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157 Fitzroy Street, 3182 Melbourne, Australia
6 August 2015
4 August 2015
눉To Adina Apartments St Kilda, Im never a person to complain but what an experience! What a poorly rundown faulty place to stay, ive never experienced anything like this!! My stay was by far the worse i have ever had! I have taken photo's and videos if needed. 1.split system, fogged out the appartment with black dust and was rattling and leaking water everywhere- room service came up and saw the mess and tryed cleaning it- they replaced it with a portable heater with one missing leg and made a loud unhealthy noise! 2.bath tap was jammed needed room service to fix it 3.towel hand rail is hanging on by a screw jamed in a hole. When putting my towel on it, it fell and smacked my leg. 4.females hair clip was left at the bottom of the toilet.. which means the toilets havnt been cleaned properly. 5.bed side table had rubbish and tissues from the previous person that stayed there. 6.the floor doesnt looked like it was vacumed 7.the place smelt terrible! Im not sure what cleaning product you use! A strong old eucalyptus stench! 8. We requested late check out for 11 oclock, to be walked in on by room service minutes after 10am to check bar usage. 9.the pillows are hard and uncomfortable! 10. Your carparking is unclear about charges. Not knowing the 12hr parking is payed at reception not the adina ticket machine. 11.your tv reception is terrible! Fuzzy And unclear! The list goes on! I cant believe it.. im highly disappointed and left feeling disgusted! On a positive.. the room service is prompt and friendly. I hope to hear back from you shortly. If not ill be sending my complaint (photos and videos) to someone that will take action! These are standard house keeping maintance! Robert, Arrival date 2/8/15 Departure 3/8/15 Room 76
눇Staff where friendly.
4 August 2015
눉Cost of using the phone is far to much $12 for 12 minutes is ridiculous
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