We arrived around 9 pm and after entering the room, we saw we had 1 king bed instead of 2 twin beds as booked. Most of the front desk staff didn't speak english so we had to wait for assistance. After a long day of traveling from El Calafate, we didn't appreciate having to wait to get the room re-set. The shower is very difficult to get in and out of since it is high and water leaks through glass door. I slipped while getting into tub and had a huge bruise for the rest of the trip. The TV is smart, but the settings are locked so you can't use YouTube or any other apps. Beds are so worn that they sag in the middle.

Was in a great location, one block away from Garbaldi which is a pedestrian street with restaurants and shops. A 15-20 walk to Independence Plaza which had the higher end restaurant surrounding the park. There are two elevators on property and free wifi, but it's not stong. The hotel is connected to the Sheraton which has a casino and lounge, and the Hilton since they have same owners. Room was clean and plenty of space to store large suitcases and has an ample closet. Breakfast service was very good with robust options for a variety of dietary needs - scrambled eggs, various pastries, juices, yogurts, fruit salad, and musli. Gustavo and Franco from Mi Viaje a Mendoza were the highlight of the hotel. We communicated through whatsapp and they booked our ground transportation from/to the Mendoza airport (were able to pay via credit card). They also recommended and booked a dinner for us at Brutal where we had a delicious 5 course meal. They also helped us adjust a reservation we made online at Soberana by giving them a call. Gustavo also helped us translate an issue with the front desk staff who didn't speak english.

Stayed in April 2024

We had a very early check out to catch a morning flight. We asked for an early breakfast or a breakfast box and the staff prepared us a small breakfast at the hotel lounge, which was a very nice gesture. However, the quality of the breakfast was really poor, just some inedible fruits and pastries.

We had an overnight stay during our visit to Mendoza. The hotel is centrally located and the city is quite vibrant. The personnel was quite professional and friendly. The room was quite ok and clean, although a bit dated, and the beds were comfy. We had a window with a view to a small fountain on the 1st floor which I found relaxing but my roommate found annoying. The pool is really small and the gym is tiny and very poorly fitted. All in all, an average 4-star hotel, a bit on the expensive side for what it offers.

Stayed in March 2024

Our room was interior and looked onto a very ugly space between properties. They could fix it up a bit!

Everybody was very friendly and helpful.

Stayed in March 2024

We knew what to expect in terms of the view out the window, city hotel so wasn’t expecting the best views. However when we arrived (early) they said they could give us a room, we took it but it was a twin rather than a double (front of desk staff seemed busy/distracted). They changed our rooms to a double room, offered us to look at the room on the first floor or push the twin beds together on the 2nd. We opted for the first floor room, everything was good, until every morning. We were right alongside the staff entrance who were extremely loud, so loud they would wake us up early every morning. The staff need to be more aware of people sleeping when they start on the morning from the first floor.

Rooms were perfect, location was 10/10. Value for money was really good, breakfast was really good!

Stayed in March 2024

We were from Friday night ( when we arrived ) to Sunday evening without light on our floor (5th). At night, the hallway was totally dark. We claimed several times. Finally on Sunday, a maintenance person came and connected a brake that someone turn off. Incredible.

Breakfast is really good, good variety. Location is excellent. Shower is amazing.

Stayed in February 2024

Staff were great - very helpful and accommodating. Room was basic compared to the rest of the hotel but clean and comfortable.

Stayed in February 2024

The window in the room looked out into a concrete shaft full of pigeon poop. That was disgusing, so we just keep the window blinds closed. That was the only thing that was a negative. There was no smell as the windows were closed and sealed.

Breakfast was outstanding. Staff was exceptional and went well beyond my expectations. Location was great. Room was very clean and comfortable. Furnishings were nice. Bed was comfortable.

Stayed in January 2024

The view out the window of the room was terrible. It looked out into a concrete shaft with pigeon poop everywhere. It would be better to have opaque windows that just allow in light. It just looked awful, so we kept the blinds closed which made the room dark. That is my only complaint. I will stay there again just because everything else was perfect

Room was clean and comfortable. Staff was friendly and helpful and went beyond my expectations. Great location. Breakfast was outstanding. Bed was very comfortable. And lastly, the staff was amazing. I know that is redundant, but they were awesome!

Stayed in January 2024

Location, bed and room

Stayed in December 2023

The room had a view to a cement wall less than 2 metres away, not very nice at all

Breakfast was very nice

Stayed in December 2023

Couldn’t switch lights out in sitting area and had to shut the door on that area instead.

It is a wine hotel, and I didn’t pay for a drop whilst in the hotel, 3 glasses of complimentary Malbec were had. Friendly staff, opulent decor. The hotel is attached to both the Sheraton and the Hilton so there is a sharing of facilities. Had a leak in first room given so they upgraded me straight away - great customer service.

Stayed in November 2023

Lack of air conditioning in reception

Location, room, staff, breakfast, wine

Stayed in November 2023

Room was small and dark. Little nautral light.

Breakfast was included in the stay, it was excellent. Staff were very friendly.

Stayed in November 2023

Nothing

Location

Stayed in November 2023

Staff could have been more helpful!

The property is beautiful.

Stayed in November 2023

All the digital information about the Hotel was in Spanish only - would have been helpful if the website could have a language option. We had a grumpy Reception staff checking us in - but he was exception as other staff friendly & gave good restaurant recommendations for us. The swimming pool was very small and uninviting as it wasn’t clean. It was unclear whether we could have used the adjacent Sheridan facilities.

The location was great - so close to the Centre of the city. Great size rooms (although no views), very comfy beds & plenty of hot water in en-suite which had nice toiletries. Breakfast range of food was great - vast range and plenty of it. We used the Hotels taxi service for airport transfers - a little more expensive but on time & very comfortable.

Stayed in October 2023

Breakfast is very basic, not much of hot food options. Matrass is really bad with wavy shapes after people, old ones, hard to sleep. My room had common closed inner door with another room, so it was very noisy, you can hear everything.

Location is great, rooms are spacious

Stayed in October 2023

Rooms are clean and generous size. The hotel is old and low ceilings. It would be worth asking for a suite, i didn’t see the suites but our classic room faced inwards and it was rather dark. I think the suites face the street. Beds are king and Staff are all very nice and the location is quite good.

Nice breakfast, they have done a good job of giving charm in the foyer etc . Manager nice and gave us a bottle of wine when we were unable to get a room with a window facing the outside. They went out of their way.

Stayed in September 2023

Larger room wasn't available. WiFi in room was inconsistent. WiFi in lobby was reliable, however.

Staff was exceptional. Room was small but comfortable. Good accommodations and services overall. Concierge and front desk staff were great at communicating prior to arrival, as well as during stay.

Stayed in August 2023

the bathroom sink was very small

Size of room, bed was confortable, room had balcony and was quiet

Stayed in July 2023

Good Breakfast

Stayed in July 2023

rooms were quite old

nice location and reception area

Stayed in June 2023

The bathroom can get a little chilly when the temperature drops. Only 1 power socket available for charger (the rest are used by lamps in the room)

Good location in the city center. Nice ambience. Room is parquet flooring.

Stayed in May 2023

The hotel was a pleasant place to stay, with a breakfast buffet that was sure to please. The food was fresh and delicious, and there was something for everyone to enjoy.

Stayed in May 2023