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398 Melrose Drive, Tullamarine, Tullamarine, 3043 Melbourne, Australia
4 September 2015
3 September 2015
눉We checked in at 9pm, having booked a spa room after more than 36 hours in transit, the room was freezing and the so-called heater could not lift the temperature above 12 degrees, this on a night when the temperature dropped to 5 degrees. After a hot spa bath in a freezing bathroom we crashed into bed at 10pm and fell straight to sleep leaving the aforementioned heater on 20 degrees, however, at 2.15am I awoke freezing, I was sleeping next to a full wall size window, despite the spare blanket doubled just on myself I could not get back to sleep! At 5.45am I rang down to reception to request a portable heater to warm the bathroom so that we could comfortably bathe, I was told there were no portable heaters, did I have the heater set correctly ? ie on heat! I was informed that when a driver returned he would come up to check the heater, needless to say no-one arrived. When we had braved a short shower and went down for breakfast the dining room was as cold if not colder than the room. The receptionist informed me the manager would not be in until 11am. I inquired about not being able to get wi fi in the room, she talked me through connection which worked immediately, however, returning to our cold room I could not connect to Internet, returning to reception with bags to check out, the receptionist was very short implying that I was not connecting correctly and there had been no other complaints, at which point another guest said that she had not been able to connect to wi fi either. Whilst again complaining about the cold room and asking for a refund as we had not been able to comfortably use the spa, I was told the manager would not be in until 11am and no one else had complained, at this point another guest arrived saying that she had slept with the spare blanket doubled and two pillows on her as her heater did not work at all! After 2 days I am still trying to speak to the manager regarding refund, he/she has not returned my calls.
눇There was nothing about this hotel that was even adequate !
3 September 2015
눇Very convenient for a one night stay before a flight from melbourne airport. Staff were very helpful and shuttle service was good.
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