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125 Frank Street, Labrador, 4215 Gold Coast, Australia
July 5, 2016
눉Old and dated - more than was evident in the photos. Table was bubbled and marked, shower door was broken but left in place with a curtain in place, cockroaches everywhere. Very limited equipment in the kitchen, no bowls to use in microwave, hot water cylinder had what looked like rotten wood under it. Just overall grubby and unkempt. Had an old air conditioner but not able to plug it in
눇Really handy to what we wanted
July 3, 2016
눉The bed was appalling. The mattress was much smaller than the bed and the bed was actually broken. We had to sleep around the wrong way to have any comfort at all and kept bumping out legs on the protruding parts. Have stayed there before and don't expect more than budget but this was the worst place I have ever stayed. Reception was closed when we found all this out.
June 27, 2016
눉Paul the manager called me for a deposit of $50 but ends up trying $120 from my card and it obviously declines. So he decides not to process my booking and also doesn't call to say he cancelled it either leaving me with nowhere to stay. First that is fraud, second nowhere does it state on the website that a deposit is needed on time of booking.Thirdly is he wrote my full creditcard details on paper for anyone to see that is confidential. Fourth instead of apologising for his inconvenience and mistake he told me it was my fault that i didnt have $120 in my account. I could have taken him to court but i will name and shame him instead and karma will bite him hard. Do not use this hotel there are many more others that are more convenient with better customer service.
눇Paul the manager is a disgusting human being with worst customer service ever.
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