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Reviews of Imperial Palace Hotel Yerevan 4 stars

23, Koryun str., 0001 Yerevan, Armenia

#248 of 308 hotels in Yerevan

Guests' Choice

Review score

Based on 64 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    8.1

  • Location

    8.9

  • Facilities

    7.8

  • Staff

    8.5

  • Value for money

    7.9

  • Free WiFi

    8.2

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Showing 1 – 25

  • Reviewed: 15 May 2023

    9.0
    The ideal hotel for a great stay
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Ideal location with historic buildings a few streets away. Rooms are comfortable with a beautiful decoration, clean and very friendly staff. Buffett breakfast with many choices including fresh fruit

    Stayed in May 2023

  • Reviewed: 3 May 2023

    7.0
    Good
    • Business trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast was not super quality, especially after 9:30, despite being available til 10:00 with certain things missing already. Someone unlocked our door in the middle of the night and looked in to our room. And there were holes in some of the bedsheets.

    The mattresses were superbly comfortable! The reception desk staff were very kind and friendly.

    Stayed in May 2023

  • Reviewed: 27 April 2023

    9.0
    Memorable trip, welcoming hotel, and outstanding services
    • Leisure trip
    • Family with young children
    • Apartment
    • Stayed 5 nights

    I reaaly cannot remember if there was anything I didn't like. I mean most important thing is the service offered by the staff, which was a professional hospitality service, and they were very helpful, their only concern was what can be done more to make their guests stay a memorable one.

    The staff are very friendly and welcoming The hotel is safe and all needed facilities were available The staff help with every information when asked The hotel staff offer help and asked if there's anything they can do to ensure maximum comfort and an enjoyable stay for us

    Stayed in April 2023

  • Reviewed: 23 April 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    No break fast

    Location

    Stayed in April 2023

  • Reviewed: 9 January 2023

    9.0
    Really good value for money, I would definitely recommend
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Perhaps the only thing I didn’t like was that my towels were not changed by new clean ones, but this could have been a communication problem.

    Great location, only a 5 min walk from the cascade. Room was big, clean and very comfortable. Staff makes you feel at home and are always happy to help. Price was very reasonable. Cash machine inside the hotel is quite convenient. Wifi was great speed.

    Stayed in January 2023

  • Reviewed: 19 December 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    I don't mind some degree of natural wear&tear, but there are some things that cost almost nothing to fix. In this case the locking mechanism of bathroom door was broken and a lot of black mold was in the bathroom. That's a shame!

    It's a good value, considering prices these days

    Stayed in December 2022

  • Reviewed: 18 October 2022

    7.0
    Good
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 8 nights
    • Submitted via mobile

    Overbooked and had to spend 2nights of 8 elsewhere

    Breakfast Location

    Stayed in October 2022

  • Reviewed: 18 October 2022

    8.0
    Very good
    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 10 nights
    • Submitted via mobile

    The fridge is not working, it works for warming, not cooling. TV had issues with the sound so it did not work. The windows would not open because of the curtain rails. Towels are a bit worn out.

    Place, place and place. Cleaning is good. There is a shoe polishing machine on each floor.

    Stayed in October 2022

  • Reviewed: 30 August 2022

    7.0
    Grate location, clean and kind persons.
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The refrigerator was not cold. We booked double bed, but they send us 2 single bed

    All other things was great, especially the receptionist that talk more than 5 languages fluency..

    Stayed in August 2022

  • Reviewed: 14 November 2023

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    mini bar fridge did not work towles worn mattress one of hardest ever no writing desk cleaning was not good tried to sell me an airport shuttle for 15,000AMD, in the end I have paid 1,300AMD

    close to the centre

    Stayed in November 2023

  • Reviewed: 3 October 2023

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    And they don’t even bother to have it.

    They don’t have power backup.

    Stayed in October 2023

  • Reviewed: 4 June 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 5 nights

    Hotel most provide breakfast for free or with economic price, this hotel price for breakfast was 5000 AMD for each

    All thing like hotel features and staff was so good and friendly, the most prominent thing about hotel was the location, you can go everywhere with walking

    Stayed in May 2023

  • Reviewed: 3 May 2023

    10
    Nice friendly hotel
    • Leisure trip
    • Solo traveller
    • Junior Suite
    • Stayed 3 nights
    • Submitted via mobile

    nothing

    clean and nice room

    Stayed in May 2023

  • Reviewed: 18 April 2023

    1.0
    Was good till they try to rip me off
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 7 nights
    • Submitted via mobile

    I went to the bar and ordered a coffee and sweet so I gave the bar man 5000 of the local currency and my bill was 3600 so he gave me something to sign and just stood there not returning my cash so I counted it as a tip and left trying to be nice even though it was so unprofessional, check out day they held me for more than half an hour demanding payment and eventually got in touch with the bar man who denied my payment at first but when I asked them to call the police and check cameras he backed down and said yes I paid him but it was a tip .!!!!! 5000 is hardly any value I actually paid for 2 people even though I'm alone just for the bed so money isn't the issue here. I might expect a taxi driver or someone at a local market to try rise the prices as I'm a tourist but not a staff member stealing me like that delaying my travel plans . the receptionist was a nice girl but didn't know what to do so please be careful and keep your belongings safe if you decide to go there

    Despite the trouble I had the place is clean and nice the lobby is fancy but the rooms really ain't at all Good location to me

    Stayed in April 2023

  • Reviewed: 17 March 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Single Room
    • Stayed 6 nights

    Everything was great.The hospitality was on top. Perfect placement, just in front of Armenian National Museum of Calligraphy. Thank you for everything.

    Stayed in March 2023

  • Reviewed: 21 November 2022

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Good location, tasty breakfast, professional staff👍👍👍👍

    Stayed in November 2022

  • Reviewed: 20 November 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Great location, very kind staff 👍🏻👌🏻

    Stayed in November 2022

  • Reviewed: 12 November 2022

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    Lovely hotel, very comfortable room, very kind staff. The location is perfect in central Yerevan. I thoroughly enjoyed my stay here!

    Stayed in November 2022

  • Reviewed: 26 October 2022

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Everything was great 👍🏻 👌🏻

    Stayed in October 2022

  • Reviewed: 20 October 2022

    5.0
    Passable
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 5 nights
    • Submitted via mobile

    The room is old and fridge is not working properly. Only noise and no cold. The bath room needs to be repaired ans is dirty a bit. Smell from the kitchen. TV is not working. The hotel is on the busy street. Hard traffic.

    Stayed in October 2022

  • Reviewed: 15 October 2022

    4.0
    wouldnt go there again
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    the room i booked with balcony was not available. had to wait until they set up a regular room. the facilities were very old and the shower was rusty. felt reluctant to go in. still made me pay for a superior double room even though they put me a regular room. wifi was barely working. the room felt old and had a strange smell.

    location

    Stayed in October 2022

  • Reviewed: 11 September 2022

    4.0
    Disappointing
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Really slow service. I had to convince them to get me an extra glass. I called for an extra blanket n it was torn. The bathroom floor on the shower area was dirty and the kettle was dirty too. It she brown particles that mixed with the water.

    The friendly staff. Tamara was awesome.

    Stayed in September 2022

  • Reviewed: 25 August 2022

    1.0
    I booked room they didn’t give me the room I booked, I came 2 hours later check in time they didn’t give me room because
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    nothing

    nothing

    Stayed in August 2022

  • Reviewed: 15 July 2022

    1.0
    one of the worst stays
    • Leisure trip
    • Family with young children
    • Standard Single Room
    • Stayed 3 nights
    • Submitted via mobile

    not clean,, no one was their to help with luggages we asked for towels and we didn’t get it until 2 nights,, rooms are dirty,, toilets are old,, never been cleaned,, breakfast was awful,, they said they will make 20% discount but it wasn’t done,, if they like to have many visitors they should make a new plan,, all bedsheets and whites are old and cut

    nothing

    Stayed in July 2022

Showing 1 – 25

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