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Jebel Hafeet, Al Ain, United Arab Emirates
15 August 2016
눉the food is not great at all, even something as simple as a Greek salad wasn't done well. the dinner buffet costs AED 168 but they tell you that you can pay AED 140 (probably just to make guests feel like they're getting a good deal), but not only was the food not great, they also charge for soft drinks and even water. Breakfast was a similar experience, food really not good at all and you have to pay for it. when booking the room, there was no option that included breakfast. the room should be updated and cleaned better. there was a big clump of hair on the bathroom floor to greet us, the shower curtain had yucky yellow stains. checking out was a pain, everything took forever, the itemized bill could be made in a much more straight forward way. For example, one room they referred to as "room rate", the other room they referred to as something else "key something something". they charged us for breakfast at check in, and then again at check out. it took around 45 mins to check out, and once we were on the road back to Dubai, I got a call from someone at the hotel asking when I was going to check out because the system had us still checked in. The whole stay wasn't amazing and really not value for money at all. the money we ended up paying would have been reasonable at a 5* resort somewhere else.
눇most of the staff were friendly the weather was amazing (nothing to do with the hotel of course)
14 August 2016
눉Food is extremely poor, lack of choice and quality low staff were unhelpful and rude Aimed at the arab market and not to a range of nationalities
눇Location of the hotel
14 August 2016
눉very expensive not worth it bad furniture
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