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Landungsplatz 101, 4830 Hallstatt, Austria
May 9, 2016
눉The view from our window was a construction site. Not really their fault, but we requested a lake view weeks in advance which seemed to be ignored. The ridiculously loud church bell which rang for a full minute at 6am every morning. Again, probably not their fault but tainted our view of the place. Breakfast was overpriced - you're paying for the prosecco which rarely gets drunk. The evening waiter was quite rude when we requested a different table. The overall price for the experience is too much. It's not a luxury hotel like the price suggests. It's simply a popular destination, and they know it!
눇The location was great - next to the lake. However, Hallstatt is a tiny place, it would be hard not to have a great location. The bedroom and bathroom were both a good size and had clean facilities you'd expect from a hotel room.
May 8, 2016
눇We loved the location and our room had a beautiful lake view and balcony, thank you Heritage Hotel Staff
May 7, 2016
눉1. No lift makes very inconvenient to go up the building with luggage not to mention the room is up the mountain!! 2. Really rude reception guys. Two different ladies are both impolite and inpatient. Not willing to give extra information. 3. The reception knew I am waiting outside the hotel for the shuttle bus and she promised me it would come in 10min, except I was there waiting for over 20min and when I checked with another guy, he said the shuttle had not been called! Therefore I needed to wait at least another 20min! How ridiculous! Really poor service.
눇Decoration is fine. Location is ok considering it does have a view of town and lake.
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