Stayed 3 nights
    • Submitted via mobile

    Quicker way to get to the meridian

    We have stayed here many times and always exceeds expectations. Location is fabulous

    Stayed in February 2024

  • Reviewed: 24 March 2024

    10
    We had an amazing experience here. The view from 31 floor was impressive, the staff was very kind and helpful, the food
    • Leisure trip
    • Family with young children
    • Deluxe Room, With Complimentary Resort Beach & Pool Access, Guest room, 1 King
    • Stayed 6 nights
    • Submitted via mobile

    Luxurious hotel, amazing staff, view, location, food

    Stayed in March 2024

  • Reviewed: 24 March 2024

    10
    Special compliments for Madalina (consierge desk)❤️
    • Leisure trip
    • Couple
    • Deluxe Room With Complimentary Resort Beach & Pool Access, Guest room, 2 Twins
    • Stayed 7 nights
    • Submitted via mobile

    Everything and always perfect

    Stayed in March 2024

  • Reviewed: 19 March 2024

    10
    My stay was fantastic and was very impressed by every single member of staff.
    • Leisure trip
    • Solo traveller
    • Deluxe Room, With Complimentary Resort Beach & Pool Access, Guest room, 1 King
    • Stayed 6 nights

    Mini Bar was not re-stocked. Other than that, everything was spectacular

    Housekeeping was EXCEPTIONAL. I've never stayed in a cleaner hotel. Unreal. Thea the Manager went over and beyond in making me and my friends (who I was there to surprise) feel totally spoilt. Thank You THEA xx

    Stayed in March 2024

  • Reviewed: 18 March 2024

    10
    Stayed here previously so I knew what to expect
    • Leisure trip
    • Solo traveller
    • Premier Room, Guest room, Executive Lounge Access, Afternoon Tea & Happy Hour, Airport Transfer from Dubai Airport, 2 twins
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Beautiful rooms and all services top class

    Stayed in February 2024

  • Reviewed: 11 March 2024

    10
    Best hotel in Dubai!
    • Leisure trip
    • Family with young children
    • Deluxe Room, With Complimentary Resort Beach & Pool Access, Guest room, 1 King
    • Stayed 8 nights
    • Submitted via mobile

    Na.

    Location, comfort, service and Le Meridien beach access.

    Stayed in February 2024

  • Reviewed: 10 March 2024

    10
    Great dtay
    • Leisure trip
    • Couple
    • Deluxe Room, With Complimentary Resort Beach & Pool Access, Guest room, 1 King
    • Stayed 3 nights
    • Submitted via mobile

    Great variety of food and drinks. Impeccable service

    Stayed in March 2024

  • Reviewed: 5 March 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Deluxe Room, With Complimentary Resort Beach & Pool Access, Guest room, 1 King
    • Stayed 6 nights

    We were surprisingly upgraded to a 3-bedroom, 5 bathroom suite which we shared with our friends and travelling companions. Each couple had a separate private king bedroom and en-suite bath; the suite was fabulous. Location and services were also great.

    Stayed in March 2024

  • Reviewed: 2 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Room, With Complimentary Resort Beach & Pool Access, Guest room, 1 King
    • Stayed 4 nights

    We visited hotel restaurant for dinner, ordered a fresh squized orange juice for the kid, they brought a juice and didn't tell me, that is a bottled one, unpleasant , as until I asked they just pretended we got a fresh one. Not convenient pillows and beds, the room is not new. Sometimes you have to wait for a table at breakfast, too long service to wait for your coffee and they sometimes forgot to bring it. At check-in they serve a welcome drink longer than should be, and the waiter from the nearby lobby comes to sell you a bottle of water as if it's ordered as a free one (but then it turns out that is not a welcome one but you need to pay for it)

    Good location in Marina Dubai, we got a sea view, nice helpful staff. Generally good breakfast with a variety of food, but still no berries. The hotel provides a free transfer and access to the beach of another hotel (the beach is public but generally ok) Thanks to the guest relation service for the help to book the tickets for the Burj Khalifa. You'd better use a city taxi to get round to other places. If you'd like to parachute, close to the hotel a sky-dive center. The Palma is also nearby.

    Stayed in January 2024

  • Reviewed: 29 February 2024

    10
    Beautiful hotel In a great location
    • Leisure trip
    • Couple
    • Premier Junior Suite, Executive Lounge Access, Afternoon Tea & Happy Hour, Complimentary Resort Beach & Pool Access, Airport Transfer from Dubai Airport,1 King
    • Stayed 4 nights
    • Submitted via mobile

    Beautiful hotel, fantastic service from all colleagues and in a great location for JBR.

    Stayed in February 2024

  • Reviewed: 25 February 2024

    9.0
    Great stay, friendly staff from the doormen to Vivek. All done great and welcomed. Vivek was outstanding and really made
    • Leisure trip
    • Couple
    • One Bedroom – Tower 1 Suite, With Complimentary Resort Beach & Pool Access
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    The customer service from Vivek was impeccable. A great professional service with a touch to make you feel at home.

    Stayed in February 2024

  • Reviewed: 23 February 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Room, With Complimentary Resort Beach & Pool Access, Guest room, 1 King
    • Stayed 7 nights

    Pay attention to WiFi. WiFi is sufficient for texting and social networks surfing, but not suitable for movies watching.

    Food was amazing. If you are at half-board you can visit buffet-dinner (by the way, extraordinary, amazing buffet-dinner) or some excellent restaurants that locate in the hotel. You can get half-board menu in these restaurants. Personal is polite, unobtrusive and always around.

    Stayed in February 2024

  • Reviewed: 21 February 2024

    10
    The most fabulous hotel. Staff here are amazing. Exceeds on every level.
    • Leisure trip
    • Family with young children
    • Premier Junior Suite, Executive Lounge Access, Afternoon Tea & Happy Hour, Complimentary Resort Beach & Pool Access, Airport Transfer from Dubai Airport,1 King
    • Stayed 7 nights

    Coming home!

    Everything was just superb! Service, location, staff-all amazing.

    Stayed in January 2024

  • Reviewed: 20 February 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Room, With Complimentary Resort Beach & Pool Access, Guest room, 1 King
    • Stayed 4 nights
    • Submitted via mobile

    wonderful stay

    Stayed in February 2024

  • Reviewed: 18 February 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Room With Complimentary Resort Beach & Pool Access, Guest room, 2 Twins
    • Stayed 6 nights
    • Submitted via mobile

    excellent staff. excellent breakfast. pleasant atmosphere.

    Stayed in February 2024

Showing 1 – 25

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