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75 The Strand, 4810 Townsville, Australia
May 23, 2016
눉We booked a "Rainforest Room". We knew that these were rooms in a separate building across the street, but the room was far below our expectations based on the hotel's description of the rooms. The room was dated and far from 4 stars, which are apparently only valid for the main building. The Rainforest Rooms are located in an old motel. However, the basic facilities of the room would not have been a problem for us. The problem was the nocturnal invasion of the room by cockroaches. They were not only living behind the furniture, but just entered the room through the big cleft between the floor and the entrance door / the terrace door. We tried to close this gap with towels which at least stopped the cockroaches from entering happily one after the other. Nevertheless, we spent a sleepless night and cancelled our second night there. Would never stay there again! Most probably, the cockroach problem is restricted to the Rainforest Rooms, and you might have a nice stay at the main hotel building.Unfortunately, we overlooked some ratings on booking.com where guests already described this problem. To the manager: It woud be so easy to improve the Rainforest Rooms by just installing a seal underneath the doors to close the huge gap to the floor. This might also reduce the need of spraying anti insect chemicals in the rooms!
눇We had a nice dinner at the hotel's restaurant. The beach at the main building of the hotel is really nice.
May 23, 2016
눉Didn't like the fact the curtains don't cover the whole sliding door area. Consequently the morning sum brightens the room which is annoying when trying to have a bit of a sleep in.
May 23, 2016
눉We stayed 3 nights and the last night was double the price as there was a big game on. The hotel had been amazing the other two but that night there was so much noise of people coming in late then a kid playing with glass marbles on the tiled floor above us at 7am. I complained as that room had been double the price that night so I think they could have taken money off as a gesture given we didn't sleep at all but they just said sorry. Laundry facilities are expensive and only use cold water so our clothes were not clean
눇Staff were lovely. Melissa and Caitlyn in particular. Amazing location. Spacious room. You can hear the sea as you lie in bed.
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