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10 Alexandra Avenue, Mermaid Beach, 4218 Gold Coast, Australia
10 January 2016
눉We stayed for three days and if we hadn't prepaid we would have checked out and gone elsewhere. The main swimming pool was green, cloudy and dirty. Then closed for maintenance once we queried if the pool was clean. The smaller pool wasn't much better. So the kids were unable to swim in the pools. On check-in we were told we were upgraded to a 3 bedroom - the room we had was dirty especially around curtains/windows and curtains need replacing as they wouldn't close properly. Some of the windows and sliding doors didn't close properly either or lock. Wardrobes didn't slide and would lift off tracks. One cupboard in the kids bedroom had bits and pieces of junk, tools, liquid nails, picture frames, fishing rods and it wasn't locked so this would have been a pain if you had little kids. Bathrooms need to be redone as they're very run down. White towels were off white in colour. I could keep going on and on. I don't normally write reviews but we were so disappointed ... we thought we were getting upgraded "what a joke". Look at other reviews especially the bad reviews. Stay elsewhere if you can as there's so many nice places to stay at Broadbeach or Surfers Paradise.
눇Staff were friendly. The toilets around the pool area and reception area was only nice parts of resort.
2 January 2016
눉The reception staff were rather rude - told me I 'would get $ back if I hadn't trashed the joint'. I am a mature, well-spoken etc woman who had booked accommodation for self & cousin (similar age & status). Also staff on bookin- uninterested, definitely not friendly.
눇Location ok, could walk north along beach to variety of eateries. Swimming pool, although old & a bit smelly near waterfall was appreciated.
6 January 2016
눉There was a sign on the gate of the pools saying no glass. Obviously this is never followed up by staff. Many people were bbq and eating and drinking in the pool area with glass. My son actually cut his foot on a piece of glass in the swimming pool. They need to provide plastic ware in the rooms so that people don't take glass down to the pool. They also need to remind people to adhere to their policy of no glass. The games room was only games that you had to pay to use such as video games. It would be good to have games that families can play together such as table tennis and pool tables.
눇Great location. Great pool. Spacious rooms with lots of balcony space. Good security. Very comfortable.
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