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3142 Surfers Paradise Boulevard , Surfers' Paradise, 4217 Gold Coast, Australia
14 January 2016
눉Dear friend, We were traveling a family of 5 for a yearly family trip with young kids. Staying for six night. When we frist arrived to the hotel the Receptionist she spoke to us very arrogant and rude. When check in. rooms were dirty, old and roll out beds wasn't even in the room when it was request 4 month ago. One of the room had a broken AC and we requested to have another room because there were young kids n they can't handle the heat. the general manager simply told us that the company policy doesn't guarantee AC in each room even when if 40 degrees out side. Upon checkout we were told we had to pay damages to the rooms, dirty carpet and 3 missing teaspoon and also a mysterious scratch wall. Total of $ 240. We ask to see the befor n after photo but was not provided. GM did not care and demanded the money. We gave up because our flight to Melb was due. This is a great lesson for all!!! What you pay is what you get. Never never staying there again..!!!
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