Breakfast was very crowded. Fortunately after a few days, they opened a second venue for breakfast. Both Maui & Laguna restaurant service was not good. The World Eatery buffet was not good.

Overall facilities. Pool, beach, hotel room, staff was usually friendly. Porterhouse and Moana restaurant were excellent.

Stayed in April 2024

Some toiletries were missing but no big deal. All was arranged quickly

Fantastic pools and facilities

Stayed in December 2023

There was dust on the carpet and leak from the flush.

Swimming pools and kids area

Stayed in September 2023

The view in our room is amazing and relaxing.

Stayed in September 2023

we had quite a few technical problems with our room - air con wasn’t working properly and needed repair. the shower handle door basically disintegrated from rust and fell on my son’s foot. The door lock stopped working and we couldn’t enter the room until it was fixed. then the hot water broke down and we had cold showers until that was fixed later in the day..

the staff was lovely and attentive. a few pools to choose from. kids club was lovely (limited to 3 hours per day per kid). variety of restaurants

Stayed in September 2023

The old decor and finishes in the rooms. Too much dark oak. You guys really need to update your room design. Too outdated.

Everything was amazing. The trees, the beach, laguna restaurant. The spa.. I could go on..

Stayed in October 2023

Not much for kids to do evening time if staying in hotel

Fantastic hotel, great variety of restaurants, pools. Hotel staff are amazing

Stayed in September 2023

Concierge service

Location

Stayed in September 2023

Nothing

Service!

Stayed in September 2023

All the staff were friendly, quick service. The hotel itself is beautiful. Everything was PERFECT!

Stayed in September 2023

We found a lot of the power points didn’t operate which was annoying as most people have at least 2 devices when traveling that need charging

The location was excellent if you’re looking for something on palm Jumeirah. The apartment had a generous fully equipped kitchen and reasonable balcony, large separate bedroom with huge two way bathroom suite as well as 2nd toilet which is very convenient for more than 2 guests.

Stayed in September 2023

We enjoyed the huge room facilities including two bedrooms, kitchen and laundry machine. Kids loved the kids club, pools. everything is conveniently located.

Stayed in September 2023

There were some delays when we called and asked for assistance, which we understand may have been due to the busy weekend. Nonetheless, it's an area that could be improved to make the overall experience even better. Thank you for your attention to our feedback, and we look forward to visiting again in the future!

Wow, our stay at Sofitel was absolutely amazing! From the elegant rooms to the impeccable service, we couldn't have asked for a better experience. Thank you for making our time here so special. We can't wait to return!

Stayed in September 2023

There was not enough hot water to fill the bath. The sea view was a partial sea view with a road in between and the sea in the distance.

It was clean and spacious.

Stayed in September 2023

Not many cons at all!! The only things I can think of is that improved signage around the resort would be great. We found it difficult to find our way back to the apartment at night because some parts/pools are shut off. Also you often get pestered around the pool by someone trying to sell boat days.

A truly fantastic place - we will be back!! We came at a good time in the season - 2nd week in September so it was very quiet, there were enough sun beds and space in the pool and the restaurants were really quiet. Staff were so helpful and lovely touches like offering a golf buggy to your apartment and opening car doors for you in the taxi area. Good choices of drinks and ice creams, we loved having a fresh smoothie every day. Fresh tap water to fill bottles up by the pool, free towels to use and bottled waters left in our rooms were an added bonus also.

Stayed in September 2023

It has everything i could imagine. It is like

Stayed in September 2023

All great

Great

Stayed in September 2023

Could not connect youtube with TV but anyways great Hotel

Staff was very helpfull - If you have an wish they will help you out. Room/Bed was very comfortable and Luxury. There is no need to leave the hotel while you stay - Hotel has just everything you need. Normaly I leave the hotel and just use the hotel for sleeping but here I didnt want to leave the hotel. Great stay

Stayed in September 2023

In room dining isn’t great the food is poor by Dubai standards

The apartments are brilliant I extended my stay a further 2 nights. Suliman was fantastic

Stayed in September 2023

Nothing except the road constructions

Everything was amazing. I hope if I was booked for my whole stay in UAE.

Stayed in September 2023

Friendly staff

Stayed in August 2023

Everything was great

Everything was fantastic, my son has allergies and the hotel staff really went out of their way to make sure he had what he needed, really made are trip stress free. Thanks to everyone and Sofitel will definitely be staying again.

Stayed in August 2023

You need to pay to enjoy SPA pool and Jacuzzi

Breakfast was perfect

Stayed in August 2023

nothing

everything

Stayed in July 2023

I told the staff I need them to change the bedsheets but it wasn’t changed .. it was really smelly I had to sleep with the kids

Friendly staff clean property

Stayed in August 2023