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Dubai Media City, Dubai Media City, Dubai, United Arab Emirates
22 February 2016
17 February 2016
눉We have stayed here a few times for concerts in Media City and Business in the area. Unfortunately, the staff are always incompetent. Front desk are rude and treat the customers as if they are incompetent and illiterate. When they gave me a room which I did not book on booking.com their justification was "we don't acknowledge booking.com and what they offer". When ordering room service they always only delivered 1/3 of what was mentioned in the menu (again not sure if they are just too cheap and ran out of food or assumed we were illiterate and wouldn't notice our meals were not what we ordered) And then to make matters worse, when leaving to go to the airport and requested a taxi, after 15 minutes of waiting the concierge informs us there are no taxis available to come to their hotel, and we needed to use their private van. Needless to say I walked outside and found a taxi. This is the last time we stay here for business or leisure as we have already given them chances but they are only commercially focused not customer service focused.
15 February 2016
눇The room was very nice furnished with big cosy bed.
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