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Sheikh Zayed Road, Trade Center Area, Dubai, United Arab Emirates
November 15, 2015
눉The way this hotel was overbooked was extremely frustrating and provoked a high degree of anxiety. We arrive TWO HOURS after check in and were told that neither of us (a colleague and I) were going to be permitted to check in for AT LEAST one hour to get into a room. When we complained that we had a meeting in 30 minutes, we were told we could upgrade but it would be 125 AED per night. Excuse me for saying, but why do you take the reservation if you can not hold it? This is an excellent hotel, but you need to make some improvements in the reservation process if you want customers to return. We were not approved to pay the upgrade fee by our company, but were forced to do so because we had not choice since we had an online meeting scheduled. You overbooked the rooms and forced us to pay an upgrade fee, which is completely unnecessary and unprofessional.
눇Lovely hotel, impressive facility, outstanding location.
November 14, 2015
눇Middle of city
November 14, 2015
눉They have a problem on thier elevators it was too slow and sometimes take me 15 mints waiting the elevator to come
눇I liked the view of the room
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