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1 Binara Street, 2601 Canberra, Australia
18 August 2015
눉Booked a room with a spa for that 'special' romantic after dinner night for my wife's birthday. On arrival was told no room was available!!! Yes you gave us free breakfast and parking but ruined the night. Not easy to have special nights but you ruined it!!!
눇Location, king bed
17 August 2015
눉No free wi-fi - in this day and age, it should be a normal part of the room. I refuse to pay $19 to have wi-fi. Undercover parking was ok for the Friday night, but coming back to hotel around 11pm on Saturday night, the undercover parking ground was full - except it wasn't, there were spots but you couldn't access them. Had to park outside (still on Hotel grounds) but had to pay $18 to park outside - outrageous.
눇The beds were the most comfortable I've ever slept on as were the pillows. Very comfortable room. Bathroom a bit outdated, but apart from that, good room.
17 August 2015
눉My credit card was charged multiple times and they never contacted me to apologise about it the room was freezing, we had the aircon on 27 and it was so cold after calling reception they send someone up and he said we should keep it down to have it warmer but he also restart the system. we were still cold and woke up with blockd nose the room was charged for room with breakfast rate whereas I booked it without breakfast. I had to go back to the reception again at the check out to understand what has happened as they didn't bother to explain it to me that why there are so many fees and charges
눇dinner was nice however I ordered chocolate from the menu and they didn't have it, not sold out but not have it available but it was on the menu
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