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24 Dequetteville Terrace, Kent Town, 5067 Adelaide, Australia
March 17, 2016
눉When my friend walked into her room, and I walked into mine - the first thing we noticed was the terrible smell. Both rooms stunk like toilet spray (but not domestic toilet spray, but rather that stale 'sweet' smell you get in public toilets or toilets at airports and train stations etc). I was in my room no more than a minute when I found a flea on my leg, which jumped before I had a chance to grab it. And then I went to use the toilet, and after removing the seal from the toilet lid that promised it to be 'sanitized for your protection' - I discovered that the toilet bowl had not been cleaned and still contained obvious traces of human faeces. It was disgusting. When I told the lady at the desk, she moved me to a 'suite', but when I demanded a refund the manager told me I could 'check out' if I wasn't happy, to which I replied that I would if I didn't have to rush to an event I was organising. The manager finally agreed to refund me and my friend, but no trace of a refund has appeared in my bank account. The next morning, on check out, the woman behind the counter told me I was 'cheeky' to ask for (or to expect) a refund. It was a definite Gordon Ramsey moment. The decor was dated. The place smelled and the majority of the other guests were elderly people. Not my idea of a well run hotel, and not one that I will ever book into again. Ever.
눇Nothing. Absolutely nothing. It was outdated, smelly and the staff were extremely rude, full of attitude and totally unwelcoming. I won't be back.
March 15, 2016
눉The shower needs to be scrape around the bottom and filled with silicone etc. Didn't expect to pay for drinking water that's minor?
눇The room was very niece.
March 17, 2016
눉The smell. The decor. The lighting. The stuffiness. The stained carpet. The terribly marked walls and paint. Poor maintenance of room and electrical features (air conditioning, bathroom fan).
눇Nothing - we stayed one night and asked for a refund for our other 4 nights as we were so unhappy with the place.
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