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35 Broadbeach Bvd, Broadbeach, 4218 Gold Coast, Australia
15 August 2016
눉We are in apartment 57 - staying until the 8th . We have paid a premium price per night for the accommodation and feel very disappointed . The apartment is of a very poor standard - mould/dirty Window coverings , kettle which occasionally works , chipped tea cups , dated furniture , inadequate heating for the apartment ( two small heater with nil safety tags ) , blankets with hairs from previous occupants , parts of the cooking facilties out of order( grill ) broken furniture on the patio area , insufficient patio seating , electrics which trip out when more than one appliance is on, parking which is packed full of various objects . I feel that this is not what is advertised on the website and booking.com. I am unsure as to how this can be rectified or we can be compensated by yourselves but wanted to express our disappointment on what should have been a comfortable family stay in an equally comfortable apartment . (This was the email I sent them on the second day after one nights stay) Then when we recieve a call from the management team (after we have left !!!!!!!! even though we emailed them the second day of our stay) , my husband is subjected to rude , imappropriate remarks with absolutely no apology even after they admit that the apartment is sub - standard and that they have brought this up with the owner prior (please also note I have this on my message on my peronal phone from the management admitting that the apartment was inadequate). I will also be sending another email detailing events and also writing to the local hotel board attaching pictures of the apartment and potentially dangerous windows etc.
11 August 2016
눉We had ground floor unit. Very noisy when other guests returned in early hours of morning and also when pump/motor kicked in on ground floor. Doors to outside balcony stuck and could not be opened.
눇Great location. Very comfortable and clean. Staff were very friendly and helpful.
14 August 2016
눉One of the showers were blocked and it advertised free wifi but that was incorect you had to pay
눇Excellent View and location was good
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