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18 Hanlan Street, Surfers' Paradise, 4217 Gold Coast, Australia
19 May 2016
눉Staff were horrible, didn't listen, haven't replied to emails since stay, tried to resolve didn't get a reply, will be getting consumer affairs involved. Lift not working, walk up 28 floors with baby and pram, washing mechine broken, no bedding. No staff there for check in, no one answering phone
눇leaving knowing we don't have to come back
17 May 2016
눉lift out of action
눇central to Surfers Paradise centre and conference I was attending
17 May 2016
눉The reception guy wasn't that helpful and friendly. He couldn't be bothered to help for a lot of things and I asked for a bedroom with ocean view for my 2nd booking after extending my stay,and i had gotten a low floor room with poor views. I hope they can improvise on their service. 2 of the 3 lifts weren't working even though my stay was more than a week's stay. It was pretty hectic for a high storey apartment! We had to wait for long periods especially during "peak" hours. I wouldn't recommend this apartment for the elderly and families with young kids because its not easily accessible for prams and wheelchairs.
눇The only thing i liked abt the resort was the convenient location as it was very near to surfers paradise and the after hours security who were very helpful and friendly.
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