Mariahilfstraße 6, 6020 Innsbruck, Austria
#21 of 72 hotels in Innsbruck
Guests' ChoiceBased on 587 hotel reviews
8.7Cleanliness
9.2
Comfort
9.0
Location
9.7
Facilities
8.6
Staff
9.4
Value for money
8.5
Free WiFi
8.4
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: March 29, 2024
Kjerstin
United States of AmericaNothing
Great location, wonderful staff. Rooms were quiet and a good size.
Stayed in March 2024
Reviewed: March 26, 2024
Dimitrios
GreeceOne of the most iconic buildings of Innsbruck,great views on Innbrucke bridge,historical centre is on the other side of the bridge just 100m. Spacious rooms and nice breakfast
Stayed in March 2024
Reviewed: March 26, 2024
Jones
United KingdomNothing.
Lovely hotel friendly staff and amazing location right in the heart of Innsbruck.
Stayed in March 2024
Reviewed: March 25, 2024
Ken
United KingdomHigh single room supplement for a small single room for 1 guest. Single suuplements are usually applied for single occupancy of a double room, there does not seem to be any reason to charge extra for a small single room.
Excellent location, very friendly and helpful staff, good breakfast.
Stayed in March 2024
Reviewed: March 24, 2024
Nina
United KingdomIt would be nice to have coffee/tea maker in the room please.
Great location, kind staff, great breakfast, comfy bed and great bathroom.
Stayed in March 2024
Reviewed: March 23, 2024
Linda
AustraliaNo toaster to toast bread in the breakfast room
Comfortable and good location
Stayed in March 2024
Reviewed: March 22, 2024
Rebecca
United States of AmericaHad a mix of extremely helpful and friendly staff with a few crabby folks.
Immaculate restoration of a historical building. Perfect location, 5 minute walk to the historic pedestrian area. Ski storage room off the street. Good breakfast.
Stayed in February 2024
Reviewed: March 20, 2024
Tanwisha
IndiaIt's located in a beautiful spot just across the river from the old town, among the colorful houses, with an alpine background. The staff were friendly and accommodating. The rooms were clean and cosy. We were leaving early for Salzburg and they had the option of providing us our breakfast to go. We were also undecided about Nordkette given the cloudy weather and the staff were able to show us the weather at Hafeleker which helped us to make an informed decision.
Stayed in March 2024
Reviewed: March 18, 2024
Katie
United KingdomFantastic location just across the river from the Old Town, with views over the river, old town and mountains. Very close to buses and trams to access the airport. Clean and comfortable breakfast, and good selection of breakfast.
Stayed in January 2024
Reviewed: March 18, 2024
Richard
United KingdomOur room faced out to the side street, where below there is a Hostel & Bar, the bar stays open pretty late & the noise can travel, however, the windows are soundproof blocking out the noise if closed. There wasn't any Tea or Coffee facilities in the room, however on tap you can use the machine on the first floor, day & night, but complimentary water would have been welcome.
Mondschein Hotel is within easy reach from the airport via the local F or R bus which takes you to a stop 8 min walk to the hotel, which is situated along the river. The hotel itself is lovely, full of Austrian charm, and dates back 500 years! Despite the renovations, taking this Hotel to where it is today, the building oozes character & interest, & has a beautiful feeling. The staff are incredibly helpful, knowledgeable & friendly; nothing is too much trouble, which is refreshing to see. Our room was a split, family room, perfect for our trip traveling with our teenage daughter. It was comfortable, spacious and warm. The hotel offers Bed & Breakfast, a buffet style, offering great choices. It also has a bar area, but we didn't use during our stay, as within 5 min walk you are in the old town where there are plenty of bars, cafes & restaurants. Overall a great Hotel, warm, friendly & within a beautiful setting along the river; the colorful Merchant buildings, infamous of Innsbruck.
Stayed in March 2024
Reviewed: March 16, 2024
Pekka
FinlandVery nice and helpful staff. Delicious and high quality breakfast. Clean and functional hotel with comfy bar downstair.
Stayed in February 2024
Reviewed: March 14, 2024
Wenona
United States of AmericaNot really the fault of the hotel. We stayed one night in mid March when nights were still cold. Our room was too warm for us. Heat was working fine. Unfortunately we could not turn it down. We could have opened our window but did not think about it until breakfast.
Location was so convenient. Staff friendly. Breakfast hearty. Parking was private and easy.
Stayed in March 2024
Reviewed: March 9, 2024
Sarah
United KingdomAlthough tea and coffee was available free of charge downstairs,some room facilities (kettle/coffee maker) and a fridge would have been nice .
Perfect position within minutes of the old town . The hotel had some traditional charm but was spotlessly clean . Room was large and spacious .Breakfast was great .
Stayed in March 2024
Reviewed: March 7, 2024
Clare
United KingdomThere was nothing I didn t like. It was unusual to have a toilet separate to the ensuite bathroom ( adjacent) but we got used to it! There were some facilities we didn t notice straight away such as a free coffee and tea machine in the bar which made up for none in the room. We were entitled to a welcome card plus card which gives free public transport eg the tram, within Innsbruck, handy if you ve walked miles, sightseeing, which we didn t realise until the day before we left. As soon as you ask the staff they explain things and nothing is too much trouble but you have to ask.i still prefer a paper guest services directory- you are encouraged to scan a Q code and then you can access services that way. The TV was disappointing- only 1 English speaking channel- French channel in English. Could do with something like Sky news or CNN- the facility seems to be there but there is "no reception.". Free wi fi was great. Nice buffet breakfast, everything very fresh.
The location is excellent. The hotel has a lot of character and charm eg The breakfast room is beautiful. It is well run and spotlessly clean and comfortable. I felt it was quiet and discreet with a lovely view.
Stayed in March 2024
Reviewed: February 29, 2024
Mei
Hong KongThe rooms were not provided with kettle and mugs but we stayed one night so it didn't bother us a lot.
The staff was quick to answer my parking enquiry before we arrived. The instructions were clear. The hotel has good location and near the centre with many restaurants within walking distance. Our famiy rooms were clean and the master room was spacious. We also liked the buffet breakfast. We had a pleasant stay.
Stayed in February 2024
Reviewed: February 29, 2024
Annemarc
GermanyThe description of the room--overlooking the interior courtyard--could have read, overlooking an interior airshaft. But no matter. We were there for the out-of-doors.
Great location. The room, though small, was well-designed and clean. The bathroom was also quite spotless.
Stayed in February 2024
Reviewed: February 25, 2024
Tuesday
United KingdomDidn't find out about ski room until day 3
Location Clean Breakfast Staff helpful
Stayed in February 2024
Reviewed: February 22, 2024
Rhianon
United KingdomAll brilliant
What's not to like. Staff was very knowledgeable and helpful, especially as I attempted to speak German and how to navigate the transport system.Breakfast was plentiful. Very clean. It's such a beautiful location.
Stayed in February 2024
Reviewed: February 22, 2024
Laurentiu
United KingdomParking costs extra 15 euro/ day, breakfast is very average (to the level of a 3 star hotel), the hotel feels overpriced for what it offers (the location)
Location is good, very close to the main center.
Stayed in February 2024
Reviewed: February 16, 2024
Emilia
United KingdomA choice of 2nd pillow would be good as only one was very flat. And it was expensive but free breakfast made up for it! Otherwise everything was superb!
This place was lovely! All staff friendly, great views in the breakfast room. Breakfast was amazing with plenty options for vegans! Free teas and coffees plus the Welcome card were such a pleasant surprise! Me made the most of it!
Stayed in February 2024
Reviewed: February 14, 2024
Mariia
Germanyvery limited and monotonous breakfast every day
-location -staff
Stayed in February 2024
Reviewed: February 14, 2024
Mariia
Germanyvery limited and monotonous breakfast every day
-location -staff -cleaning service
Stayed in February 2024
Reviewed: February 9, 2024
Debra
United KingdomThe hotel is in a great location, close to the old town. It was quiet and the beds were very comfortable. Good bathrooms. The breakfast was served in a lovely room with views across the river. The staff were very accommodating with my needs to have gluten free bread. The reception staff were very responsive to my enquiries by email and also helpful whilst we were staying at the hotel. Would highly recommend the hotel.
Stayed in February 2024
Reviewed: January 31, 2024
Nial
United Kingdoma little too close to the road which was quiet until about 6am.. then it got busy
Staff were great, breakfast was excellent
Stayed in January 2024
Nikiana, Greece
Odesa, Ukraine
Batumi, Georgia
Tiradentes, Brazil
Rhodes Town, Greece
New Delhi, India
Tokyo, Japan
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content