sauna equipment - e.g. 2 shower for the whole area. (some even mulfunctioning)

Breakfast - excellent; room cleaning - ARTISTIC !

Stayed in February 2024

Lack of pool

Everything

Stayed in January 2024

Loved everything

Fantastic hotel with great location to the lifts. Best spot in whole village. Such a lovely village. Skiing was superb. This was our first time here and would definitely come back

Stayed in December 2023

In the late evening we had the smell of cigarette smoke coming into our room and it was very disturbing. We suspect the neighbours were smoking in their room, but not sure where the smoke came from. As it was cold outside we could not sleep with the windows open all night to keep the smell out.

They upgrade our rooms and it was very spacious in a big Appartment with a kitchen. The bathroom was big with shower and bath. Breakfast was very tasty with lots of variety, but did have an additional charge.

Stayed in October 2023

We stayed at one of the apartments, the apartment was very spacious, very well equipped. Although we stayed at the ground floor (that is -3 in fact), we had a fantastic view of the mountains. Great facilities at the hotel including sauna, fit centre, childrens playroom, teenagers playroom and what have you! The location of the hotel is fantastic as its few steps from the cable car and very close the the centre of the town, shops, bars, restauratns etc. Ample parking at the back of the property

Stayed in September 2023

Beautiful Hotel in a lovely area, enjoyed the wellness suite. delicious and high quality breakfast buffet. Would love to come back in skiing season. Arrived on the way home from a Dolomites Motorbike trip, having just spent the day in the soaking rain and having the evening, night and morning at the hotel was just what we needed to pick everyone's spirits back up. Very nice and helpful staff too.

Stayed in September 2023

Wellness closes at 8 p.m

Quit, Nice, clean, well equipped kitchen

Stayed in September 2023

Clean, quiet, spacious. Very nice place to stay at, close to the cable cars. Amazing breakfast

Stayed in August 2023

elevators and parking.

location close to the cable car.

Stayed in August 2023

That we weren't there for longer because we loved it so much!

This is already our second year at this place because we enjoyed it last year so much! needless to say, it was amazing! Location is fabulous, right next to the cable car, 3 minute walk. Also close to the shops. The apartment is so nice and airy with 2 balconies with a great view! Even though, it is in a hotel, it feels very private like a apartment in a building, which we loved. For kids, there is a whole amazing playroom. The staff was very friendly and helpful. We would definetely come again next year!

Stayed in August 2023

The location

Stayed in July 2023

Everything was fine, verry nice hotel. But the stay was too expensive given the situation. We have been in other ski-villages in other 4* hotels that where as good as this one but for 3/4 of the prise AND breakfast and diner included.

Stayed in April 2023

No luggage room to store luggage after check in and going skiing. Luggage was just left in the lobby half a day

Breakfast was great, rooms very clean

Stayed in March 2023

Perfect location close to the lift. Clean, good beds, good sauna, good breakfast and very friendly personnel.

Stayed in February 2023

It was TOO hot in room. Couldn't sleep..

Liked everything

Stayed in January 2023

The service at the bar.

The location

Stayed in January 2023

Tickets for cable cars to the mountains are sold by the hotel and we were told that they were included in the price but when we checked out this was not the case. This could have been a misunderstanding on my part, but a separate leaflet or board for services outside the hotel would be very helpful.

Great location, clean rooms and excellent breakfast. Free parking is a great bonus for car travellers.

Stayed in August 2022

great location. Nina was terrific at helping us. Great breakfast. lovely room.

Stayed in August 2022

nothing

the staff, cleanliness, atmosphere

Stayed in July 2022

Car parking too small... albeit that can be said about most hotels in the area, as space is at a premium.

Great views, roomy apartment, very clean, quiet.

Stayed in July 2022

can’t think of anything maybe coffee and tea bags could be provided in the room

spacious, staff, clean, elevator access at all levels, etc

Stayed in July 2022

This was our second time in this hotel. First time was much better. We booked the same option like the first time, but the room was much smaller, without terrase and pretty noisy (we had room next to the elevator, where people often talks). After check in, We asked if we could get better room, like last time. Even the hotel was almost empty, we did not get other room - for a nicer room we had to pay extra 25 euros. I am not sure why we get the nicer room for no money on our first time (just few days before) and we did not get the same quality on our second time in the hotel.

Really clean hotel, awesome sauna, location, free parking. We liked a place a lot

Stayed in July 2022

Room size, terasse, cleaness

Stayed in July 2022

Room was great, but a little underwhelming for a 4* level room. No balcony or access to garden...

Great location and breakfast!

Stayed in March 2022

The kitchen and the bathroom were a little outdated, but very clean

We arrived after check-in time and the reception was already closed but they had left a note at the reception about how to park our car and how to get into the room. This was very well organised. When we checked out we received a “Serfaus-Fiss-Ladis Super. Sommer. Card” that allowed us to roam around with the cable cars in the region. This was the icing on the cake of our stay! That’s why the 10.

Stayed in September 2021