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Marjan Island, 14744 Ras al Khaimah, United Arab Emirates
July 20, 2015
눉This was our third time visiting this property. We were a group of 20 friends with our children. Unfortunately we were upset quite a few times by the staff. Pool: It was 45 degrees celcius, the life guard said its ok to have our drinks on the side of the pool, not inside the pool however an hour later they came back and said that the manager have just decided that guests are no longer allowed to drink inside the pool. Saying that, there was only about 10 people in the whole pool area. Then we were asked to leave the pool and go swim in another pool 3m away because they are going to do sports and the staff rudely said "you can stay if you want but it is not my problem if you get hurt." The overall attitude of the staff was shocking. The life guard by the adults only pool was really friendly and accommodating. Later, we went to the mojito bar and ordered drinks by the bar but was told rudely that we are not allowed to stand by the bar. 5 minutes later other guests was standing by the bar ordering drinks. There seems to be no consistency. Also, we requested cots which was never arranged and only delivered late on Friday evening. It seems that the staff have different rules for different people and don't treat the guests with respect.
눇Our rooms was ready for early check in.
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